Computer freezes but does not crash (no BSOD)

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  1. smartcooky's Avatar
    Posts : 56
    Windows 10 Home 32 bit
    Thread Starter

    zbook said:
    Nice progress.

    If you run the log collectors on post #9 the logs can be scanned for significant problems.
    Then significant problems can be troubleshooted.


    zbook said:
    Update the specs in the my computer section:
    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    I will add this as a second system as I still have and use the system already in my profile.
      My Computers

  2. Posts : 32,448
    windows 10 professional version 1607 build 14393.969 64 bit

    The last BSOD in the logs was in March 2020.

    The logs reported drive problems including a bad block.

    HP has supported drivers for windows 7 and 8.
    There are no supported (tested) drivers for windows 10.

    The BIOS is out of date.

    For all steps / tests make sure images are posted into the thread:

    Take Screenshot in Windows 10
    How to Upload and Post Screenshots and Files at Ten Forums

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    11) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    Use this link as needed when posting results:
    How to Change Post Editor to Source or WYSIWYG Mode at

    12) Make sure that there is no over clocking while troubleshooting

    13) The BIOS: BIOS Version/Date Hewlett-Packard J01 v02.06, 9/06/2011

    14) Open the HP website at > support > software and drivers > enter the product or serial number > select the operating system > view drivers > post a URL or hyperlink into the thread.

    15) Check to see whether this is the most up to date BIOS > then download and install

    16) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    17) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10

    18) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan

    19) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |

    How to use SeaTools for Windows | Seagate Support US

    20) Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.

    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool

    The testing is done not by time but by passes.
    The more passes the better the testing conditions.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 8 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.

    b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    MemTest86+ - Test RAM

    21) These tests can be performed overnight:
    a) HD Tune full error scans
    b) Sea Tools long generic tests
    c) Memtest86+ version 5.01

    22) More to follow pending the above results
      My Computer

  3. smartcooky's Avatar
    Posts : 56
    Windows 10 Home 32 bit
    Thread Starter

    Thank you zbook.

    This is going to have to wait for the weekend as the computer is in full use during the week.
      My Computers

  4. Posts : 32
    Windows 10 Pro x64

    Just a thought. I forgot about the W10 Control Panel.Security & Maintenance/View Reliability history whilst trying to fix the same symptoms on you on my PC (which had had my old OS drive and CPU from my previous machine) put into a new but similar model PC (Shuttle). Mostly worked fine, except... when I looked at the above CPL option, it was clear I had driver problems and no option but to re-install W10.

    Which fixed the problem. I think it is a very useful tool for such as this.=
      My Computer


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