PC locked up, sound still plays in the background but needs hard reset

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  1. Posts : 143
    Windows7/10
       #1

    PC locked up, sound still plays in the background but needs hard reset


    Hi guys so my PC just locked up. Audio was still coming through my headphones but i had absolutely no control over anything, it was all frozen. I was playing Hearthstone while also watching a video on my 2nd monitor, which was on chrome with about 5-10 tabs open. Running Windows 1809 at the moment.
      My Computer

  2. eLPuSHeR's Avatar
    Posts : 2,469
    Windows 10 Home x64
       #2

    What are you CPU/GPU temperatures? Also, what PSU (Power Supply Unit) do you have?
      My Computer


  3. Posts : 143
    Windows7/10
    Thread Starter
       #3

    eLPuSHeR said:
    What are you CPU/GPU temperatures? Also, what PSU (Power Supply Unit) do you have?
    Well I believe the temperatures would have been normal, cant really see that when 2 screens are both full screen but considering the fans didnt spin to max i assume they werent that high (fans are still working from what i can see). My PSU is a RM 550x. Specs are Ryzen 3700x with a noctua U12s AM4, 32GB of G.Skill ram, GTX 1070, 2 HDDs and 1 NVME SSD along with an elgato HD 60 pro (this crash had happened once before without the capture card though.

    EDIT: According to HWmonitor while doing the same thing except running Destiny 2 temps for cpu are i think at most 67 degrees currently sitting at 50-60 while the GPU is at most 66 degrees while mostly sitting around 55.

    Isn't there somewhere where this error could be reported on a log?
      My Computer

  4. eLPuSHeR's Avatar
    Posts : 2,469
    Windows 10 Home x64
       #4

    Your temperatures seem to be okay. My GTX 1070 is at 37 degress (Celsius) right now. On idle.

    My CPUs cores (8 - i7-5960x) are about 30-40 degress Celsius right now. Only thing opened is Firefox.

    Check this PSU Power calculator to get a rough idea how beefy your PSU needs to be.
      My Computer


  5. Posts : 143
    Windows7/10
    Thread Starter
       #5

    eLPuSHeR said:
    Your temperatures seem to be okay. My GTX 1070 is at 37 degress (Celsius) right now. On idle.

    My CPUs cores (8 - i7-5960x) are about 30-40 degress Celsius right now. Only thing opened is Firefox.

    Check this PSU Power calculator to get a rough idea how beefy your PSU needs to be.
    Power calculator says it should be fine with 428W thats assuming default settings on all, overclocked ram and cpu normal boosting etc. That being said it needs to have specifics for m.2 and PCIe cards because i have an NVME m.2 slot card Samsung evo
      My Computer


  6. Posts : 143
    Windows7/10
    Thread Starter
       #6

    Bump no other answers?
      My Computer


  7. Posts : 143
    Windows7/10
    Thread Starter
       #7

    So i think i may have a lead on what causes the "hard lock" is there a way to tell apart from testing which app could be causing it? Like in event viewer or command line or something else like that?
      My Computer


  8. Posts : 738
    win10 home
       #8

    Check Reliability History and Device Manager for flags/information.
    Type ---dxdiag---in the Search box and check all pages.In the Display page,note the driver version details and download it,or a later version if available,from the maker's site only.
    If possible,use Display Driver Uninstaller [DDU],in Safe mode,to completely remove the Adapter driver,then install the new one.
      My Computer


  9. Posts : 143
    Windows7/10
    Thread Starter
       #9

    joeandmarg0 said:
    Check Reliability History and Device Manager for flags/information.
    Type ---dxdiag---in the Search box and check all pages.In the Display page,note the driver version details and download it,or a later version if available,from the maker's site only.
    If possible,use Display Driver Uninstaller [DDU],in Safe mode,to completely remove the Adapter driver,then install the new one.
    Did DDU the first time it happened which was last year, didnt solve it then dont see it solving it now. If i go to the day it happened all it reports is that windows was not properly shutdown. Nothing to suggest lockups or anything like that. The app im suspecting is a deck tracker for Hearthstone.
      My Computer


  10. Posts : 738
    win10 home
       #10

    If you suspect an app,have you tried the uninstall/reinstall routine.
    If that doesn't work,then uninstall and see if that has any effect.Whilst the app is uninstalled,run---sfc /scannow---and---dism /online /cleanup-image /restorehealth---on the off chance a file may be corrupt.
    There is a website which lists alternatives to many programmes---alternativeto.net---and might have a replacement for the suspect app
    Have you considered updating from 1809.
    Screen freezing is often caused by the Display Adapter not processing the signal within a specified time,default being 2 seconds.and is listed as Timeout Detection and Recovery,[TDR].
      My Computer


 
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