Problem after Windows 10 update


  1. Posts : 3
    Windows
       #1

    Problem after Windows 10 update


    Hello,
    I just updated from Windows 7 to Windows 10 on my TOSHIBA Satellite L655. Now, I can't use nore the keyboard neither the mouse, and the desktop hasn't loaded all my previous applications. I tried to reboot : same problem. I didn't found a similar case on the internet. How could I use my computer again ?
    Thank you for your help, let me know I you need other informations.

    I hope I am in the good place for the topic.
    Last edited by Lewon; 15 Aug 2015 at 14:04. Reason: SOLVED
      My Computer


  2. Posts : 324
    Windows 10 Pro 64bit
       #2

    Start by checking in device manager if all hardware driver are correctly installed. If not you have to get the drivers from manufacturer site. What applications have not been loaded ? maybe some compatibility issue with some of them?
    You need to give some more precise info to get best help
    Lewon said:
    Hello,
    I just updated from Windows 7 to Windows 10 on my TOSHIBA Satellite L655. Now, I can't use nore the keyboard neither the mouse, and the desktop hasn't loaded all my previous applications. I tried to reboot : same problem. I didn't found a similar case on the internet. How could I use my computer again ?
    Thank you for your help, let me know I you need other informations.

    I hope I am in the good place for the topic.
      My Computer


  3. Posts : 3
    Windows
    Thread Starter
       #3

    The problem is that I can't navigate on my computer, because of no keyboard and no mouse... Furthermore, as it is a laptop computer, mouse and keyboard are integrated. My Nimi Place application hasn't been loaded on the desktop, and the computer doesn't detect when I plug electricity in or out.
      My Computer


  4. Posts : 324
    Windows 10 Pro 64bit
       #4

    Try connecting a usb mouse to your computer and see if you can use the mouse. This will help fix the problem.
    Worst case if windows is activated now you can do a clean install. But better get this one working before doing so
      My Computer


  5. Posts : 3,264
    Windows 11 Pro 64 bit Version 21H2
       #5

    Lewon said:
    Hello,
    I just updated from Windows 7 to Windows 10 on my TOSHIBA Satellite L655. Now, I can't use nore the keyboard neither the mouse, and the desktop hasn't loaded all my previous applications. I tried to reboot : same problem. I didn't found a similar case on the internet. How could I use my computer again ?
    Thank you for your help, let me know I you need other informations.

    I hope I am in the good place for the topic.
    Is it an option for you to hook up an external mouse ? True like to check the device manager and even check windows updates.
    When you say applications, you mean software that you had on it before windows 10, possible compatibility issues with them or corrupted upgrade
      My Computer


  6. Posts : 3
    Windows
    Thread Starter
       #6

    I rebooted once more, and now the problem is solved. I definitly don't understand anything to the logic of computers !
    Thank you both !
      My Computer


  7. Posts : 3,264
    Windows 11 Pro 64 bit Version 21H2
       #7

    Lewon said:
    I rebooted once more, and now the problem is solved. I definitly don't understand anything to the logic of computers !
    Thank you both !
    Not sure how long has this been happening, as said maybe was updates need to go through still.


    Maybe can Try option three here too https://www.tenforums.com/tutorials/2...dows-10-a.html
      My Computer


 

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