Tip - Microsoft Store Won't Update with Error Code: 0x80070002


  1. Posts : 68
    Windows 10 x 64 Home
       #1

    Tip - Microsoft Store Won't Update with Error Code: 0x80070002


    I didn't know if this should fall under Tips & Tricks or not.

    I was doing research for someone, and discovered that I had several Microsoft Store updates queued up that had been stuck in the middle of updating for the past 11 days with Error Code 0x80070002. I also could not install any new Microsoft Store apps. Windows Update in general was working fine.

    TLDR: Booted computer into Safe Mode with Networking, opened Microsoft Store, closed Microsoft Store, then rebooted into Normal Mode. All Updates went through and apps could be installed again. I haven't seen this solution posted elsewhere.



    Full details of other things that I tried:

    Microsoft Store and apps have not been able to update since 4/30
    Error Code: 0x80070002
    I tried Troubleshooter
    wsreset.exe
    Reinstalling Microsoft Store from PowerShell - the PowerShell command did update the Microsoft Store itself, but I have 6 stuck apps.
    Redownloading the apps or trying to install any new Microsoft Store app is unsuccessful.
    Manually deleting from %appdata%
    Running Storage Sense to clear temporary files in general
    No program installation or Windows Update coincided with date that problem first started
    Went to Apps & Features -> Microsoft Store -> did Terminate, then Reset
    enabled Camera access to Microsoft Store - all other permissions were already enabled
    Tried the sign out, wsreset, sign back in method:
    https://www.tenforums.com/tutorials/...10-a.htmlTried
    signing in to different account and signing back in
    Rebooted into Safe Mode with Networking, then restarted Windows into Normal Mode - now it is working

    The computer has been rebooted several times since 4/30, when problem started
    Windows Update in general is working fine
    One app that I am trying to install, Office Lens, says that I own this app, but it won't install
    Store version is 12005.1001.1.0
    winver is 18363.815 Win 10 Home x64
    Followed suggested troubleshooting path from:
    https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps
    https://support.microsoft.com/en-us/...or-install-app
    Clear and Reset Store Cache in Windows 10
    Removing and reinstalling would require reinstall of OS per Microsoft:
    https://support.microsoft.com/en-us/...-not-supported
      My Computer


  2. Posts : 21
    Windows 10
       #2

    @cknoettg, that was awesome!! Thank you. It's so much simpler than all the other approaches, and more important, it works. I assume this mirrors removing the Microsoft Personal account, then re-adding it, but doable with nothing more than a pair of restarts. Beautiful!!
      My Computer


 

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