Two screens program interference


  1. Posts : 5
    Windows 7 and 10
       #1

    Two screens program interference


    I have a rather odd issue in that I have a Dell minitower PC (under a year old and decent specifications) running Windows 10 Pro and linked to two Dell screens.

    Windows updates are up to date, I have up to date Intel video drivers installed, the screen drivers are also up to date.

    If I have, say, my QuickBooks application open on screen one but then power on screen two, the QuickBooks application is closed and the Desktop QuickBooks icon is relocated from near to the foot of the screen to a position near the top of the screen. When I launch QuickBooks again, the application works again and the Desktop icon relocates to its customary position at the foot of the screen.

    I appreciate this might appear a "niggle" rather than a "problem" but 1) it is disheartening to find I have to reinput data in, for instance, a long invoice which were lost when the application closed but 2) I am concerned this might be indicative of an issue which might be a harbinger of something worse to come, if the matter is not properly resolved.

    Does anyone have any experience and/or suggestions for me, please?
      My Computer

  2. Caledon Ken's Avatar
    Posts : 24,220
    Windows 10 Pro x64 Version 2004
       #2

    Long shot but do you have multi monitor mode on?

    Use QuickBooks on multiple screens or in Multi-Mon... - QuickBooks Community

    When you type "quickbooks closes when" into google you see all kinds of craziness. I would think this is a Quickbook's issue.

    I know we all want to save power, it is good for the environment and the pocket book but .... I don't mean to sound rude and I don't want to be rude, ever.

    Could you change your power on process to power both monitors on, attach them to a common power bar. Use it to power on and off the monitors. I leave my monitors on 7/24 and let them sleep but that is me.

    Have you scanned the Quickbooks forums. Could I also ask are you using a supported version?


    Ken
      My Computer


  3. Posts : 5
    Windows 7 and 10
    Thread Starter
       #3

    Thanks, Ken.

    I am inclined to agree it likely being a Quickbooks issue as it is only the QB program which is affected. I know I can overcome the problem by having both screens powered up before I invoke the QB application so it could be considered a niggle rather than a problem. I was just worried it might indicate something more potentially serious, underlying.

    If it's a QB glitch (one of many), I'll try to ensure I have both screens on before I launch it and see if any other issues develop.
      My Computer

  4. Caledon Ken's Avatar
    Posts : 24,220
    Windows 10 Pro x64 Version 2004
       #4

    I would share your concern but does any other program behave as such?

    Any browser, productivity tool, photo, etc.


    If you saw this then yes, I would dig deeper.


    Did you enable mutlt-monitor?
      My Computer


  5. Posts : 1,285
    X
       #5

    Or just leave the monitors on at all times. When the PC is off or sleeping the monitors will go into sleep mode, consuming only about 1 watt. Peanuts.

    If you never use the monitors but you leave them on at all times ... then that's 100% waste of their idle power consumption. Your penalty for this power consumption is about $1.25 per year.

    But ... if you're actually using the monitors for, say, eight hours a day, then the waste/penalty is only about 80 cents per year.

    In my book that rounds off to zero.

    (Still ... the faulty quick books software is troublesome. You should pursue a fix notwithstanding any of the above.)
      My Computer

  6. Caledon Ken's Avatar
    Posts : 24,220
    Windows 10 Pro x64 Version 2004
       #6

    Some off those smart power bars could be useful but again the cost of the bar out strips the savings.

    I've seen those where you plug into the master socket and if the master socket is drawing amps the other sockets become energized. I guess if you could switch enough stuff on and off you might get close to a positive business case.
      My Computer


 

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