Windows 10: scan to folder

  1.    11 Aug 2015 #1

    scan to folder


    Please help me how to scan to folder using Ricoh MP 161. I had no issues until I upgraded from 7 to 10
      My ComputerSystem Spec


  2. Posts : 3,897
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       11 Aug 2015 #2

    Senganga said: View Post
    Please help me how to scan to folder using Ricoh MP 161. I had no issues until I upgraded from 7 to 10
    That's a rather generic description, not much information given such as what error messages do you see, did you check with Ricoh for updated software for the device, etc.
      My ComputerSystem Spec

  3.    11 Aug 2015 #3

    The error I,m getting is Connection has failed, Check settings. I have checked the settings and everything looks ok to me.
      My ComputerSystem Spec

  4.    11 Aug 2015 #4

    Check if there's an updated driver, determine if the printer is compatible with WIn10
      My ComputerSystem Spec


  5. Posts : 7
    Windows 7 Home x64 (ex-Win10)
       11 Aug 2015 #5

    My comments apply to the Ricoh W2400/W3600...

    A local business went from WinXP to Win8 and had the same problem with the same error message. Comments from other users indicate that Win8 uses a new version of SMB (3.0) that the Ricoh does not understand. Presumably Win10 uses the same version.

    Ricoh tech support confirmed the issue and advised there was a firmware upgrade that would resolve the problem. The machine owner did not want to go that route so I set up an FTP Server on the PC and configured the scanner accordingly. Fortunately the change was transparent to the end-users.

    So, I would check with Ricoh about a firmware upgrade for your scanner.

    Kevin
      My ComputerSystem Spec


 

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