MS Surface 6 not even starting...black screen


  1. Posts : 255
    windows 10 64-bit
       #1

    MS Surface 6 not even starting...black screen


    [COLOR=#000000 !important][/COLOR]Windows 10, I think version 1903.
    Pressing the start button does not start the Surface...nothing happens (it is fully charged.) I believe that this may be due to the computer being stopped while installing the latest update. I didn't knowingly stop it. OR, somehow a faulty download/install process may be the culprit. The computer was installing the latest version of free Ccleaner over a previously install version. The install appeared to be stuck as it's green install line indicator kept on repeating itself and I couldn't kill the process with Process Explorer, so I think I pressed the computer's shut down button. On press the power button after shutting down, I did get the Window's window icon, and then the screen went blank and stayed blank no matter what I tried. Is there any hope?
      My Computer


  2. Posts : 38,381
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    What is/are the status of important files?
    a) backed up files
    b) backed up images
    c) no backup
    d) no important files

    If you can remove the battery and power cord hold down the power button for 30 seconds to discharge capacitors.
    The reinsert the battery and power cord and power on > report what is heard and seen into the thread.

    Find 2 or 3 flash drives that you can format (>or = 8 GB).

    On a working computer created tools that can be used for backing up important files, checking hardware, and troubleshooting.

    Create a bootable Windows 10 iso:
    https://www.microsoft.com/en-us/soft...load/windows10
    Download Windows 10 ISO File
    Create Bootable USB Flash Drive to Install Windows 10


    Create a bootable Ubuntu flash drive:
    Create a bootable USB stick on Windows | Ubuntu


    Linux to the rescue! How Ubuntu can help a computer in distress | PCWorld
      My Computer


  3. Posts : 255
    windows 10 64-bit
    Thread Starter
       #3

    zbook said:
    What is/are the status of important files?
    a) backed up files
    b) backed up images
    c) no backup
    d) no important files

    If you can remove the battery and power cord hold down the power button for 30 seconds to discharge capacitors.
    The reinsert the battery and power cord and power on > report what is heard and seen into the thread.

    Find 2 or 3 flash drives that you can format (>or = 8 GB).

    On a working computer created tools that can be used for backing up important files, checking hardware, and troubleshooting.

    Create a bootable Windows 10 iso:
    https://www.microsoft.com/en-us/soft...load/windows10
    Download Windows 10 ISO File
    Create Bootable USB Flash Drive to Install Windows 10


    Create a bootable Ubuntu flash drive:
    Create a bootable USB stick on Windows | Ubuntu


    Linux to the rescue! How Ubuntu can help a computer in distress | PCWorld
    Thanks for the help. Didn't have a chance to try as I got the fix from elsewhere. Here's the fix, at least for my situation:
    Access Surface Pro BIOS

    1. Make sure the Surface Pro device is turned off.
    2. Hold the volume-up button.
    3. Press and release the power button.
    4. When the Surface logo appears, release the volume-up button.
    5. The Surface UEFI firmware interface screen will be displayed and you can make changes.
      My Computer


  4. Posts : 38,381
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Once you are back to normal consider making free backup images:


    Macrium Software | Your Image is Everything
    Backup and Restore with Macrium Reflect
      My Computer


  5. Posts : 255
    windows 10 64-bit
    Thread Starter
       #5

    zbook said:
    Once you are back to normal consider making free backup images:


    Macrium Software | Your Image is Everything
    Backup and Restore with Macrium Reflect
    Good idea. Thanks.
      My Computer


 

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