Right Click gets Window Installer dialog box


  1. lhakel1
    Posts : 3
    10 32bit
       New #1

    Right Click gets Window Installer dialog box


    For last few days when ever I right click in File Explorer or other instead of a menu I get a Windows dialog box "Window Installer" and message "Preparing to Install" with one option "Cancel". I am not installing. Just want right click menu. Dialog box remains and computer gives a rotating circle which locks machine for several minutes. Would appreciate any help to eliminate this. Have rebooted several times. Using Windows 10. 10.0.18363 build 18363
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  3. Paul Black
    Posts : 18,044
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       New #2

    Hello @lhakel1,

    Welcome to TenForums!

    [1] Did this start after a WU?
    [2] Have you installed any software or drivers prior to this issue?
    [3] Have you swapped out any hardware?
    [4] Have you tried a Restore Point prior to this issue?
    [5] Have you run sfc /scannow?
    [6] Have you modified the Registry in any way?

    I hope this helps!
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  4. Paul Black
    Posts : 18,044
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       New #3

    Hello @lhakel1,

    System Specifications

    Please update your system [ hardware ] specifications => How to Fill in your System Specs at Ten Forums.
    It will help us to help you!

    Thanks.
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  6. lhakel1
    Posts : 3
    10 32bit
    Thread Starter
       New #4

    Right click gets Window Installer (solved)


    Used ShellExView and disabled all contextmenu and restarted one at a time. The one causing my problem appears to be PDF Create 4. I have disabled the context menu for that and so far no right click problems. I have uninstalled PDF Create. I have removed all references to PDF Create in the registry. The only thing I can't do is to delete the PDF Create folders. The only file left in the folders is a zingbat font. I can't delete the font. At least I can right click without getting the error. Thanks for the help!
    Last edited by lhakel1; 14 Jul 2020 at 08:59. Reason: misspelled word
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  7. Paul Black
    Posts : 18,044
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       New #5

    Hello @lhakel1,

    lhakel1 said:
    The only thing I can't do is to delete the PDF Create folders. The only file left in the folders is a zingbat font. I can't delete the font.
    I am pleased that you have resolved the main issue!
    When you say you can't delete it, are there any error messages invoked, and if so, what are they?
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  8. lhakel1
    Posts : 3
    10 32bit
    Thread Starter
       New #6

    Can't delete folder/files


    I usually get file in use. It was in use immediately after a reboot. Since I deleted all "PDF Create" in registry something in startup must start it. So I changed permissions and now I get "Do not have permission". I didn't change permissions for Administrator because I am administrator. So now I am trying to figure that out. I don't need the folder and since right clicking works okay I'm don't want to spend lots of time on it. Thanks for your help.
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  9. Paul Black
    Posts : 18,044
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       New #7

    Hello @lhakel1,

    have a look at this => Add, Delete, Enable, or Disable Startup Items in Windows 10
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