PC won't wake up properly


  1. Victek
    Posts : 329
    Windows 10 x64 v2004 OS Build 19041.804
       New #1

    PC won't wake up properly


    I'm currently running Windows 10 v1909. I'm regularly having a problem where the screen will turn off and then won't come back on in response to key presses or mouse clicks. Pushing the power button also has no effect. I have to force the PC to shutdown by holding down the power button and then it will boot up and work properly. As a workaround I've started using a program called "Don't Sleep" - blocking "Standby" seems to prevent the problem. This never happened with previous builds of Windows 10. Any thoughts on how I can solve this will be appreciated. TIA!
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  3. bro67
    Posts : 8,700
    Mac OS Catalina
       New #2

    Use Powercfg to diagnose. https://docs.microsoft.com/en-us/win...d-line-options
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  4. Victek
    Posts : 329
    Windows 10 x64 v2004 OS Build 19041.804
    Thread Starter
       New #3

    bro67 said:
    Use Powercfg to diagnose. https://docs.microsoft.com/en-us/win...d-line-options
    Thanks for the reply. I'm not sure how I would use powercfg to figure things out though.
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  6. joeandmarg0
    Posts : 1,169
    win10 home
       New #4

    When you open the ---cmd---,type in---powercfg /help---which gives and explains a list of switches/parameters you can use to investigate the problem.
    Check Reliability History for entries covering the appropriate times and look at ---view tech details---.Lines 1 and2 should give you relevant information.
    It may also help to run---sfc /scannow---and---dism /online /cleanup-image /restorehealth--- which will fix any corrupt system files.
    In the search box type in ---dxdiag---and on the Display page,note the driver details,given on the right hand side.and use those details to download,only from the maker's site,that version or later if available.
    If possible,use Display Driver Uninstaller [DDU] to completely remove the current driver,in Safe Mode only,then install the new version.
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  7. Victek
    Posts : 329
    Windows 10 x64 v2004 OS Build 19041.804
    Thread Starter
       New #5

    joeandmarg0 said:
    It may also help to run---sfc /scannow---and---dism /online /cleanup-image /restorehealth--- which will fix any corrupt system files.
    Thanks, I forgot about sfc /scannow. I ran it and it found and fixed problems. I'll test to see if the problem is fixed.
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