Can't Get Onto The Desktop (Windows 10/Acer Aspire 3)


  1. Posts : 80
    Windows 10
       #1

    Can't Get Onto The Desktop (Windows 10/Acer Aspire 3)


    I'm not a computer expert, but I can follow directions... BUT, I don't want to waste anyone's time. I don't have the money, don't have a debit/credit card, nothing. I'm stuck at home, with a laptop that just stopped working.

    Here's a screenshot. I've tried almost everything. Can anyone help? I would appreciate it.

    Can't Get Onto The Desktop (Windows 10/Acer Aspire 3)-not-working.png
      My Computer

  2. spunk's Avatar
    Posts : 3,577
    Windows 11 Pro 64 Bit 21H2
       #2

    Welcome to the Ten Forums, everyone on this site offers Free Tech Support nothing is for sale here.
    If Startup Repair didn't work then try the other Options, System Restore, Go back to Previous Version. If those fail try System Image Recovery and reset the computer to Factory Defaults. If that fails choose Command Prompt
    At command prompt (x: sources) type this exactly as written:
    bcdedit |find “osdevice” (Must inc and the |), the | before Find is the Upper case \ key) press enter. This will tell you what drive letter the OS is on.It may not be on the C: drive.
    Now use the returned as the drive letter for OS, for this example, assume C: or whatever drive letter is the os device.
    At the x sources type: chkdsk c: /r press enter, 5 stages of check disk will run. It will test the HDD for errors. it may take a while.
      My Computer


  3. Posts : 80
    Windows 10
    Thread Starter
       #3

    spunk said:
    Welcome to the Ten Forums, everyone on this site offers Free Tech Support nothing is for sale here.
    If Startup Repair didn't work then try the other Options, System Restore, Go back to Previous Version. If those fail try System Image Recovery and reset the computer to Factory Defaults. If that fails choose Command Prompt
    At command prompt (x: sources) type this exactly as written:
    bcdedit |find “osdevice” (Must inc and the |), the | before Find is the Upper case \ key) press enter. This will tell you what drive letter the OS is on.It may not be on the C: drive.
    Now use the returned as the drive letter for OS, for this example, assume C: or whatever drive letter is the os device.
    At the x sources type: chkdsk c: /r press enter, 5 stages of check disk will run. It will test the HDD for errors. it may take a while.
    Hello and thank you so much for helping me! Yes, I know this site is free. What I meant is for those who say "You need to buy this, or that".

    The one thing I didn't do was "System Image Recovery", but I got back "Windows cannot find a system image on this computer. ... Attach the backup hard disk or insert the final DVD from a backup set and click Retry. Alternatively, close the dialog for more options. (I don't even have a DVD/CD player). I do have the option (Re-image Your Computer).

    -Search for a system image on the network
    -Install a driver

    So I went to Command Prompt
    At command prompt, I did what you said, its not examining basic file system structure, but I want to point out that as the prompt beginning, it read

    X:\windows\system32>

    (I typed that out, because I don't know how long this will take -- I've done 14 hour scans a few days ago, so just wanted to post what is currently happening)...

    Thanks again!
      My Computer

  4. spunk's Avatar
    Posts : 3,577
    Windows 11 Pro 64 Bit 21H2
       #4

    X:\ is the temporary drive, you need to find the OS Drive
    At command prompt ([B]x: sources]type this exactly as written:
    bcdedit |find “osdevice”(Must inc and the, the | before Find is the Upper case \ key) press enter. This will tell you what drive letter the OS is on.It may not be on the C: drive
    If that is too complex, at X:\Sources type C: and press Enter. At the C:\> Prompt type DIR.if any folders are Windows, you are in the right drive. If not then type D: press Enter and then DIR. go thru all of the Drive letters till you find Windows.
    Then at that drive type chkdsk /R and press Enter
      My Computer

  5. FreeBooter's Avatar
    Posts : 4,433
    Windows 11 Pro 64-bit
       #5

    If you open the log file, you’ll be shown details of all the tests performed by Startup Repair, with any errors discovered detailed. We can use this information to help diagnose and get to the root cause of the problem.



    To open log file from the Windows Recovery Environment, click and open the Command Prompt. When the Command Prompt is open, type Notepad and press Enter key to open the Notepad application. The Startup Repair log file is located at:



    Code:
    C:\Windows\System32\Logfiles\Srt\SrtTrail.txt


    You will need to navigate to the drive on which you have Windows installed (usually the C: drive) to see the SrtTrail.txt log file.
      My Computer


  6. Posts : 80
    Windows 10
    Thread Starter
       #6

    spunk said:
    X:\ is the temporary drive, you need to find the OS Drive

    If that is too complex, at X:\Sources type C: and press Enter. At the C:\> Prompt type DIR.if any folders are Windows, you are in the right drive. If not then type D: press Enter and then DIR. go thru all of the Drive letters till you find Windows.
    Then at that drive type chkdsk /R and press Enter
    15 hours later

    Stage - 12%... Total -33%
      My Computer

  7. spunk's Avatar
    Posts : 3,577
    Windows 11 Pro 64 Bit 21H2
       #7

    This is an indication that you have many Bad Sectors. You can finish Check Disk if you like but the reality is your Drive needs to be replaced. Sooner rather then later.
      My Computer


  8. Posts : 80
    Windows 10
    Thread Starter
       #8

    spunk said:
    This is an indication that you have many Bad Sectors. You can finish Check Disk if you like but the reality is your Drive needs to be replaced. Sooner rather then later.
    It finished this morning. I wish I could remember the error it had (I've had the flu for weeks and not all there), but the commands to restart wouldn't work, so I just held down the POWER button to turn off, and it finally "worked".

    It's screwed up, but even with it working at 30% is better than nothing.

    "If it dies, it dies"... I'd smash it to pieces and insert it into the garbage (wouldn't want someone to access my files). But I would try to resuscitate it before doing that.
      My Computer

  9. spunk's Avatar
    Posts : 3,577
    Windows 11 Pro 64 Bit 21H2
       #9

    If it kinda works, backup all your files you can't live without and save them to an external drive. Once you get a new drive, you can drill a hole in HDD or smash it with a hammer to keep anyone from accessing any of your data.Then send it to an EWaste center not the garbage.
      My Computer


  10. Posts : 80
    Windows 10
    Thread Starter
       #10

    This is where I'm at now...

    Chkdsk on C:

    The answer is actually in part of the error message we see:

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Answer the question with a “Y” for yes, followed by Enter, and Chkdsk will run the next time you reboot Windows, before Windows itself begins to run. That’s the only time Chkdsk can have the exclusive access to the system disk it needs.



    Now it reads
    "This volume will be checked the next time the system restarts.
    C:\>


    I've tried to do restart command prompts, nothing works... Should I hold down the power button?

    - - - Updated - - -

    I thought it would be dangerous to just POWER DOWN, so in the command prompt, I entered in

    sfc /scannow

    "Windows Resource Protection could not perform the requested operation"

    now I'm back to

    C:\>

    I'll wait for a while in case someone knows what to do (or not to do).. Thanks for all those helping.
      My Computer


 

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