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  1.    12 Aug 2015 #21
    Join Date : Aug 2015
    Posts : 32
    windows 10
    Thread Starter

    Quote Originally Posted by paulsalter View Post
    has it ever worked or has it been like this since you installed?

    I am running out of ideas now, you could go the reset windows route, but that will wipe everything and make it a clean install (think there is an option to keep files but not 100% sure)
    never worked, but I think I caused it when the association popped up and I hit word.
      My ComputerSystem Spec
  2.    12 Aug 2015 #22
    Join Date : Jul 2014
    UK
    Posts : 18,310
    Windows 10

    go into the control panel and have a look here, select word from the list to get this

    Click image for larger version. 

Name:	worddefaults.PNG 
Views:	2 
Size:	30.2 KB 
ID:	30746

    do you see anything different to that on your machine?


    now, if you go to Settings, System and then Default Apps
    at the bottom are 2 options
    chose default by file type and by protocol

    have a look through them and see what word is assigned to based on the above from control panel, see if there is another default available
      My ComputerSystem Spec
  3.    12 Aug 2015 #23
    Join Date : Aug 2015
    Posts : 32
    windows 10
    Thread Starter

    Quote Originally Posted by paulsalter View Post
    go into the control panel and have a look here, select word from the list to get this

    Click image for larger version. 

Name:	worddefaults.PNG 
Views:	2 
Size:	30.2 KB 
ID:	30746

    do you see anything different to that on your machine?


    now, if you go to Settings, System and then Default Apps
    at the bottom are 2 options
    chose default by file type and by protocol

    have a look through them and see what word is assigned to based on the above from control panel, see if there is another default available
    could you check settingcontent-ms my list has word associated with that in the protocol list

    also .dochtml and .docxml so three that do NOT appear on your list above
      My ComputerSystem Spec
  4.    12 Aug 2015 #24
    Join Date : Jul 2014
    UK
    Posts : 18,310
    Windows 10

    ok, if you go into the Settings, system, Default apps and at the bottom have a look for by file type
    there are 2 entries for settingscontent-ms

    it should look like this, I am hoping the second one on yours has word instead of IE

    Click image for larger version. 

Name:	settingscontent-ms.PNG 
Views:	13 
Size:	14.4 KB 
ID:	30750
      My ComputerSystem Spec
  5.    12 Aug 2015 #25
    Join Date : Aug 2015
    Posts : 32
    windows 10
    Thread Starter

    yes it has word, I click and only word and look in store is available.
      My ComputerSystem Spec
  6.    12 Aug 2015 #26
    Join Date : Jul 2014
    UK
    Posts : 18,310
    Windows 10

    does IE work ok on your machine?

    it should be seeing it as an option if its there
      My ComputerSystem Spec
  7.    12 Aug 2015 #27
    Join Date : Aug 2015
    Posts : 32
    windows 10
    Thread Starter

    Quote Originally Posted by ansuz View Post
    yes it has word, I click and only word and look in store is available.
    ,
    changed it to ie in the associate a file type or protocol with a specific program

    That did not solve the problem but it changed it, now IE opens and downloads something. Could you please check the protocol list for what you have there.
      My ComputerSystem Spec
  8.    12 Aug 2015 #28
    Join Date : Jul 2014
    UK
    Posts : 18,310
    Windows 10

    I don't have any mention of it in the protocol list

    The only place it shows for me is defaults for file extension, and this is assigned to IE

    I am not sure what else we can try now, your settings seem the same as mine
      My ComputerSystem Spec
  9.    12 Aug 2015 #29
    Join Date : Aug 2015
    Posts : 32
    windows 10
    Thread Starter

    make a file type always open in a specific program, this brings up the list. Do you have IE as default or Edge?
      My ComputerSystem Spec
  10.    12 Aug 2015 #30
    Join Date : Jul 2014
    UK
    Posts : 18,310
    Windows 10

    Quote Originally Posted by ansuz View Post
    ,
    changed it to ie in the associate a file type or protocol with a specific program

    That did not solve the problem but it changed it, now IE opens and downloads something. Could you please check the protocol list for what you have there.
    does IE give the option to open or save the file or does it just download it?
      My ComputerSystem Spec

 
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