Not able to save screenshots

Page 3 of 4 FirstFirst 1234 LastLast
  1. Bree's Avatar
    Posts : 18,642
    10 Home x64 (20H2) (10 Pro on 2nd pc)
       #21

    Try3 said:
    I have just checked two user accounts on each of three computers and they all show that Registry entry.
    I also recall once setting up a new Windows 10 installation during which I deliberately looked at the User shell folders entries then used Screenshots for the first time and then looked again to witness that entry appearing in the Registry.
    So I have no idea what is going on.
    Are yours Local accounts or MS accounts? Have you ever changed any of the default user locations? None of my machine have that registry entry (or will create one when taking a screenshot) but all of them save to the Pictures\Screenshots folder. I've now checked back as far as v1511 on my System Two test machine. All my machines use Local accounts. Or it could just be that I've never changed any of the default location for my user files.

    Maybe that registry entry is only used if the account is an MS account, or if user folders are changed from their default?. This thread suggests that deleting that registry entry will restore normal operation.

    ... delete the value named: {B7BEDE81-DF94-4682-A7D8-57A52620B86F}

    The next screenshot taken should recreate the default folder in Pictures.
    https://answers.microsoft.com/en-us/...0-428b9a30d21d

    @NickosD could try deleting that value from the registry, restarting, then taking a WinKey+PrtScn screenshot. Export the key first, just in case.
      My Computers

  2. Try3's Avatar
    Posts : 7,425
    Windows 10 Home x64 Version 20H2 Build 19042.868
       #22

    Bree - I was wondering about the possible relevance of relocation but the OP's Registry Key includes what looks like a default location for that value. I use local accounts so I know it's not that.

    Nickos - As long as you export the Registry key in .reg format first {right-click on the whole Key, Export}, I agree that it is worth deleting the entry we've been discussing to see what happens.

    Denis
      My Computer

  3. Try3's Avatar
    Posts : 7,425
    Windows 10 Home x64 Version 20H2 Build 19042.868
       #23

    Bree - I have just checked a long-standing user account that has never had any of its user folders relocated and, like yours, it has no {B7BEDE81-DF94-4682-A7D8-57A52620B86F} entry. I am amazed.

    Nickos - This reinforces the strength of Bree's suggestion about deleting that entry [after Exporting the Key as a backup]. Do you know why that entry was there? Did it appear when you started removing references to OneDrive?

    Denis
      My Computer


  4. Posts : 20
    Windows 10
    Thread Starter
       #24

    Deleting the key did nothing. I still get the animation of taking the screenshot, but the registry key itself wont regenerate.

    Cant access safe mode, it's broken at the current insider build.

    I already did a repair of the installation, and after that I did a complete format. It might be a bug from the windows version. (But i had it before joining insiders too. Dunno)

    Anyway, I am using greenshot for now.
      My Computer

  5. The Pool Man's Avatar
    Posts : 786
    10
       #25

    NickosD said:
    Anyway, I am using greenshot for now.
    Happy to hear that works. I presume you have it set to turn itself on at boot?
      My Computer

  6. Try3's Avatar
    Posts : 7,425
    Windows 10 Home x64 Version 20H2 Build 19042.868
       #26

    NickosD said:
    ... I still get the animation of taking the screenshot ...
    But the png file is not created in C:\Users\%UserName%\Pictures\Screenshots?

    Denis
      My Computer


  7. Posts : 20
    Windows 10
    Thread Starter
       #27

    The Pool Man said:
    Happy to hear that works. I presume you have it set to turn itself on at boot?
    yeap

    Try3 said:
    But the png file is not created in C:\Users\%UserName%\Pictures\Screenshots?

    Denis
    no. nothing is created
      My Computer

  8. Bree's Avatar
    Posts : 18,642
    10 Home x64 (20H2) (10 Pro on 2nd pc)
       #28

    NickosD said:
    no. nothing is created

    Have you restarted? Or at least signed out and back in? That is required for the registry changes to take effect.
    Have you tried deleting the Screenshots folder? If deleted, does Winkey+PrtScn recreate it?
      My Computers

  9. Try3's Avatar
    Posts : 7,425
    Windows 10 Home x64 Version 20H2 Build 19042.868
       #29

    Nickos,

    Have you just clean reinstalled Windows 10? Not able to boot into Safe mode - it reboots when selecting the option

    Have you ever had any reason to think there is anything wrong with your graphics driver?
    Is it the latest available driver from the graphics card OEM and is it Windows 10 compatible for the current Windows 10 version?
    Have you also done any available bios updates?

    If you have not just done a clean install then, even if the graphics driver seems fine, reinstalling it will remove any concern that it is not operating correctly.

    When did your screenshots problem start? After updating to a particular Windows version? After updating the graphics driver?

    Denis
    Last edited by Try3; 29 Mar 2020 at 08:55.
      My Computer


  10. Posts : 20
    Windows 10
    Thread Starter
       #30

    Again,

    I did a complete format already. Dont know why I just cant take screenshots with win + prnt but for know i use greenshot which does the same thing.

    I did a restart after deleting reg key. It's strange behavior and for now I'll just wait for the next version of fast ring.

    At the above safe boot issue I thought that I was just having an issue that's why I did a format on Friday.
      My Computer


 
Page 3 of 4 FirstFirst 1234 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 09:04.
Find Us




Windows 10 Forums