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Freezes and Black/Blue Screen - 1903 Build 18362.270
Hi, my computer will run normally for hours then randomly freeze and the screens will lose input signal and the HDD LED on my case will begin blinking. The computer does not recover, only a hard reboot brings it back. In Reliability Monitor I usually get a Hardware Error and always get a Windows Shut Down Unexpectedly Error.
It seems to happen regardless of workload (it happened once while clicking on a folder in Explorer for instance, and a couple times while watching a video file in MPC-HC), but it most commonly happens while using Blackmagic Davinci Resolve 16 for some reason, It always happens when I try and export a video file longer than a few minutes. I also use Unreal Engine 4 extensively and I've never had a crash with that.
I've run the DISM.exe scans and no modules came up problematic, and I'm running the latest GPU drivers from AMD (Radeon VII). I've monitored temps, and nothing was out of the ordinary (CPU, GPU, RAM all around 65c or less). I've tried switching the GPU to the secondary PCIe slots on my motherboard as well, crashes still occur. I've just switched power supplies, and that didn't make a difference either.
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Source
Windows
Summary
Hardware error
Date
4/6/2020 12:52 AM
Status
Not reported
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 1a1
Parameter 1: ffffab06d001d040
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_18362
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18362.2.0.0.256.48
Locale ID: 1033
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Source
Windows
Summary
Shut down unexpectedly
Date
4/6/2020 12:52 AM
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: 124
Parameter 1: 0
Parameter 2: ffffc50db65b7028
Parameter 3: b4002800
Parameter 4: c0135
OS version: 10_0_18362
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18362.2.0.0.256.48
Locale ID: 1033
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Source
Radeon Software: Host Application
Summary
Stopped working
Date
4/6/2020 12:53 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Radeonsoftware.exe
Application Version: 10.1.2.1788
Application Timestamp: 5e84e714
Fault Module Name: Radeonsoftware.exe
Fault Module Version: 10.1.2.1788
Fault Module Timestamp: 5e84e714
Exception Code: c0000005
Exception Offset: 0000000000412917
OS Version: 10.0.18362.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0f1e
Additional Information 2: 0f1e8efbe4eda39817605f485fdb728a
Additional Information 3: 0147
Additional Information 4: 01471c69d36a720421b75a9d3d32e796
Extra information about the problem
Bucket ID: 5460b71122c11640c6d6fcf17a572533 (1645780827920344371)
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System Info:
KenobeVII.nfo - Google Drive
Memory Dump File:
MEMORY.DMP.zip - Google Drive
System Logs:
SystemLogs_KenobeVII.evtx - Google Drive
HDTune:
Read Benchmark - https://i.imgur.com/xeYF0RH.png
Error Scan - https://i.imgur.com/EQwCumD.png
Health - https://i.imgur.com/SIGW5hQ.png
ChkDsk:
General - https://i.imgur.com/lEXxTtE.png
Details - https://i.imgur.com/o9gUcFo.png
SFC:
Results - https://i.imgur.com/oJEI4r2.png
CBS.log File - CBS.log - Google Drive
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Any insight would be greatly appreciated!
EDIT: In retrospect, I maybe should of posted this in the BSOD / Debugging forum, not general support...
Last edited by slavkosky; 07 Apr 2020 at 01:20. Reason: Added note at bottom of post
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