missing files windows 10 home

Welcome to tenforums. That seems an odd combination of events.

The forum prompted to to specify your full build number so we don't have to keep asking.....?

a. System Restore has no effect on user data. It does not protect it in any way.
b. Those 4 updates are simply AV updates, not Windows updates, and again should not be responsible for what you're seeing.

Please run a routine check on your disk: I don't know if it's a SSD or HDD- no specs.
Crystal Diskinfo (free).
If ok, please run
chkdsk c: /scan
from an admin command or Powershell prompt and report the summary result.
If ok, similarly run
SFC /SCANNOW

Please check that you are logged in to your normal account: e.g. open Documents in file explorer, click on the address bar and check the path is as you expect.

A program such as Recuva (free) can scan for deleted files and recover them, but if they are on C: and you've been using the PC, the space on disk they occupy may well have been overwritten.

What is the path to the missing files?
Have you relocated any relevant library folders? (rt click, Properties, Location tab)
Do you use Onedrive?

have just run chkdsk c: /scan again as I try to copy the files but as soon as the scan finishes it disapears

Should end up like this:

SF C /SCANNOW - scannow didn't show any results

Also strange. Did you use the correct syntax?

SFC /SCANNOW

Your full windows build number can be seen by Win key + r, winver

C:\Users\<my name>\Desktop<my name>1 docs

- do you mean the missing files were in a folder
<my name>1 docs or perhaps <my name>1
on the desktop?

Please download, install and run
Hard Disk Sentinel (trial) - SSDs too and post a screenshot of its GUI showing the comment about your disk thus:

thank you again dalchina, I keep trying chkdsk but the results dissapear becore I can copy them. SFC /SCANNOW doesn't stay open, a quick flash and it's gone, attched is the winversion information - also attached is the Sentinel information
right clicking each of the spreadsheets properties states 'location C:\Users\<my name>\Desktop<my name>1 docs'

Hello @conrail,

Is your OS is installed on C:\?

If you have NOT relocated your User folders, then please type the below and press <Enter> . . .

Code:

findstr /C:"[SR]" "%windir%\Logs\CBS\CBS.log" > "%UserProfile%\Desktop\SFC_Details.txt"

Copy the contents of the SFC_Details.txt file on your Desktop into your post.

This will find out if anything at all has been logged.

I hope this helps!

Hello @conrailconrail,

conrail said:

When trying to run the option it appears and disappears very quickly.
I have searched for 'SFC_Details.txt' but nothing comes up.

The thing is, whether anything is actually logged or not, the SFC_Details.txt file should appear on your Desktop.

[1] Is your OS installed on C:\?
[2] You are running it from the cmd prompt aren't you?

Out of curiosity, can you please run sfc.exe /scannow

I hope this helps!

Hello @conrail,

conrail said:

Hi Paul, this is what happens when I run sfc.exe /scannow, the video is only 4 seconds but shows what I getC:\Users\harry\Desktop\fun\bluetooth...925_214357.mp4, hope video works, taken from my laptop, when trying to insert a video it asks for URL

No, it doesn't work!

How to Upload and Post Screenshots and Files at Ten Forums.

I hope this helps.