Every morning, Laptop running, screen stays black...

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  1. Posts : 299
    Windows 10 Home 1909 18363.900
    Thread Starter
       #11

    zbook said:
    Did Microsoft defender display a warning before the download or did it quarantine after download or both?
    It was after the download. I suspect it is a false positive per the links you provided. It did install a McAfee app, which I have already removed. The screen for turning off those extra apps to install got past me. I usually look for those and turn them off.

    What specifically do you mean by :

    Remove disk management disk 1 or mini tool disk 2.
    Power on the notebook and report any changes.
    That drive is my data drive.
      My Computer


  2. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    See if you can test the boot while only the windows disk drive is attached to the computer.
    Please remove all drives that are not C: or the windows disk drive to test the boot.

    Then post a new disk management image.
      My Computer


  3. Posts : 299
    Windows 10 Home 1909 18363.900
    Thread Starter
       #13

    OK.

    Just to be sure we are in synch, there are two physical drives: C: and D;. Others listed are partitions, such as recovery partitions, or left over space. I don't anticipate deleting those partitions. JFYI...the C: drive is an SDD stick, recently replaced on warranty.

    One other thought...not knowing what you are trying to accomplish/understand...but would booting off of an external USB drive provide the same info you are seeking? If I can avoid popping the laptop open, I'd prefer to do that.
      My Computer


  4. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    The problem may be related to BIOS settings.

    Whatever can be done to see how the boot functions without confounding factors.

    Is the boot normal or abnormal when only the windows drive is attached?

    Is the boot normal or abnormal when the other disk drive is attached?
      My Computer


  5. Posts : 299
    Windows 10 Home 1909 18363.900
    Thread Starter
       #15

    Thanks for the input. Please bear with me here for a moment, and read on.

    I will pull / disconnect the D drive and report back.

    Just to be clear...it ALWAYS boots fine if I boot it from an off state whether having been put to sleep or shut down. It always boots fine from a sleep state .

    When It is running but with black screen in the morning, it has ALMOST always been after a successful windows update, but must have failed to go to sleep(as far as I've been able to tell...I say ALMOST only because it seems like in the past I had noticed one time that Windows update had not happened, but at this point I'm not certain). This morning's black screen was in fact after a successful Windows update last night.

    Having listed out that clarification and thinking through it, given I have never experienced a failed boot or boot with errors of any kind, I'm not sure pulling the D: drive will tell us anything.

    It feels to me that the issue is more of a failure to go to sleep. Does that make any sense?

    If having read above you still wish me to pull the D drive, I will do it. I want to cooperate with your great support and help.
      My Computer


  6. Posts : 61,837
    64-bit Windows 11 Pro for Workstations
       #16

    Hello @56Kruiser,

    If you haven't already, turn off Fast Startup to see if that may be the issue. It can sometimes cause issues like this at startup from a shut down.

    Turn On or Off Fast Startup in Windows 10
      My Computers


  7. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    Just checked that too in V2 results.
    Fast startup is currently off so lets try turning off hibernation and see if it makes any difference.

    Open administrative command prompt and type or copy and paste:
    Powercfg -h off

    reboot

    Check the performance and the boot during the next few days.
      My Computer


  8. Posts : 299
    Windows 10 Home 1909 18363.900
    Thread Starter
       #18

    zbook said:
    Just checked that too in V2 results.
    Fast startup is currently off so lets try turning off hibernation and see if it makes any difference.

    Open administrative command prompt and type or copy and paste:
    Powercfg -h off

    reboot

    Check the performance and the boot during the next few days.
    Ok. I take this to mean since my post, at least for now, no need to pull the D: Drive.

    I have made the change, and will be re-booting, and report back either after a few days, or after the next black screen freeze.

    - - - Updated - - -

    I've had one successful reboot. The real test will be when the next overnight Windows update happens.

    You mentioned bios. I took some pics of the bios. Let me know if you see anything, or want me to delver deeper.

    Every morning, Laptop running, screen stays black...-20200622_194028.jpgEvery morning, Laptop running, screen stays black...-20200622_194042.jpgEvery morning, Laptop running, screen stays black...-20200622_194110.jpgEvery morning, Laptop running, screen stays black...-20200622_194122.jpg

    - - - Updated - - -

    I got up this morning to a locked black screen. No Windows updates installed last night. Does it check every night to see if they are there?

    BUT, interestingly, 3 minutes after I booted, a Bert reader device driver successfully installed. I don't know, but maybe that attempted last night but couldn't because of lockup, although, there is no indication of that in the reliability monitor.

    Another BUT: I am getting Bert Reader Device successful driver installs every morning after I do the hard boot.

    I have Intel driver checking software, as well as HP, that notifies me of new drivers. I am going to manually check those this morning when I get time.
      My Computer


  9. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    I'm running out of ideas.

    Turn off Windows updates of non-Microsoft drivers:
    Enable or Disable Driver Updates in Windows Update in Windows 10
      My Computer


  10. Posts : 299
    Windows 10 Home 1909 18363.900
    Thread Starter
       #20

    I ran a sleepstudy report. It's interesting, although doesn't tell me anything. I'm attaching in a zip if you want to take a look.

    You can scroll down to 2020-06-23 22:55:06, as seen like below:

    Every morning, Laptop running, screen stays black...-sleepstudyh.jpg

    That is showing when I put it to sleep

    Then when it auto booted for a Windows update, and how long it was on, like seen here: (just showing snippits)

    Every morning, Laptop running, screen stays black...-sleepstudy2.jpg


    Then, there is when I hard reset it:

    Every morning, Laptop running, screen stays black...-sleepstudy-3.png

    I haven't tried the non MS drivers suggestion yet. But I did turn hibernation back on.

    There's a lot of reports available via that powercfg command. I may look at some more of them.

    - - - Updated - - -

    I ran a power energy report, attached. I'm not thinking it is of any consequence, as it is a snapshot of right now, not when the problem happens. Several warnings in it too. Quick view:

    Every morning, Laptop running, screen stays black...-powero-efficiency-report.jpg

    I also attached another interesting report: system sleep diagnostics, attached. The sleep diag report mentions requests by Conexant ISST Audio, even though I am not playing anything through audio. They are highlighted in orange, so makes me think that is warnings. I did a requests report, and that one indicated that the Conexant ISST Audio had an audio stream currently in use.
    Every morning, Laptop running, screen stays black... Attached Files
      My Computer


 

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