extremely frequent random reboots; cannot isolate the issue

  1. Posts : 2
    Windows 10 Home

    extremely frequent random reboots; cannot isolate the issue

    Hi everyone. I hate to bother folks with my problem, but I've been experiencing unexpected Windows reboots for almost a month now and just can't figure out what the problem is. I'm really hoping some kind soul will help me out.

    Problem: My PC will (seemingly) randomly reboot at different times. In some instances, it will reboot seconds or minutes after the previous reboot. Other times it might be hours. I never get a BSOD, just a full reboot back into the log-in screen. This behavior started after I installed Valorant video game for my son. I have no idea if it's related (and the game is now uninstalled) but that's the only thing that I can think of that changed around the time the problems started.

    Attempted Fixes: Here is a partial list of things I've tried to fix it:
    - run memtest86 - no errors found
    - run chkdsk - no errors or problems found
    - remove heatsync, apply thermal paste, reinstall
    - remove and reinstall all RAM
    - disconnect all peripherals except for mouse and keyboard
    - turn off automatic reboot
    - windows startup repair (this does not work)
    - reinstalled windows over existing build
    - monitor temperatures in real time (never rise over 35-30 C or so)
    - download and install updated drivers for motherboard, chipset, LAN, etc from the Asus website

    Notes: There are a TON of NOT LOADED items in my ntbtlog file specific to @CPU.inf,%intelppm.devicedesc%;Intel Processor

    Windows 10 Home (Version 1909 - OS Build 18363.836)

    Any help would be greatly appreciated. I have no yet tried a full reinstall of Windows, but I'm really trying to avoid that if at all possible. I have a decent amount of apps/programs that I'd prefer to not have to reinstall and configure.

    *Edited* - I am now only able to enter Windows via Safe Mode

    Last edited by spon23; 21 May 2020 at 17:34.
      My Computer

  2. Brainy's Avatar
    Posts : 14
    Windows 10

    Try To Check Your PSU. It Might Be The Cause. The Only Reason I Know Is This Happened To Me Once As Well And When I Replaced My Power Supply The Restarts Stopped.
      My Computer

  3. Posts : 2
    Windows 10 Home
    Thread Starter

    Thanks Brainy, I hadnít even thought about that. Is it possible to test a power supply without buying a new one right away? I should check the warranty on it.
      My Computer

  4. Brainy's Avatar
    Posts : 14
    Windows 10

    Yes it's possible as long as you are sure that the power supply which you are using to test is in 100% working condition, using the same pins, and it should be equivalent or stronger than the current one in use.
      My Computer


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