Freezes and Black/Blue Screen - 1903 Build 18362.270


  1. Posts : 4
    Windows 10 1903
       #1

    Freezes and Black/Blue Screen - 1903 Build 18362.270


    Hi, my computer will run normally for hours then randomly freeze and the screens will lose input signal and the HDD LED on my case will begin blinking. The computer does not recover, only a hard reboot brings it back. In Reliability Monitor I usually get a Hardware Error and always get a Windows Shut Down Unexpectedly Error.

    It seems to happen regardless of workload (it happened once while clicking on a folder in Explorer for instance, and a couple times while watching a video file in MPC-HC), but it most commonly happens while using Blackmagic Davinci Resolve 16 for some reason, It always happens when I try and export a video file longer than a few minutes. I also use Unreal Engine 4 extensively and I've never had a crash with that.

    I've run the DISM.exe scans and no modules came up problematic, and I'm running the latest GPU drivers from AMD (Radeon VII). I've monitored temps, and nothing was out of the ordinary (CPU, GPU, RAM all around 65c or less). I've tried switching the GPU to the secondary PCIe slots on my motherboard as well, crashes still occur. I've just switched power supplies, and that didn't make a difference either.

    ========================

    Source
    Windows

    Summary
    Hardware error

    Date
    ‎4/‎6/‎2020 12:52 AM

    Status
    Not reported

    Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent

    Code: 1a1
    Parameter 1: ffffab06d001d040
    Parameter 2: 0
    Parameter 3: 0
    Parameter 4: 0
    OS version: 10_0_18362
    Service Pack: 0_0
    Product: 256_1
    OS Version: 10.0.18362.2.0.0.256.48
    Locale ID: 1033

    ===================

    Source
    Windows

    Summary
    Shut down unexpectedly

    Date
    ‎4/‎6/‎2020 12:52 AM

    Status
    Not reported

    Problem signature
    Problem Event Name: BlueScreen
    Code: 124
    Parameter 1: 0
    Parameter 2: ffffc50db65b7028
    Parameter 3: b4002800
    Parameter 4: c0135
    OS version: 10_0_18362
    Service Pack: 0_0
    Product: 256_1
    OS Version: 10.0.18362.2.0.0.256.48
    Locale ID: 1033

    ================

    Source
    Radeon Software: Host Application

    Summary
    Stopped working

    Date
    ‎4/‎6/‎2020 12:53 AM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: Radeonsoftware.exe
    Application Version: 10.1.2.1788
    Application Timestamp: 5e84e714
    Fault Module Name: Radeonsoftware.exe
    Fault Module Version: 10.1.2.1788
    Fault Module Timestamp: 5e84e714
    Exception Code: c0000005
    Exception Offset: 0000000000412917
    OS Version: 10.0.18362.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 0f1e
    Additional Information 2: 0f1e8efbe4eda39817605f485fdb728a
    Additional Information 3: 0147
    Additional Information 4: 01471c69d36a720421b75a9d3d32e796

    Extra information about the problem
    Bucket ID: 5460b71122c11640c6d6fcf17a572533 (1645780827920344371)


    ================

    System Info:
    KenobeVII.nfo - Google Drive

    Memory Dump File:
    MEMORY.DMP.zip - Google Drive

    System Logs:
    SystemLogs_KenobeVII.evtx - Google Drive

    HDTune:
    Read Benchmark - https://i.imgur.com/xeYF0RH.png
    Error Scan - https://i.imgur.com/EQwCumD.png
    Health - https://i.imgur.com/SIGW5hQ.png

    ChkDsk:
    General - https://i.imgur.com/lEXxTtE.png
    Details - https://i.imgur.com/o9gUcFo.png

    SFC:
    Results - https://i.imgur.com/oJEI4r2.png
    CBS.log File - CBS.log - Google Drive

    ================

    Any insight would be greatly appreciated!


    EDIT: In retrospect, I maybe should of posted this in the BSOD / Debugging forum, not general support...
    Last edited by slavkosky; 07 Apr 2020 at 01:20. Reason: Added note at bottom of post
      My Computer


  2. Posts : 27,763
    Windows 10 Pro x64 Version 21H1
       #2

    Welcome to the TenForums @slavkosky

    Your sfc scan was unsuccessful.

    You may have to run sfc up to three times to repair issues.

    If after three runs if you still have errors you may have to use DISM or I usually recommend an inplace repair install.

    Run SFC Command in Windows 10

    Let's see what happens after three runs.

    Have you checked memory?

    MemTest86+ - Test RAM


    Ken
      My Computer


  3. Posts : 4
    Windows 10 1903
    Thread Starter
       #3

    Caledon Ken said:
    Welcome to the TenForums @slavkosky

    Your sfc scan was unsuccessful.

    You may have to run sfc up to three times to repair issues.

    If after three runs if you still have errors you may have to use DISM or I usually recommend an inplace repair install.

    Run SFC Command in Windows 10

    Let's see what happens after three runs.

    Have you checked memory?

    MemTest86+ - Test RAM


    Ken
    Hi Ken! Glad to be here! I'll try running SFC three times this time and report back. I ran RAM Test to 200% coverage yesterday, no errors, but I'll try Memtest86+. You recommend Memtest86+ over Memtest86? I have a 12c/24t CPU and 64GB of RAM.

    - - - Updated - - -

    After the first test, It claims to not have found any integrity violations...
      My Computer


  4. Posts : 1,604
    Win 10 home 20H2 19042.1110
       #4
      My Computers


  5. Posts : 27,763
    Windows 10 Pro x64 Version 21H1
       #5

    Pretty sure either memtest will be okay.

    You will need to clear that SFC identified error.
      My Computer


  6. Posts : 4
    Windows 10 1903
    Thread Starter
       #6

    Problem May Have Been Solved!


    I used DDU to uninstall the AMD Catalyst driver and decided to take a chance and install AMD's latest "Pro/Enterprise" GPU driver (which is from late last year) instead of the cutting-edge Consumer Graphics driver (since the Radeon VII is based on an Instinct workstation card) and so far I've gone 24+ hours without incident. Will report back if anything bad happens.
      My Computer



  7. Posts : 7,196
    Windows 10 Pro 64 bit
       #7

    What's happening to your CPU and motherboard temperatures since a high temperature can cause a forced shutdown?
      My Computers


  8. Posts : 4
    Windows 10 1903
    Thread Starter
       #8

    All temps were fine according to HWMonitor I think it may have actually just been a GPU driver issue
      My Computer


  9. Posts : 27,763
    Windows 10 Pro x64 Version 21H1
       #9

    Did you ever resolve the SFC error (s) ?
      My Computer


 

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