Credit Card Problem

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  1. Posts : 620
    Windows 10 Pro (20H2)
       #1

    Credit Card Problem


    (Given that I have no idea what the problem is, I have an equal lack of idea as to which forum this belongs in; thus, it is here, and open to being moved.)

    Briefly, I received a replacement credit card last Tuesday. Getting it authorized was very difficult due to the issuer's system having a problem. With the help of a second-level technician, I was finally able to log on to the credit card site. That, however, is of no use, as I never get to the account data, just to a brief text message, "The site you are trying to access is currently unavailable."

    I have made two subsequent calls; the one this morning got me a 2-nd level tech, who tried to fix the situation, and ended up suggesting I ask my ISP if they have any idea.

    When I log on, there is a message in the tab about what is happening, but it is visible for such a short time that I can only read the first few letters. I surmise that if I could capture that information and supply it to tech support, that might assist, but I have no idea as to how to do that. Suggestions?

    Furthermore, I have no idea as to what to ask the ISP, so suggestions about that are also solicited.
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  2. EdTittel's Avatar
    Posts : 4,106
    Windows 10
       #2

    Cisco/Webex has a nice tutorial on using Fiddler to Capture Web Traffic. If you follow its instructions it will capture, and hold onto, the brief interchange that you cannot currently see. This will be helpful in figuring out what's going on, and in talking to your ISP or the card issuer to try to figure out what issues might be in play. Good luck!
    HTH,
    --Ed--
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  3. Wannagofast's Avatar
    Posts : 333
    Windows 10 Pro 64 bit
       #3

    Maybe I'm just old school, but aren't most credit/debit cards able to be activated by phone?
    I have never been issued a card that I had to go on a pc and log into a website to do this.

    peace
    wanna
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  4. Posts : 620
    Windows 10 Pro (20H2)
    Thread Starter
       #4

    EdTittel said:
    Cisco/Webex has a nice tutorial on using Fiddler to Capture Web Traffic. If you follow its instructions it will capture, and hold onto, the brief interchange that you cannot currently see. This will be helpful in figuring out what's going on, and in talking to your ISP or the card issuer to try to figure out what issues might be in play. Good luck!
    HTH,
    --Ed--
    Gee, what took you so long to reply?

    Thanks, I have bookmarked it so that I don't lose the site.

    - - - Updated - - -

    Wannagofast said:
    Maybe I'm just old school, but aren't most credit/debit cards able to be activated by phone?
    I have never been issued a card that I had to go on a pc and log into a website to do this.

    peace
    wanna
    That is irrelevant. It is usually easy to go to the web site, enable the new card and log on immediately. Not this time, and in fact I did use the phone, only to find out that, while the card was apparently now activated, I stilll could not log on to my account due to the issuer's site problem.
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  5. SoFine409's Avatar
    Posts : 1,287
    Win10 Pro
       #5

    Not Myself said:
    (Given that I have no idea what the problem is, I have an equal lack of idea as to which forum this belongs in; thus, it is here, and open to being moved.)

    Briefly, I received a replacement credit card last Tuesday. Getting it authorized was very difficult due to the issuer's system having a problem. With the help of a second-level technician, I was finally able to log on to the credit card site. That, however, is of no use, as I never get to the account data, just to a brief text message, "The site you are trying to access is currently unavailable."

    I have made two subsequent calls; the one this morning got me a 2-nd level tech, who tried to fix the situation, and ended up suggesting I ask my ISP if they have any idea.

    When I log on, there is a message in the tab about what is happening, but it is visible for such a short time that I can only read the first few letters. I surmise that if I could capture that information and supply it to tech support, that might assist, but I have no idea as to how to do that. Suggestions?

    Furthermore, I have no idea as to what to ask the ISP, so suggestions about that are also solicited.
    Did you try a different browser? I do most of my online transactions with Chrome but occasionally it won't connect to a website. When I try again with Firefox it connects. Its always good to have several web browsers available just for this kind of a situation.
      My Computers


  6. Posts : 620
    Windows 10 Pro (20H2)
    Thread Starter
       #6

    SoFine409 said:
    Did you try a different browser? I do most of my online transactions with Chrome but occasionally it won't connect to a website. When I try again with Firefox it connects. Its always good to have several web browsers available just for this kind of a situation.
    I forgot to mention that, for which the answer is that the problem is found with MS Edge, Google Chrome, and Firefox.
      My Computer

  7. sygnus21's Avatar
    Posts : 5,359
    Win 10 Pro (x64) 20H2 (19042.928)
       #7

    Wannagofast said:
    Maybe I'm just old school, but aren't most credit/debit cards able to be activated by phone?
    I have never been issued a card that I had to go on a pc and log into a website to do this.

    peace
    wanna
    You are old school as you can just as easily activate a credit card online. Of course they'll be security measures in place to make sure you are you


    And no, you don't "have to go online" to activate.
      My Computers

  8. Caledon Ken's Avatar
    Posts : 24,201
    Windows 10 Pro x64 Version 2004
       #8

    Have you got a smart phone, can you video the sign on. Then you can stop frame at message.


    I would also delete all browsing data and try again. I would also disable all extensions.


    What AV's are you running and or privacy tools.
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  9. TairikuOkami's Avatar
    Posts : 4,667
    Windows Home Dev 21xxx x64
       #9

    Not Myself said:
    I forgot to mention that, for which the answer is that the problem is found with MS Edge, Google Chrome, and Firefox.
    Have you tried TOR? It creates its own network to connect online. It is good for troubleshooting.
      My Computer


  10. Posts : 620
    Windows 10 Pro (20H2)
    Thread Starter
       #10

    Caledon Ken said:
    Have you got a smart phone, can you video the sign on. Then you can stop frame at message.


    I would also delete all browsing data and try again. I would also disable all extensions.


    What AV's are you running and or privacy tools.
    Smart Phone I have, knowledge about how to video the log on have I not. For that matter, I just remembered that Snagit does videos, which I've only used once before just a moment ago. The frightening part of doing that is that it worked. Whether it will help the credit company will of course need to be determined,, but at least now I can tell them what the briefly-visible text in the long-on tab is.

    As for deleting, etc., given that the process does not work in three browsers indicates to me that this won't help--but of course it likely would not hurt.

    - - - Updated - - -

    TairikuOkami said:
    Have you tried TOR? It creates its own network to connect online. It is good for troubleshooting.
    No, and I really don't want to do that, but will if nothing else helps.
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