Start menu items do not work when accessed through search


  1. Posts : 10
    Windows 10 LTSB
       #1

    Start menu items do not work when accessed through search


    Hi all.

    I'm new here and this is my first post. I hope someone's able to help.

    If I use the windows key to bring up the start menu and type the name of a program, e.g. calc, the program shortcut is returned; however, clicking on the shortcut or selecting it and pressing the enter key doesn't do anything. In contrast, if I locate the shortcut by navigating the start menu, it works as expected.

    The OS is 64-bit Windows 10 LTSB with all updates to 05/20.

    I used O&O ShutUp10 to configure settings and also applied quite a lot of privacy and security tweaks from this site. I tried to undo everything I applied, but it didn't help.

    I guess something I applied is responsible. To test this, I created a new user account and that worked fine.

    I've been trying to resolve this for six weeks now. I've unsuccessfully scoured the web looking for a solution and am hoping someone here might be able to help. I even exported HKCU for the account with the problem and compared it to the HKCU of the new account, but I wasn't able to identify the problem.

    In case my description of the problem is unclear, I've attached a couple of images.

    The image on the left shows the shortcut that does not work. The one on the right does work.

    Many thanks to all in advance.

    TP
    Attached Thumbnails Attached Thumbnails Start menu items do not work when accessed through search-calc1.png   Start menu items do not work when accessed through search-calc2.png  
      My Computer


  2. Posts : 47,141
    Windows 10 Home 64bit 21H1 and insider builds
       #2

    Don't know whether it will help but there is an option in Shutup 10 to revert to factory settings.

    Start menu items do not work when accessed through search-image-001.png
      My Computer


  3. Posts : 10
    Windows 10 LTSB
    Thread Starter
       #3

    @kado897

    Appreciate the suggestion. I tried that, but it didn't help. I've applied so many registry and other tweaks that it could be almost anything.
      My Computer


  4. Posts : 35,400
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #4

    Given what you say and that it's a user profile-related problem which I don't recall seeing before, and it's a problem you've unfortunately created, it's hard to guess.

    I found this:
    Windows 10: Can't click on apps after searching in start menu - Super User
    - but note it's older, and Cortana and search have been separated since then.

    Did you do anything to try to kill off Cortana? (If so, that's totally unnecessary anyway- simply disable 'Hey Cortana' and you'll never see it- and no resources used).
      My Computers


  5. Posts : 10
    Windows 10 LTSB
    Thread Starter
       #5

    @dalchina

    I'll try that link and will update you ASAP. Many thanks in the meantime.
      My Computer


  6. Posts : 25,011
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #6

    dalchina said:
    I found this... but note it's older....

    Not for the OP it isn't...

    Ten Pink said:
    The OS is 64-bit Windows 10 LTSB...

    ...the last LTSB uses version 1607. The name changed to LTSC after that.
      My Computers


  7. Posts : 10
    Windows 10 LTSB
    Thread Starter
       #7

    Bravo!

    From the link, I tried:

    The basic proceedure is given:

    Create a new administrator on your Window 10 and sign in as that user
    Delete (or rename) C:\Users\<PROBLEM USER>\AppData\Local\Packages\Microsoft.Windows.Cortana_cw5n1h2txyewy
    Sign back in as the PROBLEM USER

    Open PowerShell as an admin and type (or paste)

    Add-AppxPackage -Path “C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\Appxmanifest.xml” -DisableDevelopmentMode -Register
    This appeared to go smoothly except that the searches that were working earlier didn't any longer. When I looked into the \AppData\Local\Packages folder, I could see the renamed Microsoft.Windows.Cortana_cw5n1h2txyewy folder but no new folder had been created.

    So...I booted into safe mode and copied the folder from the new account (referenced in my original post) to the account with the problem and it resolved the problem.

    Many heartfelt thanks to all who responded, especially dalchina . I've been trying to resolve this since mid-May. I guess I didn't come across the link during my many searches due to not phrasing the search terms well enough.

    Once again, many thanks!
      My Computer


  8. Posts : 35,400
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #8

      My Computers


  9. Posts : 47,141
    Windows 10 Home 64bit 21H1 and insider builds
       #9

      My Computer


 

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