Freezes after 1909->2004 update

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  1. Posts : 45
    Windows10 Pro
       #1

    Freezes after 1909->2004 update


    after the latest windows10 update from 1909 to 2004 I started to have some random freeze (without blue screen), sometime one a day, sometime two a day, and sometime no freeze in a day, all was working fine with 1909 (and previously with 1903).

    someone pointed out the "intel sata ahci controller" driver that was updated together in this windows10 upgrade: before with 1909 I had the version 10.0.18362.1, now I see 16.8.3.1003. it is possible that this driver causes this freeze? in the hp driver download page or via hp assistant no new driver is available, can I use the previous one or use the generic microsoft one? I tryed to uninstall that driver, but after doing that windows was broken and did not start up at all (then restarted from previous restore point)


    if it may help: PC is notebook HP 250 G5, I replaced the 500gb hd with 250gb samsung 860 evo 2 years ago
      My Computer


  2. Posts : 6
    Windows 10
       #2

    hi

    plz, before going further, try WinRE tools to repair startup and/or System Components

    tm if worked, if dont i´ll write another solution

    bye!
      My Computer


  3. Posts : 3,987
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #3

    How long does the freeze last (seconds, minutes)?
      My Computers


  4. Posts : 7,710
    3-Win-7Prox64 3-Win10Prox64 3-LinuxMint20.2
       #4

    Hi,
    Well freeze and unexpected restarts are known issues.
    If you have a system image use it and leave 2004 alone for a while.
      My Computers


  5. Posts : 45
    Windows10 Pro
    Thread Starter
       #5

    Imanoob said:
    plz, before going further, try WinRE tools to repair startup and/or System Components
    is it safe? i just bricked windows trying to uninstall that driver
    Megahertz said:
    How long does the freeze last (seconds, minutes)?
    permanent freeze. I left the notebook almost there 5 minutes to see if something will recover but as nothing happens I have to turn off manually the notebook and then power it on again
    ThrashZone said:
    Hi,
    Well freeze and unexpected restarts are known issues.
    If you have a system image use it and leave 2004 alone for a while.
    known issues even with a notebook? I am writing there because I haven't read nothing regarding freezes with 2004, can you point me in some discussion? thanks
      My Computer


  6. Posts : 7,710
    3-Win-7Prox64 3-Win10Prox64 3-LinuxMint20.2
       #6

    Hi,
    Probably more reasons than listed restarts/..

    Known and Resolved issues for Windows 10 May 2020 Update version 2004
      My Computers


  7. Posts : 45
    Windows10 Pro
    Thread Starter
       #7

    monday 2 locks in a morning, yesterday nothing, today one
    can't find what's involved
      My Computer


  8. Posts : 207
    Windows 10
       #8

    Third-party software is the most common cause of a system freeze.
    The functions of some applications may attempt to perform actions or access resources
    that Windows cannot understand. If the operating system doesn’t understand something,
    it can get hung up and freeze.

    Are you using any third-party addons - apps - spellcheckers/grammar check etc
      My Computer


  9. Posts : 45
    Windows10 Pro
    Thread Starter
       #9

    it's a business laptop, locks happened even while working in remote desktop not only while browsing
    I understand some error, not a complete freeze
      My Computer


  10. Posts : 34,963
    Win 10 Pro (1903) (2nd PC is 21H2)
       #10

    The easiest path- if you are still within 10 days of upgrading- 'Go back to the previous build' and stay with 1909.

    If you then still experience no freezes, you can be reasonably confident it's not hardware-related.

    Go Back to the Previous Version of Windows in Windows 10
    You could buy yourself more time,
    Set Number of Days can Go Back to Previous Version of Windows
    but resolving freezes,which typically do not generate any reports, is a matter of luck and elimination though it seems you have a possible clue.

    Compare notes with other users of the same PC. Review any reports on HPs site. See:
    https://h30434.www3.hp.com/t5/Notebo...e/td-p/7664492
    New laptop keeps freezing up and windows stops responding | Tom's Guide Forum

    Seems a possibly common issue for that model
    - ask HP/hang back and wait for it to be resolved.

    Post on HP's forum.

    Were you offered the upgrade to 2004 by Windows Update, or did you choose to upgrade manually?
    Last edited by dalchina; 02 Jul 2020 at 09:00.
      My Computers


 

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