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Windows 10 computer randomly freezes on idle
Greetings!
I have an Acer Aspire E15-576 running Windows 10 2004 (Build OS 19041.508), and I have been having random freezes for the past several weeks. Whenever I leave the computer on idle for several minutes or hours, sometimes my screen would be completely black with no response from using the keyboard or mouse with the Power LED still on, and I couldn't get it into sleep mode through closing the led when this happens. This forces me to do a hard reset to the machine functioning properly again. I couldn't get it into sleep mode through closing the led when this happens. This doesn't happen every time but it happens at least once or twice every two days.
I was wondering if my computer was trying to defrag a corrupt file that could be causing the freezes, so I disabled automatic defragging, but the issue still occurs.
Any possible solutions? Thanks in advance.