Mystery "stuck key" issue

Hi there everyone!

My daughter was playing WoW with me a couple nights ago when all of a sudden her mouse and keyboard started acting oddly. The best I can explain it is that Windows thinks she's pressing the CTRL or Windows key. I am sharing a potato video to explain some. Basically, she can't type anything because most of what she types acts like a hotkey.

Phone video of issue

In that video, she entered the cursor into the URL bar. Typing g brought up a search box, typing o brought up a file explorer, scrolling the mouse wheel resized the icons in the file explorer.

These are not the only issues, they are just a demonstration of what is happening when she tries to use most of the keys.

We have swapped the keyboards and the issue has persisted with the second keyboard (first was wired, second is wireless). The mouse is a Logitech MMO mouse with the numbers on the side but the issue persists even when the mouse is unplugged.

I'm not sure what could have possibly occurred when this issue began other than some unfortunate keypress that has changed some weird setting.

I would love some assistance as we're out of ideas short of a reinstall of Windows. We tried to get the Windows version for you but her typing winver opens various boxes instead of showing the expected result.

thanks for your time!

dalchina said:

Hi, sounds like a stuck CTRL key, but you've swapped the keyboard...

Yes, we've swapped keyboards and ensured that the first keyboard was unplugged from the computer but the issue persists.

I would take a look at the Accessibility options. Something could have been changed by accident.

this may sound obvious, but have you checked that sticky keys is off?