First blue logo stuck on screen for 30 mins

Hi,

I haven't used this box for a few months and turned it on to find that the first blue Win 10 logo comes on but stops there.
Not sure what version except Pro.

Been 30 minutes now.

What should I do please?

Thanks

- - - Updated - - -

Started it again and it has come on however the email address at the login is no more and I have forgotten the password. I have selected 'Forget Password' and it is on 'Just a Moment' round and round.
5 Mins now. Do I just wait?

Now finally came to another Log in screen with another old graphic.

Can't seem to get anywhere as I don't know the password and the email address is long gone.

I have other Ten boxes (1909) but not sure how I can change the password on that box from another.

--------------------
I have gone into my MS account but that box is not on it. -- Help!
--------------------
Went thru every pwd I could and finally got it. Only thin is the right click start menu is black with no text links.
Clicked on 4 tabs down from top for System and it is 1903.

Hopefully will be okay now...

ozstar said:

Hi,

I haven't used this box for a few months and turned it on to find that the first blue Win 10 logo comes on but stops there.
Not sure what version except Pro.

Been 30 minutes now.

What should I do please?

Thanks

- - - Updated - - -

Started it again and it has come on however the email address at the login is no more and I have forgotten the password. I have selected 'Forget Password' and it is on 'Just a Moment' round and round.
5 Mins now. Do I just wait?

Now finally came to another Log in screen with another old graphic.

Can't seem to get anywhere as I don't know the password and the email address is long gone.

I have other Ten boxes (1909) but not sure how I can change the password on that box from another.

--------------------

I have gone into my MS account but that box is not on it. -- Help!

Well then you are hooped. I know hacks and backdoor's but I wont post them here... Sorry... Maybe someone here has another option.

- - - Updated - - -

ozstar said:

Went thru every pwd I could and finally got it. Only thin is the right click start menu is black with no text links. Clicked on 4 tabs down from top for System and it is 1903 Hopefully will be okay now...

So your in? Can you navigate the system?

If you have data you need off it then removing it from the computer
and hooking it up ( enclosure or Dock) to a usb port is a good option.

If nothing important on it then I would go with a clean install.

thomaseg1 said:

If you have data you need off it then removing it from the computer
and hooking it up ( enclosure or Dock) to a usb port is a good option.

If nothing important on it then I would go with a clean install.

How to do a Clean Install of Windows 10 the Easy Way