Problems since last couple of updates

  1. Posts : 3
    Version 10.0.18363 Build 18363

    Problems since last couple of updates

    Some time after the last Windows update (maybe 2) I have a few issues.
    1. I no longer can get icons in my pictures folder only the Microsoft Photo icon. I have tried all the suggested fixes, but nothing works.
    2. My earplug jack isn't working properly. I plug in my earbud style earphone but the laptop speakers are still engaed and no sound from the earphones. Again, I have tried all the suggested fixes - no luck.
    3. Home screen icons disappear randomly. I have to make a new shortcut.

    This laptop has ALWAYS had issues with freezing up randomly.

    Dell Inspiron 5570
    Windows 10 Home 10.0.18363 Build 18363
      My Computer

  2. Macboatmaster's Avatar
    Posts : 934
    10, 8.1 and 7 all Professional versions, and Linux Mint

    1. I think this will help you with the problem of only seeing the Microsoft photo icon ( blue mountain)
    Enable or Disable Thumbnail Previews in File Explorer in Windows 10
    I do not of course know if that is ONE of the fixes you have tried.

    2. Re the "laptop has always had freezing issues - please see this
    BSOD - Posting Instructions
    USE THE V2 LOG COLLECTOR please and see the upload the zip directly to your post

    When you have done that I will then peruse the logs to see if I can offer advice on the general issue of the freezing and address the earplug issue as well

    Please report the success or otherwise of the icon issue
      My Computer

  3. Posts : 3
    Version 10.0.18363 Build 18363
    Thread Starter

    Sorry for the delay. I will upload the zip file here. As for the thumbnails, your suggestion has been tried a couple times with no effect. Hope the upload works.
    Problems since last couple of updates Attached Files
      My Computer

  4. Macboatmaster's Avatar
    Posts : 934
    10, 8.1 and 7 all Professional versions, and Linux Mint

    1. Will look at the logs but it will not be until late tonight
    When you say the suggestion for the thumbnails instead of the icon has been tried, as you have home, you cannot use Group Policy, but have you tried option 3 please on the link and will you also please check option 2 to see what is set in visual effects

    2. Will post later but it is likely to be late tonight or even early hours - after midnight UK time - as you can see below I have done.

    3. There is only one crash dump on the 8 July 2019 so it is not worthwhile examining at this stage

    4. Have you at anytime noticed problems with the time and date shown on the windows desktop.

    5. You have some Epsom software installed
    Epson Customer Research Participation 1.83.0000 Seiko Epson Corporation 20191213
    EPSON WF-2630 Series Printer Uninstall SEIKO EPSON Corporation
    EPSON WorkForce 610 Series Printer Uninstall SEIKO EPSON Corporation
    EpsonNet Print SEIKO EPSON Corporation

    It appears to be causing problems
    You can always reinstall that if necessary, I suggest you uninstall from Settings - right of notifications area and then apps.

    6. There is a firmware update for that SKHynix SSD drive SC 311

    7. You will note that it solves problems with the drive not waking properly from sleep

    8. On the link you will see the advice regarding the importance of ensuring you are on mains power and also ensuring you have a system image preferably before updating the firmware. IF you have such then I recommend you proceed - if you DO NOT have an image, as a means of recovery, then although I recommend the update, I would leave it for the time being.

    9. Open a command prompt with admin rights please
    that is type cmd in search on taskbar
    when it appears above right click and click run as admin

    at the prompt type
    sfc /scannow
    PLEASE report results, I do not need the logs at this stage.

    10. If it reports errors could not be fixed.
    on the cmd prompt
    copy and paste

    DISM.exe /Online /Cleanup-image /Restorehealth

    You must be connected to the internet to run that cmd as it relies on windows update if necessary to repair system files.

    Again if you run that because of the sfc failure to repair, please just report the result.
    Last edited by Macboatmaster; 03 May 2020 at 22:11.
      My Computer

  5. Posts : 3
    Version 10.0.18363 Build 18363
    Thread Starter

    This is what scannow came up with:

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.


    - - - Updated - - -

    I may have solved the earphone issue. I went to settings, apps to uninstall the realtek driver instead of from the device manager. It seems to have worked for now. The icons matter is still present after following all your suggestions. Thanks for the input on the system freeze up, I will let you know in a few days if it freezes up again. It was a daily occurence.
      My Computer

  6. Macboatmaster's Avatar
    Posts : 934
    10, 8.1 and 7 all Professional versions, and Linux Mint

    I will examine the logs again and see if I can offer further advice on the icon issue.
    Well done regarding the earphone issue.
    As you say please let me know if it freezes.

    - - - Updated - - -

    You have
    Inkscape 0.92.4 Inkscape Project
    that is out of date
    I do not yet know if it is the problem
    I recommend you go here and install the latest version
    Inkscape 1.0 - Windows | Inkscape
    Note please as on the link
    Please note: Always remove/uninstall the previous version before updating!

    - - - Updated - - -

    Try this please, if you have not already done so

    type disk clean-up
    in search bar on taskbar
    It will appear above as soon as you get as far as Di - probably
    right click and click run as admin
    on the window that opens choose C drive on the drop arrow, if it is not already on such
    Click OK
    when it has finished searching and the selection appears, you may safely select all of the items
    However what you are really looking for, in this regard is the thumbnails
    Select that and others as you wish and click OK
    Wait for that to complete and the window disappear

    RESTART the computer and check when you open a jpeg etc image in the pictures folder, if it then displays, the correct thumbnail
    Last edited by Macboatmaster; 07 May 2020 at 11:19.
      My Computer


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