Laptop Unable to Shut Down Properly

  1.    13 Aug 2015 #1

    Laptop Unable to Shut Down Properly

    Hi all!
    I have a HP Pavilion 15 laptop that I bought in January this year. I had no problems with this laptop at all until I updated to Windows 10 and still don't for the most part.
    When I attempt to shut down, hibernate or sleep my machine it goes to a black screen with the power still on, meaning I hold the power button down myself to switch it off (which is not good for it) or wait until it runs out of battery (also not ideal).
    I've googled this problem but most answers are tailored to Windows 8.1 as Windows 10 is still fairly new. Any advice would be appreciated!
    Cheers guys!
      My ComputerSystem Spec

  2. Posts : 1
    Windows 10 & Ubuntu Mate
       28 Aug 2015 #2

    Chipset Problem

    Im also using HP Pavilion 15, having the same issue after upgrading to Windows 10 from Windows 8.1 my windows was unable to shutdown properly leaving the power led and wifi led on and computer running.

    The main problem for this issue is that the Intel chipset driver is not update via Windows update.

    You need to go to HP website and download the Windows 10 driver Intel chipset.

    Recommend to download all the Windows 10 driver and install them.

    Hope you will fix the problem.

    -IT Tech
      My ComputerSystem Spec


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