Laptop keyboard doesnt work unless I press Ease of Access on the Sign

  1. Posts : 1
    Windows 10 Enterprise

    Laptop keyboard doesnt work unless I press Ease of Access on the Sign


    This is the second time this problem occurs, first time I was able to solve it myself but I can't remember how, this time though I really can't find any solution.

    I have a Lenovo Y7000 with Windows 10 Enterprise installed.

    When I turned my laptop on last night, I noticed that I wasn't able to type my PIN unless I clicked on the Ease of Access icon on the Sign In screen, the one on the bottom right. Simply clicking on it makes everything work fine.

    I checked the Ease of Access options in Control Panel, everything is turned off.

    As I said in the beginning, it's not the first time this happens and I'm pretty sure there's no hardware problem because the keyboard works perfectly fine if I click on Ease of Access and I'm also pretty sure that I haven't changed any settings or installed any program that could've messed up the system. This happens only after Shut Down/Restart. Signing off and Signing back in doesn't seem to display this problem

    I also wanna mention that turning Sticky keys on in control panel makes the keyboard work in a very weird way, like the keys are not typing, but doing other stuff, like opening the search bar, opening various programs etc. Same thing if I turn on from the Sign In screen: I cant type anything, not even after turning Sticky Keys off afterwards. I don't know what SK are supposed to do, I never used them.

    Please, if anyone ever experienced something similar or has any idea of how to solve this or who i should get in touch with, please reply.
      My Computer

  2. Posts : 38,545
    windows 10 professional version 1607 build 14393.969 64 bit

    Please perform the following steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) net user test /add

    8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    Use this link as needed when posting results:
    How to Change Post Editor to Source or WYSIWYG Mode at

    9) Run the Lenovo automatic driver updates:
    laptops and netbooks :: legion series :: legion y7000 2019contentdetail - US

    10) Run the Lenovo hardware custom scan: (check all boxes)
    laptops and netbooks :: legion series :: legion y7000 2019 Lenovo PC Support - US

    11) Place the computer into safe mode > indicate whether there is or is not a keyboard problem
    Boot into Safe Mode on Windows 10

    12) Sign on with the new user named test and indicate whether there is or is not a keyboard problem.

    Take Screenshot in Windows 10
    How to Upload and Post Screenshots and Files at Ten Forums
      My Computer


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