Restart, Safe Mode Boot, Hibernate, BCDedit errors after W10 Crash

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  1. Posts : 30
    Windows 10 version 1909 x64
       #1

    Restart, Safe Mode Boot, Hibernate, BCDedit errors after W10 Crash


    I had W10 crash and then get stuck in a "Windows needs to repair itself loop". I have corrected that and generally everything is working okay on my Dell E5550 laptop with W10 Version 1909 (Build 18363.476). But, I cannot hibernate, cannot boot into safe mode, cannot Reset Windows. Initially I could not shutdown the laptop but disabling "Turn on fast startup" allowed it to shutdown. Currently, attempting to hibernate only turns the screen off and touchpad/keyboard movement will turn it back on. Attempting to boot into safe mode just takes me to the login in screen and so does trying to Reset Windows. In the boot tab of msconfig I cannot do anything- clicking on Advanced button or clicking in the boot options boxes does nothing.

    After the crash I deleted the boot partition and made a new EFI boot on Drive D:. That allowed me to get back into Windows. I ran DISM and SFC /scanow, both of which found things to fix. I ran them both again after the repairs and they found nothing further to repair.

    I tried to follow some bcdedit help but no bcdedit command will work. I get the error message (elevated command prompt) "The boot configuration data store could not be opened. The requested system device cannot be found."

    I have a suspicion that all of these issues are related and would greatly appreciate some help on troubleshooting and correcting them. Thank you in advance.
      My Computers

  2. spunk's Avatar
    Posts : 3,394
    Windows 11 Pro 64 Bit 21H2
       #2
      My Computer


  3. Posts : 39,157
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    What do you see when the computer is powered on?

    Would a reset save files or equivalent be a viable solution?
      My Computer

  4. spunk's Avatar
    Posts : 3,394
    Windows 11 Pro 64 Bit 21H2
       #4

    Yes, Repair Install will save file, read the link to answer any other questioins
      My Computer


  5. Posts : 30
    Windows 10 version 1909 x64
    Thread Starter
       #5

    I tried the Repair Install and got a couple of messages. The first was "The updates are installed, but Windows 10 Setup needs to restart for them to work. After it restarts, we'll keep going where we left off." That window closed and then a window opened with the message "Sorry, we're having trouble determining if your PC can run Windows 10. Please close Setup and try again.
    I tried w/ both an ISO and USB drive. My suspicion is that it can't restart as part of this whole problem I'm dealing with. What can I do to get around this to get the In-place Upgrade to progress?
    Last edited by DDE12; 21 Jul 2020 at 20:32.
      My Computers


  6. Posts : 39,157
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Run this Powershell script > click OK > post a share link into this thread using one drive, drop box, or google drive:
    Windowsupgradetroubleshooting.zip
      My Computer


  7. Ztruker's Avatar
    Posts : 13,703
    Windows 10 Pro X64 21H1 19043.1266
       #7

    Should add comments to the Powershell script so people can tell what it's supposed to do.
      My Computers


  8. Posts : 30
    Windows 10 version 1909 x64
    Thread Starter
       #8
      My Computers

  9. Ztruker's Avatar
    Posts : 13,703
    Windows 10 Pro X64 21H1 19043.1266
       #9

    Can't get the zip, requires a sign in. You need to move it to a public area.
      My Computers


  10. Posts : 39,157
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    For all steps / tests please make sure images are posted into the thread.
    If there are any problems posting images please use share links: one drive, drop box, or google drive

    Take Screenshot in Windows 10
    https://support.microsoft.com/en-gb/...re-screenshots
    How to Upload and Post Screenshots and Files at Ten Forums


    Code:
    0x80070003 - 0x40008

    1) Uninstall Avast AV using the applicable uninstall tool:
    Avast Uninstall Utility | Download aswClear for Avast Removal

    2) Make sure Microsoft Defender is on

    3) The BIOS:
    Upgrade the BIOS: A22 > A24
    https://www.dell.com/support/home/en...e-e5550-laptop

    4) Run the Dell detect drivers tool > update drivers
    https://www.dell.com/support/home/en...laptop/drivers

    5) Run each V2 and DM > upload results directly into this thread
    BSOD - Posting Instructions

    6) Open administrative command prompt and type or copy and paste:
    7) sfc /scannow
    8) dism /online /cleanup-image /scanhealth
    9) dism /online /cleanup-image /restorehealth
    10) sfc /scannow
    11) chkdsk /scan
    12) wmic recoveros set autoreboot = false
    13) wmic recoveros set DebugInfoType = 7
    14) wmic recoveros get autoreboot
    15) wmic recoveros get DebugInfoType
    16) bcdedit /enum {badmemory}

    17) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    18) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

    19) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan

    20) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US

    21) These steps / tests can be performed overnight:
    a) HD Tune full error scan
    b) Sea Tools for Windows long generic test
      My Computer


 
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