Laptop keyboard doesnt work unless I press Ease of Access on the Sign


  1. Posts : 1
    Windows 10 Enterprise
       #1

    Laptop keyboard doesnt work unless I press Ease of Access on the Sign


    Hi!

    This is the second time this problem occurs, first time I was able to solve it myself but I can't remember how, this time though I really can't find any solution.

    I have a Lenovo Y7000 with Windows 10 Enterprise installed.

    When I turned my laptop on last night, I noticed that I wasn't able to type my PIN unless I clicked on the Ease of Access icon on the Sign In screen, the one on the bottom right. Simply clicking on it makes everything work fine.

    I checked the Ease of Access options in Control Panel, everything is turned off.

    As I said in the beginning, it's not the first time this happens and I'm pretty sure there's no hardware problem because the keyboard works perfectly fine if I click on Ease of Access and I'm also pretty sure that I haven't changed any settings or installed any program that could've messed up the system. This happens only after Shut Down/Restart. Signing off and Signing back in doesn't seem to display this problem

    I also wanna mention that turning Sticky keys on in control panel makes the keyboard work in a very weird way, like the keys are not typing, but doing other stuff, like opening the search bar, opening various programs etc. Same thing if I turn on from the Sign In screen: I cant type anything, not even after turning Sticky Keys off afterwards. I don't know what SK are supposed to do, I never used them.

    Please, if anyone ever experienced something similar or has any idea of how to solve this or who i should get in touch with, please reply.
      My Computer


  2. Posts : 38,545
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Please perform the following steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) net user test /add

    8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    Use this link as needed when posting results:
    How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com

    9) Run the Lenovo automatic driver updates:
    laptops and netbooks :: legion series :: legion y7000 2019contentdetail - US

    10) Run the Lenovo hardware custom scan: (check all boxes)
    laptops and netbooks :: legion series :: legion y7000 2019 Lenovo PC Support - US

    11) Place the computer into safe mode > indicate whether there is or is not a keyboard problem
    Boot into Safe Mode on Windows 10

    12) Sign on with the new user named test and indicate whether there is or is not a keyboard problem.


    Take Screenshot in Windows 10
    https://support.microsoft.com/en-gb/...re-screenshots
    How to Upload and Post Screenshots and Files at Ten Forums
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 22:09.
Find Us




Windows 10 Forums