Computer hangs up/freezes when running certain apps


  1. Posts : 2
    Windows 10
       #1

    Computer hangs up/freezes when running certain apps


    Hello

    A few weeks ago my computer started completely freezing. When those freezes occur the computer is totally unresponsive and requires a reboot, however they only happen when running certain programs.

    Windows Version number : 1903
    When does it happen?
    • Playing youtube videos (takes a few minutes to freeze on average)
    • Starting certain games (freezes on startup)
    • Answering discord calls

    And i discover new sources all the time so i doubt this is a complete list.

    What did i try so far?
    • Updating the drivers (didn't try to update the BIOS yet but reset it to default)
    • Sfc / chkdsk
    • OCCT (both CPU and GPU test, neither overheated/froze the computer)
    • memtest x86 (4 passes 6 hours, no errors)
    • Swapping GPU (RX-480)


    By this point i was a bit lost so i tried using windows event viewer to no avail.

    As a last attempt i tried to install windows on a new harddrive but the computer froze during installation.

    I'm completely lost and don't know whether my hardware is failing or if it's some kind of software issue.
      My Computer


  2. Posts : 723
    win10 home
       #2

    Check Reliability History for entries after each event to see if there is a common thread.If so,then look in View tech details to find the fault,normally given in the first two lines.
    In the search box,type in---dxdiag--- and check the Display page for any information and also note down the driver version,given on the right.
    Download that driver version,or a later one if available,from the maker's site only.Then use Display Driver Uninstaller,[DDU] in safe mode to uninstall the driver,then reinstall.
    Screen freezing is often caused by the display adapter,which may,or may not,show as a yellow flag in device manager.
    If that is unsuccessful,then run---sfc /scannow---three times,followed by---dism /online /cleanup-image /restorehealth---
    If that doesn't work either,then uninstall all the affected programmes and reinstall one at a time,making sure there isn't any problem,before installing the next.
    Apart from a clean install,no further suggestions.
      My Computer


  3. Posts : 164
    Windows 10 Pro 64-bit
       #3

    Are you using Firefox/Waterfox web browser?

    I had this problem with Waterfox Youtube would freeze for a few seconds during loading and on Facebook when scrolling down the news feed the scroll would freeze at times and then go back to normal.

    I found out what the problem was. Latest update had removed Enable multi-process Waterfox checkbox as it was greyed out. I had to go to about:config and enable multi process and then click on the checkbox to re-enable it and after that the freezing stopped.

    Now maybe your problem is different. Actually, if your computer is freezing during computer install then you probably have hardware fault of some sort and not operating system related. Maybe you have overheating issue due to dust?
      My Computer


  4. Posts : 2
    Windows 10
    Thread Starter
       #4

    Thanks for the replies!

    I can't really find anything in the reliability history beside the unexpected shutdown after the freezes occur.
    Updating/Uninstalling the driver didn't work even though i did notice that it took slightly longer for it to freeze when i uninstalled it and didn't update it (I did afterward).
    sfc /scannow didn't bring up anything but when i tried to run dism i got this error:0x800f081f which is visibly linked to .NET Framework 3.5

    The freezes occur not matter the browser, i tried using edge and it still happened on youtube.
    I'm a bit stuck since i can't do a clean install and there doesn't seem to be any overheating.
      My Computer


 

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