Blank space at top of program windows


  1. Posts : 2
    Windows 10
       #1

    Blank space at top of program windows


    Hello,

    Odd problem here. At least three programs on this Windows 10 Pro (Ver. 1909) machine will sometimes open with sections missing at the top of the windows. This usually means the menus are not there, but just a blank grey space instead. It doesn't matter if minimized or maximized. The programs we've noticed this happening to so far are MS Edge, Chrome, Adobe Reader, and Outlook 2010. I fixed Adobe and Outlook for now by reinstalling them.

    It should be noted that the machine (Dell Optiplex 3040, i5, 8 GB RAM, brand new 1 TB Seagate 7200 RPM Hard Drive) was completely reloaded from scratch about 3 months ago. Installed programs are minimal (Office, Adobe Reader, and our financial software client app). All Windows updates are current. Dell diagnostics returned no errors, nor did a chkdsk /r. SFC /scannow found some issues and repaired them, but that didn't fix the issue.

    Any thoughts? Thank you!
      My Computer


  2. Posts : 35,569
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    Hi,
    screenshots please? Thus:
    Blank space at top of program windows-screenshot-copy1.png

    Build number as you were prompted by the forum please?

    Diagnostic steps:
    Perform a clean boot (Google or see tutorial if unsure how)- does the same problem occur?
    Please create a new user for test purposes. Log in as that user - does the same problem occur?

    reloaded from scratch
    Please confirm if you mean a clean install where Windows was installed to unallocated space on the disk using a Win 10 bootable medium.

    Noted: PC seems to be from around 2016.
      My Computers


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    My apologies. Build number 18363.900

    User has been instructed to capture a screenshot next time it happens. Will post.

    Clean install was done from a bootable USB drive and all partitions were erased and Windows installed on unallocated space.

    Will try your steps and report back.
      My Computer


 

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