Random Crashing/unresponsive problems


  1. Posts : 271
    Windows 11 Pro 64-bit (21H2) / Linux Mint 21 64-bit (Cinnamon)
       #1

    Random Crashing/unresponsive problems


    Hi,

    Iím getting a random unresponsive problem where my PC will not respond (mouse and Keyboard) do nothing when typing or moving them.

    Iíve installed the latest drivers for my mouse and keyboard as well as my graphics card and the Bios.

    Any help would be great.
      My Computer


  2. Posts : 37,694
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    Hi, this can be hard to diagnose as there may be no fault reports.

    Do you actually experience a crash? Sudden shut down? Or just freezing?

    History: (so often omitted by posters)
    - when did this start?
    - what happened before this started?
    e.g. did you upgrade/change/install/uninstall something...

    As was prompted by the forum when you wrote your post to save us typing the question, what is your Windows build number?

    Try
    Whocrashed (free) - see if it tells you anything
    Look at your Reliability History - do the red x's correspond with the time of any freeze?

    Elimination:
    Try a clean boot (Google if unsure). Over a sufficiently long period, do you experience any problems?
    If you don't, you may now have a clue.

    If you do, boot to Safe Mode.
    Over a sufficiently long period, do you experience any problems?

    Disconnect/remove your video card. Over a sufficiently long period, do you experience any problems?

    Try running
    Enable and Disable Driver Verifier in Windows 10

    Are you overclocking?
    Is your RAM all exactly the same?
    Have you made any hardware changes that could account for this?
    Consider possible PSU problems.

    Run a RAM test.

    There are various stress test programs such as Heavyload and Prime95 you can run.
      My Computers


  3. Posts : 271
    Windows 11 Pro 64-bit (21H2) / Linux Mint 21 64-bit (Cinnamon)
    Thread Starter
       #3

    dalchina said:
    Hi, this can be hard to diagnose as there may be no fault reports.

    Do you actually experience a crash? Sudden shut down? Or just freezing?

    History: (so often omitted by posters)
    - when did this start?
    - what happened before this started?
    e.g. did you upgrade/change/install/uninstall something...

    As was prompted by the forum when you wrote your post to save us typing the question, what is your Windows build number?

    Try
    Whocrashed (free) - see if it tells you anything
    Look at your Reliability History - do the red x's correspond with the time of any freeze?

    Elimination:
    Try a clean boot (Google if unsure). Over a sufficiently long period, do you experience any problems?
    If you don't, you may now have a clue.

    If you do, boot to Safe Mode.
    Over a sufficiently long period, do you experience any problems?

    Disconnect/remove your video card. Over a sufficiently long period, do you experience any problems?

    Try running
    Enable and Disable Driver Verifier in Windows 10

    Are you overclocking?
    Is your RAM all exactly the same?
    Have you made any hardware changes that could account for this?
    Consider possible PSU problems.

    Run a RAM test.

    There are various stress test programs such as Heavyload and Prime95 you can run.
    I'm using Windows 10 64 bit (1909), I did upgrade my mouse and keyboard but the last ones where Corsair as well and I think I had the same problem but not as often.
    The past 2 times it's crashed I noticed I had Chrome open and I checked the settings and noticed "Use Hardware Acceleration" was ticked, will see if this resolves it then post back.
      My Computer


  4. Posts : 271
    Windows 11 Pro 64-bit (21H2) / Linux Mint 21 64-bit (Cinnamon)
    Thread Starter
       #4

    It seems to have been my mouse and keyboard drivers at fault (iCUE) as once I updated them it went away.
      My Computer


  5. Posts : 37,694
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #5

    Thank you for your reply.

    Sounds as if you're lucky- unfortunate Windows didn't deliver the best version.
      My Computers


  6. Posts : 271
    Windows 11 Pro 64-bit (21H2) / Linux Mint 21 64-bit (Cinnamon)
    Thread Starter
       #6

    dalchina said:
    Thank you for your reply.

    Sounds as if you're lucky- unfortunate Windows didn't deliver the best version.
    My PC as all new components so I was hoping it was something software related.
      My Computer


 

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