Occasional PC freeze

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  1. Posts : 227
    Win 10 Pro 21H2 (OS Build 19044.1766)
    Thread Starter

    Thank you. V2 log attached.
    Occasional PC freeze Attached Files
      My Computers

  2. Posts : 1,564
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint

    I will not be able to look in depth until tomorrow evening , but a quick look suggests one problem may be
    uninstall - Genie9 Local Backup Products

    I suggest you uninstall it, PRESUMING THAT WILL NOT EFFECT THE BACKUPS
    Are you using both - Macrium and Genie9

    I suspect a drive problem, or a connection problem etc to a drive
    Log Name: System
    Source: disk
    Date: 2020-07-10T11:08:49.961
    Event ID: 51
    Task: N/A
    Level: Warning
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: Tony-Desktop
    An error was detected on device \Device\Harddisk9\DR9 during a paging operation.

    There are NUMEROUS reports of this and drives are being checked more often than they should
    DO not run the Crystal disc etc again
    Check them with a
    chkdsk /r
    via cmd prompt
    and run it on restart as here
    then get results and check if any bad sectors reported.
    Drive Error Checking in Windows 10

    Results from event viewer
    Read Chkdsk Log in Event Viewer in Windows 10
    Last edited by Macboatmaster; 10 Jul 2020 at 12:33.
      My Computer

  3. Posts : 227
    Win 10 Pro 21H2 (OS Build 19044.1766)
    Thread Starter


    Timeline is used to take on-the-fly backups every few minutes of changed files, I've used it for 6 or more years, been very useful. I believe it's analogous to Apple's Time Machine. I've disabled the Timeline service so it doesn't start. The Timeline drive is also the drive that Reflect writes to. However I also copy MR files to a second drive for security.

    Disk 9 isn't listed in the Disc Management list currently but that may be because I sometimes have extra external drive(s) powered up so drive numbers are, I assume, dynamically assigned.

    Currently running a CHKDSK /r on the Timeline drive, it's showing >6.5 hours to go so I'll leave it running overnight.

    Should I run CHKDSK on any other drives? SSD or spinning or both?
      My Computers

  4. Posts : 1,169
    win10 home

    The symptoms which you give point to a hardware problem,because-
    1 Freezing occurs during POST,which eliminates Windows and software.
    2 Freezing occurs during Windows operation,which eliminates BIOS.
    The POST process checks attached hardware---all types of drives,keyboard,memory etc,so it would be a good idea to disconnect unnecessary ones,such as printer, webcam,before proceeding further.
    The only safe and satisfactory method of hardware checking is by substitution,including leads,or if possible by removal e.g. USB sticks.
    The PSU is almost invariably overlooked.There are three [3] output rails,3.3v,5v.12v and the only way to positively check is by meter.Unless you are an expert,waving probes around a live circuit will"light up your life",probably once only.
    Best not to.
      My Computer

  5. Posts : 227
    Win 10 Pro 21H2 (OS Build 19044.1766)
    Thread Starter

    I've now run CHKDSK on drive E: the external "Timeline" drive; on the SSD C: (which completed instantly with no visible log, what does CHKDSK do for an SSD?); and on the internal spinning drive D:

    The event log entries are attached as text files, neither the E: or D: results show any bad sectors.

    Clearly the PSU is a possibility, photo of the spec. details attached.

    The PC was built in March 2011. Since then I've changed the original single spinning drive to an 512GB SSD (C:) and a WD 2TB spinning drive (D:); the memory changed to Corsair Vengeance; the optical drive changed. And a 4-port USB3 card added. So the MB, CPU, PSU are original.
    Attached Thumbnails Attached Thumbnails Occasional PC freeze-pc-power-supply.jpg  
    Occasional PC freeze Attached Files
      My Computers

  6. Posts : 1,169
    win10 home

    The PSU is becoming long in the tooth and 500w could now be borderline.The addition of a usb card further drains avilable power and is often missed when calculating power usage.
    Perhaps a minimum of 600w,or more,is a preferable option.
    Also when changing components,the power plug and socket sometimes don't have a snug fit.
      My Computer

  7. Posts : 1,564
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint

    There is as you say nothing amiss with the chkdsk on the E drive
    or the D drive
    Have you run chkdsk /r from the cmd prompt on the C drive
    It should return
    forced dismount in which case you type N
    and then run on restart - in which case you type Y
    or it may return the latter in the first place

    Having looked at the logs it could be any of few things, and indeed the PSU, ram or CPU are all possibles but my real money is on software
    1. Uninstall SAS it does not work well on 10
    It was good in its day, but IMHO is outdated and far from what is was originally - anti spyware it is now a far wider ranging
    From your list of installed software
    Malwarebytes version

    I suggest you uninstall Malwarebytes as well
    You can always reinstall that if it proves not to be the problem

    I know malwarebytes was causing problems with 2004 and you have reverted
    Was that done from GO BACK to earlier build or from a Macrium image
      My Computer

  8. Posts : 227
    Win 10 Pro 21H2 (OS Build 19044.1766)
    Thread Starter

    Firstly thanks to all who have contributed to this thread. It's both helped me and educated me. As said elsewhere, every day is a school day - even to a septuagenarian like me.

    After being powered off for 12 hours overnight, PC booted up fine this morning. Sadly it's had good days before, I want a couple of weeks of no problems before being comfortable with it.

    Some quick comments. Likely to be too busy over the next few days to progress this significantly:

    • SAM & MBM are rarely run, as far as I'm aware they don't load with Windows, I just run them ever 2 or 3 weeks or so in scan mode to check things. I then ensure that anything left running, especially MBM, is closed. However just checked Services and found that SAS Core Service was running, now stopped and disabled.
    • I ran CHKDSK on the C: drive (it's an SSD). It ran on the next reboot and went to 100% instantly but no entry in the Event log. When time permits I'll boot into command mode and rerun.
    • I reverted to 1909 by Windows GO BACK to earlier image.
    • PSU:
      • I'm increasingly tempted to change it, as you say it's long in the tooth.
      • Purely for indicative purposes I've run the config through a couple of wattage calculators, they both suggested 350-400W, but I'd also thought 600W would give a reasonable margin.
      • Any thoughts on brands to go for? Corsair? Coolermaster? Seasonic? Others?
      • Is it worth going modular? I currently have 3 or 4 unused internal power leads unused.

    - - - Updated - - -

    Before going out managed to get CHKDSK C: to run via Safe Mode / Command prompt boot.

    Event log result attached, doesn't look to be any issues.
    Occasional PC freeze Attached Files
      My Computers

  9. Posts : 18,219
    Win 10 Home 10.0.19045.1806 (x64) [22H2]

    EVGA or Seasonic... Corsair if you must.

    EVGA SuperNOVA GA 650 W 80+ Gold Certified Fully Modular ATX Power Supply (220-GA-0650-X1) - PCPartPicker <---------------UK link.

    /e Btw, according to PSU Review Database, your PSU is max. 450w

    It's about 3/4 of the way down the page, in the Elite Power group.

    COOLER MASTER - PSU Review Database
    Last edited by Ghot; 12 Jul 2020 at 04:23.
      My Computer

  10. Posts : 1,564
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint

    I agree re the PSU 427.9w total on the 3., 5 and 12v lines
    It actually says so on the PSU
    That said I would not contemplate replacing the PSU without checking voltages - that is not to suggest that it is not faulty.

    Chkdsk report on C is fine as you can see.
      My Computer


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