Why Does Windows Crash When I start Amazon Prime Video?

CannonRebel · 10 Sep 2020

I'm running a clean install of Win 10 2004, Geforce 1650 graphics card, on a 2020 Dell 3671 desktop.

Browsing works fine on Amazon, but when I click on Prime Videos, my screen goes black and then turns snowy. I have to put the computer to sleep and log back into windows every time to watch Prime videos.

FreeBooter · 10 Sep 2020

Install latest version of graphic card driver from website of graphic card manufacturer.

Try different web browser to see problem resolves.

joeandmarg0 · 10 Sep 2020

Does Reliability History show entries covering the problem events?
If so,then---view tech details---lines 1 and 2 should give useful information.
Also,in the Search box,type in---dxdiag--- and check the pages for any faults.The Display page will give the current driver used and a visit to the maker's site only,should confirm if it is the latest.

CannonRebel · 11 Sep 2020

FreeBooter said:

Install latest version of graphic card driver from website of graphic card manufacturer.

Try different web browser to see problem resolves.

I did a clean install of the graphics drivers along with the gaming drivers. That fixed the crashing problem, I uninstalled Amazon's video app too, seems to bug my computer. Bugs are gone now as well.

FreeBooter · 11 Sep 2020

We are glad to hear your issue has been resolved, thank you for letting us know that all is now well!