Windows Hanging/Crashing When Saving Files

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  1. Posts : 76
    Windows 10
       #1

    Windows Hanging/Crashing When Saving Files


    I am having regular Hangs / Crashes when trying to save files. It can happen with any programme. It often happens when I try to save a picture using Chrome. It also sometimes happens with office saving word files or with Photoshop elements saving PSD files or with the snipping tool saving a screen capture. In fact it can happen with any programme on my system when trying to save or save-as which leads me to the conclusion its a Win 10 problem. Typically a crippled save window pops up and just hangs and the save button on the bottom right is missing. It's not possible to write any file name. I can close the crippled window after clicking the "X" a few times and I have the option of reporting to Microsoft. So I don't need to use the task manager.

    Has anyone experiences a similar problem and found a fix? Your advice would be appreciated.

    Kind regards
    Chris
      My Computer

  2. Caledon Ken's Avatar
    Posts : 24,161
    Windows 10 Pro x64 Version 2004
       #2

    Have you scan c:

    chkdsk c: /scan

    Might also look at SMART data.

    CrystalDiskInfo – Crystal Dew World

    Once installed click on "Function" tab > Advance Feature > Raw Values > 10[Dec]

    This presents error values in decimal amounts.

    What is the overall health status of boot disk? Are any of the categories showing a warning? Are you getting seek, write or read errors?


    Ken
      My Computer


  3. Posts : 76
    Windows 10
    Thread Starter
       #3

    Thanks for your reply. I will check and report back.

    Kind regards
    Chris

    - - - Updated - - -

    Windows checked the C drive and found no errors. I ran the manufacturers Disk utility and it showed excellent health (Screenshots attached).I have no problem copying and pasting files. I ran scannow and it found no errors. My gut feeling is that this is a Win 10 explorer issue.

    According to the last post on this page it may be related to the Explorer "Save" to dialog and the "search" scan it does.
    Chrome started freezing when saving images. I already tried clearing cache and disabling extensions. - Google Chrome Community


    Kind regards
    Chris

    Windows Hanging/Crashing When Saving Files-1-heatth.jpgWindows Hanging/Crashing When Saving Files-2-wear-out-count.jpgWindows Hanging/Crashing When Saving Files-3-diagnostic-scan.jpgWindows Hanging/Crashing When Saving Files-4-smart.jpg
    Last edited by Chris Nicola; 29 Mar 2020 at 10:56.
      My Computer

  4. Caledon Ken's Avatar
    Posts : 24,161
    Windows 10 Pro x64 Version 2004
       #4

    Okay.

    Are you using Windows Defender Controlled Access?

    Enable or Disable Controlled Folder Access in Windows 10
      My Computer


  5. Posts : 76
    Windows 10
    Thread Starter
       #5

    Thanks Ken. I checked and controlled folder access is turned off.

    Kind regards
    Chris
      My Computer

  6. Caledon Ken's Avatar
    Posts : 24,161
    Windows 10 Pro x64 Version 2004
       #6

    Have you tried an inplace repair? This tutorial assumes you are using latest version of Windows 10, 1909.

    If you are not using 1909 you have to find bootable media from the version you are running to do the inplace repair.

    If you used new media, say 1909, on a 1903 version it does an upgrade, something you may not want.

    I recommend backing up personal data. The process is non destructive, that said stuff happens.


    Repair Install Windows 10 with an In-place Upgrade
      My Computer


  7. Posts : 356
    Windows 10
       #7

    How much free space in the SSD?
      My Computer


  8. Posts : 76
    Windows 10
    Thread Starter
       #8

    Ken, yes, that is an option to do a repair install. Its fairly quick and easy. I will see if I can try that in the next few days. However, doing a web search I do note that others have this issue so I am wondering if its a bug rather than a corrupt installation.

    Anibor, thanks for your reply. My C drive is about 2/3 full with about 153 Gbt Free space.

    Kind regards
    Chris

    Windows Hanging/Crashing When Saving Files-c-drive.jpg
      My Computer

  9. Caledon Ken's Avatar
    Posts : 24,161
    Windows 10 Pro x64 Version 2004
       #9

    Yes I saw others couldn't save from Google but you said yours was also happening in Word.

    I must go back and search that as well.
      My Computer


  10. Posts : 76
    Windows 10
    Thread Starter
       #10

    Ken, for a long time it was only happening with Chrome and very occasionally with Word. Now it can happen randomly with any programme that calls for Explorer to save or save as. Typically, after closing the crippled save window with the missing save button (and the option report to Microsoft) the next time it will save alright. With regular windows updates its hard to tell if there is a Windows bug or it's caused by corrupt Windows files.

    Anyway, I have just finished my Windows repair install and will see what happens now.
    microsoft.com/en-us/software-download/windows10


    Kind regards
    Chris
      My Computer


 
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