How do I wipe the drive on a Windows 10 Surface Pro 4 computer?

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  1. Nisko's Avatar
    Posts : 934
    Windows 10 Pro
       #1

    How do I wipe the drive on a Windows 10 Surface Pro 4 computer?


    Wish I had more detail on this computer - but I don't. It belongs to my daughter-in-law who's a doctor. Tried a factory reset - but message says it can't be reset. DIL called me and has to send her Surface Pro 4 back to Microsoft for an exchange - but must wipe all data on it first. If you need more info, I will call my DIL and she can give it to me. Apparently, the problem is in hardware. Thank you!!!
      My Computer


  2. Posts : 38,419
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Create a bootable Windows 10 iso:

    https://www.microsoft.com/en-us/soft...load/windows10
    Download Windows 10 ISO File
    Create Bootable USB Flash Drive to Install Windows 10


    1) Boot to the iso
    2) repair
    3) troubleshoot
    4) command prompt
    5) type these commands to identify the Windows drive letter in Windows RE
    diskpart
    lis dis
    lis vol
    sel dis 0
    det dis
    lis par
    clean all

    (choose the applicable disk.....typically disk 0)
    https://docs.microsoft.com/en-us/win...commands/clean

    This can be ran overnight.

    The next day you can install Windows 10 to overwrite a portion of the drive.


    Reset Windows 10


    For Microsoft Surface troubleshooting these are some Microsoft links:

    https://support.microsoft.com/en-us/help/4036297
    https://support.microsoft.com/en-us/help/4036280
    https://support.microsoft.com/en-us/help/4023537
    https://support.microsoft.com/en-us/help/4023527
    https://support.microsoft.com/en-us/...rface-pro-help
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  3. Nisko's Avatar
    Posts : 934
    Windows 10 Pro
    Thread Starter
       #3

    Does this wipe the drive so that nothing can ever be retrieved from it? You mentioned overwriting the drive with a new installation of Windows 10. Also, there is a hardware issue with this computer - thus it has to be sent back to Microsoft for an exchange. Thank you.......
      My Computer


  4. Posts : 38,419
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Forensics can find files despite the clean.

    The more the overwrites the harder it is to recover data.

    The best method to protect data is to destroy the drive.
    Since this cannot be done during a RMA the next best options are reset remove files or clean all




    https://www.us-cert.gov/sites/defaul...icesSafely.pdf
    Everything You Need to Know About DoD 5220.22-M Wiping Standard
    Data erasure - Wikipedia
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  5. Nisko's Avatar
    Posts : 934
    Windows 10 Pro
    Thread Starter
       #5

    Thank you! I thought there were programs (like BleachBit - which I have never used) that would overwrite a drive so many times that it would be impossible to retrieve data. Does the command prompt 'clean' do this? Since the computer has to be sent back to Microsoft for exchange, the internal drive must be included - thus precluding destroying it.
      My Computer


  6. Posts : 38,419
    windows 10 professional version 1607 build 14393.969 64 bit
       #6
      My Computer

  7. Nisko's Avatar
    Posts : 934
    Windows 10 Pro
    Thread Starter
       #7

    OK - thanks again. Now, how do I get a command prompt at boot (since I want to erase the operating system drive)?
      My Computer


  8. Posts : 38,419
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    You can use the bootable windows 10 iso or follow the tutorial.
      My Computer

  9. Nisko's Avatar
    Posts : 934
    Windows 10 Pro
    Thread Starter
       #9

    I might need some help here. Also, what tutorial are you referring to?
      My Computer


  10. Posts : 38,419
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    See post #6.
      My Computer


 
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