PC keeps shutting down ERROR 41

I'll be right back with those logs!



I just ran Who Crashed and it shows these minidumps. Are these related to heatsink or fans?


Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

On Thu 5/28/2020 4:16:18 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\052820-23343-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C2390)
Bugcheck code: 0x9F (0x3, 0xFFFFCC87E194B9F0, 0xFFFFF80771A6B8B0, 0xFFFFCC87DCDB1660)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Thu 5/28/2020 4:16:18 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!MmTrimAllSystemPagableMemory+0x24497)
Bugcheck code: 0x9F (0x3, 0xFFFFCC87E194B9F0, 0xFFFFF80771A6B8B0, 0xFFFFCC87DCDB1660)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

- - - Updated - - -

Requested log reports attached

GPU appears to be overheating and this is where I need help.

Are you "gaming" when you get this error?

See rule #4:

https://www.tenforums.com/misc.php?do=showrules

No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.

Uninstall any pirated / cracked software and any tools / methods used to bypass the activation of software.
Then upload new V2 and DM.

The only gaming I do is play at Pogo and some games on Facebook.

I have lots of music on my pc. And I have a YouTube account where I
have a lot of favorites saved. Is this considered piracy?

I have rerun the logs and are attached.

Thank You

I have reset the hosts file and rebooted.

Ran new logs

Could not locate a folder for C:\windows \memory.dmp

It's getting late here, I will have to check back in the morning.

Thank you again for all your help and time working with me.

Search for C:\windows\memory.dmp
(there was a typo in the earlier post and there is no space between s and \)

Code:

LastWriteTime        Size (MB) FullName             
-------------        --------- --------             
5/28/2020 4:17:19 AM    701.51 C:\WINDOWS\MEMORY.DMP

For all steps / tests please make sure images are posted into the thread:


Take Screenshot in Windows 10
https://support.microsoft.com/en-gb/...re-screenshots
How to Upload and Post Screenshots and Files at Ten Forums


The computer had only one day of log files.
Please make sure log files are not cleaned and are available during the troubleshooting process.




1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}

12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

Use this link as needed when posting results:
How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com


13) Make sure that there is no over clocking while troubleshooting

14) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

20) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

21) If the computer has Glary Utilities, Wise cleaner, or any other third party cleaning program please post images of the boxes checked for cleaning

22) For Windows Disk Cleanup please do not use this tool during the troubleshooting process

23) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

24) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US

25) For any BSOD:

a) run the V2 log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

26) Open device manager > click view > click show hidden devices > manually expand all rows > post images into the thread for any row displaying a yellow triangle with black exclamation mark or unknown device


27) Open the Dell website > support > enter service tag > view drivers > install Intel GPU drivers and re-install Nvidia GPU drivers

28) Read these links on Windows driver verifier:

a) learn how to use the Windows Recovery Environment (RE) commands: reset and bootmode to turn off the tool

b) do not use the tool until it is communicated in the thread


Enable and Disable Driver Verifier in Windows 10
https://answers.microsoft.com/en-us/...3-c48669e4c983

I don't know why there was only 1 day of log files. I have not removed any.

I'll work on all this today and get back as soon as I have completed them all.


Thank You

- - - Updated - - -

Here is what I have completed so far. The full scan and long generic are going to take
a long time. I will post those results when completed.
Don't have Ccleaner or Glary installed. There were no errors in device manager.
I still don't show any folder for C:\Windows\memory.dmp

Will be back later with the rest of the reports/results.

HD Full Scan closed and now I have to start all over again.
Seatools has been running for 20 minutes and it shows 0% Test Status
does that sound correct?


Thanks

These steps / tests can be run overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test


It can take substantial time with 2 TB drives.

Post the steps made to fix the unknown device:

Code:

Unknown USB Device (Device Descriptor Request Failed)	USB\VID_0000&PID_0002\6&258E0B80&0&4	43

Download and install: Everything
voidtools

Launch the application > search for memory.dmp > save to desktop or downloads folder > post share link


Run Crystal Disk standard edition:
CrystalDiskInfo – Crystal Dew World
Post images into the thread.


Run HD Sentinel: (free or trial edition)
Hard Disk Sentinel - HDD health and temperature monitoring
Hard Disk Sentinel - HDD health and temperature monitoring
For each drive post images of these tabs into the thread:
Overview tab
Temperature
SMART
Disk performance


The logs displayed new BSOD without dump files:

2020-05-30T06:34:05.377
2020-05-30T06:35:01.137