Laptop blue screened, then restarted and now it wont log in


  1. Posts : 4
    Windows 10
       #1

    Laptop blue screened, then restarted and now it wont log in


    While i was on my laptop, a blue screen poped up and restarted my laptop before i could do anything. Now when i start it it goes to the log in page and shows a gray background instead of my wallpaper, wont log in (stuck on welcome), wont go into safe mode (crashes when i press shift and restart), and if i magically manage to go into the menu for safe mode it shows me an error with the code 80070013. After a few tries i managed to log in, after waiting for 5 mins, but it just showed an empty desktop. My live wallpaper program automatically started, and worked for some reason, but i couldnt do anything. Task manager wouldnt start, file explorer stuck on loading when opening the windows folder (can access it from the live wallpaper program), windows key did nothing, right clicking nothing etc. I have no idea what to do
      My Computer


  2. Posts : 38,421
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Please perform the following steps:

    1) Find 3 flash drives that you can format (> or = 8 GB)

    2) Make tools that can be used to recover important files, test the drives, and troubleshoot

    3) On a working computer create:

    a) a new bootable windows 10 iso 1909:
    https://www.microsoft.com/en-us/soft...load/windows10
    Download Windows 10 ISO File
    Download Windows 10 ISO File
    Create Bootable USB Flash Drive to Install Windows 10
    Create Bootable USB Flash Drive to Install Windows 10


    b) bootable Ubuntu flash drive:
    Create a bootable USB stick on Windows | Ubuntu tutorials
    Create a bootable USB stick on Windows | Ubuntu

    c) Kyhi boot rescue flash drive:
    Toolkit Item: Kyhi’s Rescue Disk – Win10.Guru
    Toolkit Item: Kyhi’s Rescue Disk – Win10.Guru

    4) Indicate whether you want to:
    a) continue troubleshooting
    b) perform a reset save files equivalent (reinstall drivers and applications)
    c) perform a clean install (reinstall drivers and applications, restore backed up files)
      My Computer

  3. Jacee's Avatar
    Posts : 1,591
    Win 10 home 20H2 19042.928
       #3

    This error code is caused by a driver. You don't have your Windows 10 version included in your *My Computer ...please let us know what your specs are so we can help you.
      My Computers


  4. Posts : 4
    Windows 10
    Thread Starter
       #4

    Specs are:
    I7 8750h
    Gtx 1050ti
    16gb ram
    Windows loaded on ssd

    Unfortunately i dont have any other computer available to use at the moment

    - - - Updated - - -

    Update: after trying everything i can think of and everything i found online the only option is to reinstall windows as zbook said.
      My Computer


  5. Posts : 38,421
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    A reset save files may be able to be performed without the above flash drives:

    Reset Windows 10

    With a bootable windows 10 iso you can perform a custom install or a clean install:
    Custom Install Windows 10
    Clean Install Windows 10
      My Computer


  6. Posts : 4
    Windows 10
    Thread Starter
       #6

    Unfortunately nothing can be performed on my laptop and the few things i can do throw an error, so resetting the save files isn't an option (cant even go into the menu for it).
    If i do a custom install of windows will my files be saved? I dont have anything important but there are a lot of programs installed on my ssd and i would like to avoid spending a full day (possibly more) on downloading.
      My Computer


  7. Posts : 38,421
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    Please display the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


    In order to perform a custom install you will need a Windows 10 iso.

    A successful custom install will create a Windows.old folder.
    The Users folders within the Windows.old can then be restored by copy and paste.

    See if you can find a friend, neighbor, relative or local computer store to create the flash drive tools.
      My Computer


  8. Posts : 4
    Windows 10
    Thread Starter
       #8

    Okay thank you. I have the iso file on my phone and I'm going to my friends apartment tomorrow to do the installations
      My Computer

  9. Jacee's Avatar
    Posts : 1,591
    Win 10 home 20H2 19042.928
       #9

    Custom install: Custom Install Windows 10
      My Computers


  10. Posts : 38,421
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    With the Windows.old you will have performed a reset save files equivalent.
    (drivers and applications need to be reinstalled after restoring Windows.old.)
      My Computer


 

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