Windows 10 PC will not boot

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  1. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #21

    If your able to boot windows run this log collector and upload results directly into this thread:
    BSOD - Posting Instructions
    How to Upload and Post Screenshots and Files at Ten Forums

    If there are any problems uploading please use share links: one drive, drop box, or google drive
      My Computer


  2. Posts : 4,075
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #22

    Very strange. Safe mode is a basic Windows, without many features.
    Open device manager. Is there any yellow alerts of missing drivers?
    What Win 10 version you have. Open a CMD window as administrator and type winver.
      My Computers


  3. Posts : 13
    Windows 10
    Thread Starter
       #23

    Getting stranger but better. Booted normally now and it came up but taskbar is just flashing over and over with no icons on the desktop. Ideas?
      My Computer


  4. Posts : 17,347
    Windows 11 Pro
       #24

    Create a new user account. Log in to the new user account, see if the problem exists across multiple users.

    Add Local Account or Microsoft Account in Windows 10
      My Computer


  5. Posts : 4,075
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #25

    You didn't answer: What Win 10 version you have. Open a CMD window as administrator and type winver.
      My Computers


  6. Posts : 13
    Windows 10
    Thread Starter
       #26

    Windows 10
    Version 1903 OS Build 18362.900

    - - - Updated - - -

    Created a new user. Same problem. Flashing taskbar
      My Computer


  7. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #27

    When available please post results from post #21.
      My Computer


  8. Posts : 27,654
    Windows 10 Pro x64 Version 21H1
       #28

    Please check your video driver, see if update available.
      My Computer


  9. Posts : 13
    Windows 10
    Thread Starter
       #29
      My Computer


  10. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #30

    One of the important files was not collected.
    Please run the DM log collector > upload results directly into this thread
    BSOD - Posting Instructions

    The logs displayed:

    a) Recent BSOD
    b) Outdated BIOS
    c) Drive file system corruption
    d) Possible disk hardware problems

    For all steps / tests make sure images are posted into the thread.
    If there are any problems posting images please use share links: one drive, drop box, or google drive

    Take Screenshot in Windows 10
    https://support.microsoft.com/en-gb/...re-screenshots
    How to Upload and Post Screenshots and Files at Ten Forums


    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    Use this link as needed when posting results:
    How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com

    13) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    14) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan

    15) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US

    16) Open administrative command prompt and type or copy and paste:
    chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    17) Use the information in this link to find the chkdsk report in the event viewer.
    Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10


    18) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

    19) Upgrade the BIOS: A08 > A14
    https://www.dell.com/support/home/en...tcode=xps-8700

    20) Run the custom Dell diagnostics selecting these boxes:
    https://www.dell.com/support/home/en...-8700/diagnose

    Code:
    Performance
    Bluescreen analyzer
    Hard drive
    Hard drive stress
    Memory
    Memory stress
    Motherboard
    Processor
    Processor stress
    System stress
    Code:
    Video capture
    Video card
    Video card stress

    21) These steps / tests can be performed overnight:
    a) HD Tune full error scan
    b) Sea Tools for Windows long generic test
    c) Chkdsk /r /v
    d) Dell customized diagnostics


    For all steps / tests make sure images are posted into the thread.
    If there are any problems posting images please use share links: one drive, drop box, or google drive
      My Computer


 

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