Windows Sleep Fail After Waking

  1. Posts : 30
    Windows 10 Home

    Windows Sleep Fail After Waking

    Windows 10 Home (OS Build 18363.900)
    CPU: AMD Ryzen 7 2700X
    GPU: ZOTAC GeForce GTX 1070 Ti DirectX 12 ZT-P10710C-10P 8GB 256-Bit GDDR5
    MB: ASUS ROG Strix X470-F
    RAM: 4 x 16 GB G.SKILL Ripjaws V - F4-3200C16D-32GVK
    SSD: WD Blue 3D NAND 1TB Internal SSD - SATA III 6Gb/s M.2 2280 Solid State Drive - WDS100T2B0B

    The first thing I noticed after putting this build together was that the boot time is longer than my previous build that used a regular SSD connected via a SATA cable.

    My more pressing concern is that the sleep function of Windows 10 has never worked properly. When waking from sleep, everything appears as you would expect. However, at some point later, the monitors inevitably stop receiving any signal. Modern components have a lot of lights and their state suggests the computer is active, but the computerÂ’s shared files have become inaccessible and Alt, Ctrl, Del does nothing. Briefly pressing and/or long pressing the power button has no effect. All of this together leads me to believe the computer has frozen. Also, this tends to happen within two hours from waking, and usually while I am away from the computer.

    This behavior has ONLY happened after waking from sleep.

    The only way to bring the computer back to life is to switch off the power supply. I try to minimize the impact of this by waiting at least five minutes before turning the supply back on. I also hold down the power button several times, as this might dissipate the capacitors prior to turning the power supply back on.

    At first, I thought this issue was because of WindowsÂ’ inability to install a certain update. So, I stopped using the sleep function. At some point, Microsoft released a major update that was equivalent to a complete reinstall, and I have not had any problems with Windows Update since then. Yesterday, I tried the sleep function again and today the same issue returned.

    I want to understand the problem before I act. Otherwise, there is a good chance that a reinstall will not change anything and I will have lost all the time spent configuring my system the way I want.

    I am at a complete loss. Please help! The sleep function saves so much time!
      My Computer

  2. Posts : 1,867
    Windows 10 Pro 2004 20H1

    Sounds like two separate issues.

    For the slow booting, I would do a Clean Boot.

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    For the Sleep issues, run the following commands, one at a time, in the Command prompt -

    See power config options -

    powercfg /a

    See devices set to wake the computer -

    powercfg /devicequery wake_armed
      My Computer

  3. Posts : 30
    Windows 10 Home
    Thread Starter

    Thanks for your reply. I tried the commands you gave.

    "powercfg /a" gave this output:

    The following sleep states are available on this system:
    Standby (S3)

    The following sleep states are not available on this system:
    Standby (S1)
    The system firmware does not support this standby state.
    Standby (S2)
    The system firmware does not support this standby state.

    Hibernation has not been enabled.

    Standby (S0 Low Power Idle)
    The system firmware does not support this standby state.

    Hybrid Sleep
    Hibernation is not available.

    Fast Startup
    Hibernation is not available.

    "powercfg /devicequery wake_armed" gave this output.

    HID-compliant mouse (001)
    Intel(R) I211 Gigabit Network Connection
    HID Keyboard Device (001)
    HID Keyboard Device (005)
    HID-compliant mouse (003)
      My Computer

  4. Posts : 1,169
    win10 home

    Check Reliability History for any entries covering the freezes.If there are any,then see the "view tech details" and lines 1 and2 should give the necessary search info.
    Next,in the search box,type in ---dxdiag--- and on the Display page note all the driver details,then download the driver version or later if available from the maker's site only.
    If possible,use Display Driver Uninstaller [DDU] to completely remove the driver,in Safe Mode only,then install the new one.
    The driver packages often contain unnecessary components.
    It might be worth your while to run ---sfc /scannow--- and ---dism /online /cleanup-image /restorehealth---just to make sure your system does not have corrupt files.
    Should none of this be effective,then go to Device Manager and
    Right click Graphics Card
    select DISABLE
    click YES and RESTART
    If there isn't any change to performance,then RENABLE the card.
      My Computer


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