Cannot wake PC from sleep with keyboard/mouse


  1. Posts : 4
    Windows 10 Version 1909 (OS Build 18363.836)
       #1

    Cannot wake PC from sleep with keyboard/mouse


    OS: Windows 10 Version 1909 (OS Build 18363.836)

    I am unable to wake the PC from sleep with the keyboard or mouse. I took several steps and spoke at length with a microsoft tech who could not solve the problem. Here is the changes I made:

    -Under device manager i made sure keyboard and mouse can wake the computer up.

    - Turned off fast startup.

    - Used these commands in the command prompt: powercfg.exe /hibernate off powercfg.exe /hibernate on.

    - Changed power settings to allow hybrid sleep off and allow wake timers Enable.

    - Went to BIOS upon restarting at went to the power section and made sure that the keyboard can wake the PC and selected wake with any key on the mouse.

    - After all of that failed to fix the issue I went back to the advanced power settings and reset to default. That still did not fix the problem. I have to push the power button to wake the PC up.
      My Computer

  2. dalchina's Avatar
    Posts : 25,142
    Win 10 Pro (1903)
       #2

    Hi, perhaps you should check which devices are able to wake your PC:
    Cannot wake PC from sleep with keyboard/mouse-1.png

    Then consider enabling the device to wake your PC:
    Cannot wake PC from sleep with keyboard/mouse-2.png

    Is this a desktop? How are your keyboard and mouse connected?
      My Computers


  3. Posts : 4
    Windows 10 Version 1909 (OS Build 18363.836)
    Thread Starter
       #3

    This is a desktop PC, a brand new build. The mouse and keyboard are both wireless. The mouse has a receiver which plugs into a USB port but the keyboard links directly to the PC.
      My Computer

  4. dalchina's Avatar
    Posts : 25,142
    Win 10 Pro (1903)
       #4

    Thank you for your reply. I guess you don't want to use the information I gave you.

    As it's new, under warranty, how about claiming under warranty?
      My Computers


  5. Posts : 4
    Windows 10 Version 1909 (OS Build 18363.836)
    Thread Starter
       #5

    Well I build the PC myself and I don't know which part I'll have to return. The motherboard? I just built it about a week ago, first build. By the way, this is the exact same problem I had with my old PC. I don't remember how I fixed it though. It was a suggestion recommended by someone on a forum or a tech I spoke to. Not sure.
      My Computer

  6. Calm Horizons's Avatar
    Posts : 5
    Windows 7
       #6

    I had exactly the same issues when I built the latest PC and enabling a setting under the BIOS resolved the issue for me. Something like Wake on USB or possibly keyboard\mouse is what it was called but I can't recall the exact details. Sorry if that is a bit vague but let me know if you need anything more specific - I can find the exact setting but would need to reboot to find it.
      My Computer


  7. Posts : 4
    Windows 10 Version 1909 (OS Build 18363.836)
    Thread Starter
       #7

    Thanks Calm Horizons, that was the solution. It was the USB selection in BIOS. I had the keyboard and mouse in BIOS already selected to wake the PC but not the USB. Considering I use a wireless mouse that is connected through one of the USB ports it just makes sense. I really appreciate all the help everyone. Thanks so much!
      My Computer


 

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