Endless reboots following update installation

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  1. Posts : 180
    Windows 10 Professional
    Thread Starter
       #11

    Well, I am back. I figured maybe that troublesome update was in my rear view mirror by now so I tried to update. Since I disabled updates "windows Updates" was not even showing under settings. Since I rarely used the computer I thought I would just do a clean install. All went well until it started installing updates again. Not sure which one tripped it up this time.

    Now once the system reboots I have 30 seconds to see what I want to see before a reboot. I wanted to check the Windows Update Logs, but don't have enough time to get to them.

    Is there a way to boot into DOS and see them?
      My Computers


  2. Posts : 34,962
    Win 10 Pro (1903) (2nd PC is 21H2)
       #12

    If you can get to the login screen, you can boot to Safe Mode from the Power/Restart options bottom right of screen - SHIFT + left click restart and work through that.

    As prompted by the forum, what is your full Windows build number (and hence e.g. from the News section the last update you received?)

    (Also available from properties of Windows system files).

    Many fixes applied in this 2004 update:
    KB4571744 Cumulative Update Windows 10 v2004 build 19041.488 - Sept. 3
    E.g.
    Addresses an issue that causes a stop error when the initialization of the graphics adapter fails.
    Addresses an issue that might cause a stop error (0xC00002E3) at startup. This issue occurs after installing certain Windows Updates that were released on or after April 21, 2020.

    If still using an older build, you might consider doing a clean install without accepting updates in the hope your system is then stable - if so, create a disk image, then use e.g. Sledgehammer to block updates, then use it as an update tool as previously mentioned to selectively apply updates.

    Consider also manually appply updates in sequence using the links from the News section to identify which one leads to this restart problem.

    Another possibility is to try clean installing a later build altogether if now using an older one.

    Ideally you can identify this problem to an update- hopefully it's not hardware related and there's no evidence pointing to that, and I hope you're not over-clocking.
      My Computers


  3. Posts : 180
    Windows 10 Professional
    Thread Starter
       #13

    Hello,

    This system is a WIndows 10 Pro v1909. OS Build is 18363.592.

    Using Safe Mode I got in and had no reboots. I checked the Windows Update Logs. Nothing. All events showed success. No issues that I could see.

    I don't know if it has anything to do with this, but sometime before beginning to have these problems I replaced the main drive with an SSD.
      My Computers


  4. Posts : 34,962
    Win 10 Pro (1903) (2nd PC is 21H2)
       #14

    It sounds as if there's a crash of some sort rather than, say, sudden and catastrophic thermal shutdown or other hardware failure.

    Does Reliability History shown anything? -explore red X's.
    Download, install and run Bluescreenview (free). Does that show anything?
    Likewise Whocrashed

    (These may all be possible in Safe Mode).

    In Safe Mode, try disabling your graphics card and NIC - you can use Autoruns (free from MS) if necessary- check boxes. Needs to run as admin.

    Try to boot normally again. Any change?

    Try uninstalling updates received and rebooting.

    Returning to your clean install. If you clean install without accepting updates, and boot without an internet connection, is your system stable? I.e. does it only become stable with subsequent updates?

    Check your SSD: Crystal Diskinfo (free) - SMART params.
    Hard Disk Sentinel (SSDs too) is the best I know.
    Not sure if you can use these in Safe Mode though.
      My Computers


  5. Posts : 180
    Windows 10 Professional
    Thread Starter
       #15

    dalchina said:
    Returning to your clean install. If you clean install without accepting updates, and boot without an internet connection, is your system stable? I.e. does it only become stable with subsequent updates?
    Everything was stable before subsequent updates. (a Windows updated started this whole thing some time back)

    Before I saw your reply I decided to start over and performed another clean install. At first I kept networking off. Just a clean install. The system sat there running for 30 minutes without issue. I paused updates for 7 days and connected wirelessly to my network. Still no issues.

    I checked Event Viewer. There are 159 events of varying severity. I could provide a list if you think that content is relevant at all. I assume many of those would clear up if I enabled updates again.
      My Computers


  6. Posts : 34,962
    Win 10 Pro (1903) (2nd PC is 21H2)
       #16

    What you might try is to determine your current full build number, then identify each separate subsequent update from the articles in the News section.

    You could create a disk image of what you have now for easy reversion.

    You can then install the next update in the sequence from that, and see what happens. If ok, update your disk image.
    Each article has download links.

    Repeat that for each successive update until you identify which is responsible.

    This is different to using Windows Update which will typically provide the latest CU.
    Also, there could be other updates e.g. drivers, .NET framework...
      My Computers


  7. Posts : 180
    Windows 10 Professional
    Thread Starter
       #17

    This is the current build right after the clean install. I think I follow your instructions. Looking at the News section, I install the updates one at a time. After each install I confirm it is running OK and update the system image. Once I hit the one that fails I stop. Then I know exactly which is failing. Correct?

    Endless reboots following update installation-2020-09-15_7-07-46.jpg
      My Computers


  8. Posts : 34,962
    Win 10 Pro (1903) (2nd PC is 21H2)
       #18

    Yep, crude, but there we are. You migh read the Known and Resolved issues in the article to see if there are any clues.

    But as I said, Window Update might have applied other updates too. Remember to use disk imaging each time if you wish to avoid another clean install when it fails.

    Here's the most recent for example:
    Endless reboots following update installation-1.png

    (I searched for 18363 now I know your build)

    There will be earlier ones.
      My Computers


  9. Posts : 180
    Windows 10 Professional
    Thread Starter
       #19

    I have to admit to being a little confused. Not since Windows 7 have I looked at each individual update one-by-one.

    Mine is version 1909, OS build 18363.592.

    What do each of those numbers represent and what am I looking for? For instance, that article references it applies to all v1909 with OS Builds 18362.1082 and 18363.1082.

    Mine is 18363.592. Does this mean this update applies to all OS Builds between 18362.1082 and 18363.1082?
      My Computers


  10. Posts : 34,962
    Win 10 Pro (1903) (2nd PC is 21H2)
       #20

    Long explanation.

    Your currrent build is 18363.592

    The numbers after the . increase with every update.

    Each update is normally cumulative (potentially includes all the content of the previous updates.

    The most recent update given in the News section is 18362.1082.

    There are at least these:

    657
    693
    720
    836
    900
    904
    959
    997
    1016
    1049

    Each article includes a download link.
    You could randomly start mid way and see what happens or do each in turn. Your choice.

    For example, you could start at the beginning with downloading
    18363.657

    KB4532693 CU Win 10 v1903 build 18362.657 & v1909 build 18363.657
    Note also the reference to the servicing stack update in the text above the link.

    Or you could start at a later one and hope to save time.
      My Computers


 

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