Computer freezes but does not crash (no BSOD)

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  1. smartcooky's Avatar
    Posts : 56
    Windows 10 Home 32 bit
    Thread Starter
       #21

    zbook said:
    Nice progress.

    If you run the log collectors on post #9 the logs can be scanned for significant problems.
    Then significant problems can be troubleshooted.
    OFFICE64-(2020-05-22_14-17-31).zip

    OFFICE64-Fri_22_05_2020_141949_19.zip

    Done!

    zbook said:
    Update the specs in the my computer section:
    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    I will add this as a second system as I still have and use the system already in my profile.
      My Computers


  2. Posts : 32,448
    windows 10 professional version 1607 build 14393.969 64 bit
       #22

    The last BSOD in the logs was in March 2020.

    The logs reported drive problems including a bad block.

    HP has supported drivers for windows 7 and 8.
    There are no supported (tested) drivers for windows 10.

    The BIOS is out of date.

    For all steps / tests make sure images are posted into the thread:


    Take Screenshot in Windows 10
    https://support.microsoft.com/en-gb/...re-screenshots
    How to Upload and Post Screenshots and Files at Ten Forums


    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    11) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    Use this link as needed when posting results:
    How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com


    12) Make sure that there is no over clocking while troubleshooting

    13) The BIOS: BIOS Version/Date Hewlett-Packard J01 v02.06, 9/06/2011

    14) Open the HP website at HP.com > support > software and drivers > enter the product or serial number > select the operating system > view drivers > post a URL or hyperlink into the thread.

    15) Check to see whether this is the most up to date BIOS > then download and install

    https://support.hp.com/us-en/drivers...-2?sku=LE248PA

    16) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    17) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10

    18) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    19) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US

    20) Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.

    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool

    The testing is done not by time but by passes.
    The more passes the better the testing conditions.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 8 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.

    b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    https://answers.microsoft.com/en-us/...f-ecc7b7ff6461
    MemTest86+ - Test RAM

    21) These tests can be performed overnight:
    a) HD Tune full error scans
    b) Sea Tools long generic tests
    c) Memtest86+ version 5.01

    22) More to follow pending the above results
      My Computer

  3. smartcooky's Avatar
    Posts : 56
    Windows 10 Home 32 bit
    Thread Starter
       #23

    Thank you zbook.

    This is going to have to wait for the weekend as the computer is in full use during the week.
      My Computers


  4. Posts : 32
    Windows 10 Pro x64
       #24

    Just a thought. I forgot about the W10 Control Panel.Security & Maintenance/View Reliability history whilst trying to fix the same symptoms on you on my PC (which had had my old OS drive and CPU from my previous machine) put into a new but similar model PC (Shuttle). Mostly worked fine, except... when I looked at the above CPL option, it was clear I had driver problems and no option but to re-install W10.

    Which fixed the problem. I think it is a very useful tool for such as this.=
      My Computer


 

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