New
#1
new to this forum- need help
Hi, I'm glad I found this forum, and I hope someone here can help. I don't have much tech knowledge, and don't understand most of the terminology.
FOR MORE THAN TWO YEARS I've been having ongoing and often extreme problems with hacking and hacking attempts. It's occurred on two different computers. I've been using all the security precautions I know of, but nothing has helped.
When the last Microsoft rep. I chatted with reminded me I've had 2-step verifications, and I added nobody could guess my passwords, a person on a "seniors" forum said passwords are 'stored in the cloud' and that's how hackers are bypassing the TSV to get the passwords for my email accounts. I don't know what a cloud is, but if it's on these two computers is there a way to get rid of it?
My newest computer (not this one) is Windows 10. It was a gift from a trustworthy family member who set everything up before mailing it to me. While I do not have wifi, never log in to onedrive, and have sync turned off, one concern is the login screen is a separate outlook account that I must log into to get into the computer. I'm wondering if doing so opens the computer to hacking- and if there's a way to change the login screen to something that's also password-protected but not an account?
The computer I'm currently on is Windows7. I got it from Walmart in 2014. The login screen requires a password I chose, but don't seem to be connected to anything else. I stopped using it because of the hacking, but I've had it so long it says low battery when I start it up.
So the problem can't be a specific computer, it's been happening on both. Hackers get in, change my TSV, remove my phone number, and heaven knows what else. The email that was hacked in 2018 was hotmail, and my most recent outlook account was hacked twice within a couple of days around a week ago. I now have a non-microsoft email account, but don't know if that's safe either- is this cloud thing only related to microsoft accounts, or are all accounts I have in danger?
Can someone here please help?