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  1.    04 May 2016 #21
    Join Date : May 2016
    Posts : 1
    windows 10

    Explorer Crash FIX!


    I found that Quick access is the culprit for windows explorer crashes.
    I disabled show recently used files in quick access
    and show frequently used folders in quick access.
    then I set "open file explorer" to "This PC".
    I also cleared the File Explorer in history.
    This fixed the problem.
    To make these changes go to:
    the View options on the ribbon in windows explorer.
    Click the drop down on Options
    select change folder and Search options.
    the folder options will appear.
    on the general tab you can make the changes I spoke of above.
      My ComputerSystem Spec
  2.    18 May 2016 #22
    Join Date : May 2016
    Posts : 1
    Windows 10

    Quote Originally Posted by mallik chari View Post
    Go to View tab and click on Options > Change file and folder options

    Then in the Change file and folder options, go to view

    Turn on "Launch folder windows in a separate process"

    it will solve your problem.. no need to uninstall any apps... keep good and rock
    Did it. Worked great. Thanks a lot.

    Edited to add: Actually, didn't work. I'm back to the same problem.
    Last edited by Joe Reeser; 22 May 2016 at 19:03.
      My ComputerSystem Spec
  3.    22 May 2016 #23
    Join Date : May 2016
    Posts : 1
    WIndows 10

    Quote Originally Posted by soporifics View Post
    This sounds like a manufacturer sound audio issue for some of us. I found this solution and it worked for me. I found some error in the Events Manager and this one was relevant "IDTNC64.cpl." "The root cause of the problem is that the audio software supplied by IDT and used by several PC manufacturers (Dell, HP and probably others) is not compatible with Windows 10. IDTNC64.CPL is one component of that software and the correct solution is to uninstall the IDT audio altogether. Provided you have just restarted your PC, you should be able to use a Windows Run Box (Win Key + R) before the crashes get too serious. Type 'control panel' into the run box prompt and when the Control Panel appears, use Uninstall to seek out the offending IDT program - on my PC it had an icon of a musical note with the letters IDT next to it - and Uninstall. On rebooting the PC (use Ctrl-Alt-Del to power down if necessary) and restarting, Windows will automatically detect any missing audio drivers and install appropriate ones (not from IDT). You can then check that IDTNC64.CPL is no longer present in C:\windows\system32. If you have not yet migrated from an earlier version of Windows, it is best to Uninstall the IDT software in the old operating system (again, Windows will automatically reinstall compatible drivers) before attempting the upgrade to Windows 10." After days of troubleshooting, I finally have no desktop or file explorer loop crashes! Thanks (Mikedt10 !)
    Thanks so much! I had the same problem with one of my users laptop after he upgraded to windows 10. All his file explorer dialog boxes was crashing and i could not even save his data across as this kept on crashing. After removing his Audio IDT program from the Control panel this has now stopped. I wanted anyone else whose having this issue to know this works (user has a HP Probook) as this has saved me from formatting the whole thing!

    Thanks again.
      My ComputerSystem Spec
  4.    09 Jun 2016 #24
    Join Date : Jun 2016
    Posts : 1
    Win 7, Win 10

    Thank you soporifics for the solution! This was exactly the problem we were having. And I don't believe it's the software that has the issue, but rather just that .cpl file. Because the Control Panel is also part of Explorer, there was some issue with that CPL file (which is the extension for Control Panel Listings) that did not mix. We just renamed that file (had to do so in the CMD prompt) and it was fixed automatically. For those of you who want to rename the file in the CMD window:


    1. In the Start Search bar, type "cmd".
    2. Right click the Command Prompt listing and select "Run as Administrator"
    3. Agree to the permissions pop-up, and then it should actually put you right in the correct folder (for us it was C:\Windows\System32)
    4. Type the following command "ren IDTNC64.CPL IDTNC64.CPL.old"
    5. Done!


    Hope this helps.
      My ComputerSystem Spec
  5.    22 Jun 2016 #25
    Join Date : Oct 2014
    Posts : 140
    Windows 10 1607

    I just had a similar problem and came across this thread.
    'This PC' was hanging and after a while I realised I had an Android tablet plugged into one of the USB ports.
    It was causing the PC to hang while waiting for it to reveal its file system...

    So, unplugging all USB devices is also something to try.
      My ComputerSystem Spec
  6.    02 Jul 2016 #26
    Join Date : Jul 2016
    Posts : 1
    win7 & win 10

    Quote Originally Posted by chrishathaway View Post
    Thank you soporifics for the solution! This was exactly the problem we were having. And I don't believe it's the software that has the issue, but rather just that .cpl file. Because the Control Panel is also part of Explorer, there was some issue with that CPL file (which is the extension for Control Panel Listings) that did not mix. We just renamed that file (had to do so in the CMD prompt) and it was fixed automatically. For those of you who want to rename the file in the CMD window:


    1. In the Start Search bar, type "cmd".
    2. Right click the Command Prompt listing and select "Run as Administrator"
    3. Agree to the permissions pop-up, and then it should actually put you right in the correct folder (for us it was C:\Windows\System32)
    4. Type the following command "ren IDTNC64.CPL IDTNC64.CPL.old"
    5. Done!


    Hope this helps.
    Our old Dell Inspiron N5110 got this problem also.
    Taskbar keeps refreshing. Thanks many hints from guys above pointed me the direction to fix it.
    From Reliability History Monitor I found Explorer keeps crashing because of IDTNC64.CPL (type reliability history at Start)
    1. the issue was from IDTNC64.cpl, the sound driver,
    but I could not successfully to uninstall it from device manager nor control panel or rename the file or the folder.
    2. uninstalled High Definition Audio Device few times, problem remain
    3. tried to uninstall within Control Panel > Program file, yet Control Panel only open 2, 3 seconds then closed automatically.
    4. finally solved Control Panel shut down problem by going to msconfig>services>and disable Windows Error Reporting Service. see below sequence:
    Click window + R keys, type msconfig, Enter to open msconfig, click Services Tag and look for Windows Error Reporting Service. Unchecked it, then apply, ok then reboot system when it suggests.
    5. After this, open Control Panel by clicking Start > type Control Panel. Then my Control Panel open and stay put, won't shut down by itself.
    6. In Control Panel > Programs > I found IDT Audio and successfully to uninstall it.
    7. No more taskbar refresh or Windows Explore shut down after uninstalled IDT and Sound still works great!!!
    8. repeat step 4 to check Windows Error Reporting Services by clicking it. OK then follow system suggestion to reboot.
    9. Control Panel still able to open and remain open. Sound still works and no more refresh.
    10. From Reliability History monitor found no more Windows Explorer crashing.
    I am happy and hope above steps help
    Last edited by vinceip; 02 Jul 2016 at 20:17.
      My ComputerSystem Spec
  7.    31 Jul 2016 #27

    Dell Inspiron 15 N5050 IDTNC64.cpl Refreshing Taskbar


    Tried every other thing to fix the taskbar, Quick Launch, etc. from resetting\refreshing multiple times per minute (including Bitdefender, disabling file indexing, updating BIOS, updating all drivers, etc., etc., etc.) but, removing the Dell IDTNC64.cpl audio fixed my problem after three days work and four Windows 10 reinstallations! Thank you very, very much.

    Also adding that "for the general public, the free upgrade offer for Windows 10 has been extended beyond July 29 if you use assistive technologies. You can still get the free upgrade offer even after the general public deadline expired as Microsoft continues their efforts to improve the Windows 10 experience for people who use these technologies." No proof of using such features required!!

    Hairless (after pulling it all out)!
    Best regards!
      My ComputerSystem Spec
  8.    07 Aug 2016 #28
    Join Date : Aug 2016
    Posts : 3
    Windows 10 Pro

    Quote Originally Posted by vinceip View Post
    Our old Dell Inspiron N5110 got this problem also.
    Taskbar keeps refreshing. Thanks many hints from guys above pointed me the direction to fix it.
    From Reliability History Monitor I found Explorer keeps crashing because of IDTNC64.CPL (type reliability history at Start)
    1. the issue was from IDTNC64.cpl, the sound driver,
    but I could not successfully to uninstall it from device manager nor control panel or rename the file or the folder.
    2. uninstalled High Definition Audio Device few times, problem remain
    3. tried to uninstall within Control Panel > Program file, yet Control Panel only open 2, 3 seconds then closed automatically.
    4. finally solved Control Panel shut down problem by going to msconfig>services>and disable Windows Error Reporting Service. see below sequence:
    Click window + R keys, type msconfig, Enter to open msconfig, click Services Tag and look for Windows Error Reporting Service. Unchecked it, then apply, ok then reboot system when it suggests.
    5. After this, open Control Panel by clicking Start > type Control Panel. Then my Control Panel open and stay put, won't shut down by itself.
    6. In Control Panel > Programs > I found IDT Audio and successfully to uninstall it.
    7. No more taskbar refresh or Windows Explore shut down after uninstalled IDT and Sound still works great!!!
    8. repeat step 4 to check Windows Error Reporting Services by clicking it. OK then follow system suggestion to reboot.
    9. Control Panel still able to open and remain open. Sound still works and no more refresh.
    10. From Reliability History monitor found no more Windows Explorer crashing.
    I am happy and hope above steps help
    I tried this but explorer keeps closing and the taskbar keeps refreshing. When I click a folder to explore it, it opens in a new window despite the fact that I have set it to Open each folder in the same window. (It also crashes when I double click a file to open it. And it also happens when I browse for files to upload. So basically any time when I am using Explorer.exe directly or when I am using it via dialog boxes. I am backing up some games to my external drive and when I went to upload a pic to tinypic it closed the copy dialog cancelling the copy process. Its very annoying and I don't know what to do to stop it).

    Click image for larger version. 

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    And when I right click a folder to see the context menu the option there is to Open in new window

    Click image for larger version. 

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    My PC is custom built and it doesn't have IDT audio. My sound card is a Asus Xonar D1. I have the latest drivers for it (8.1.8.1823) which were released on November 6 2015. There have been no further driver updates since then.

    My sys specs are as follows:

    Core i7 6700k 4GHz
    Gigabyte Z170-HD3
    Kingston HyperX 16GB DDR4
    GeForce GTX 980 G1 Gaming 4GB
    Asus Xonar D1
    Logitech Z-5500 Digital
    LG Flatron W2261VP (2ms)
    ViewSonic VX1932wm WS (2ms)
    Samsung 840 ProSeries SSD 256GB
    WD Black SATA 1TB
    WD Green SATA 1TB
    LG SATA 18x DVDRW x2
    Pioneer 206BK Blu ray burner
    Thermaltake Evo_Blue 750Watt PSU
    Noctua NH-C12P-SE14
    Lancool PC-K62 Case
    Razer Goliathus Control Mouse Pad
    Cyborg R.A.T. 7
    G15 v2, G15 Refresh


    Win10 x64

    Running 368.81 nVidia drivers

    edit: I just checked Reliability Monitor and the most recent entry for explorer.exe is this:

    Source
    Windows Explorer


    Summary
    Stopped working


    Date
    ‎08/‎07/‎2016 17:10


    Status
    Report sent


    Description
    Faulting Application Path: C:\Windows\explorer.exe


    Problem signature
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 10.0.10586.0
    Application Timestamp: 5632d4c0
    Fault Module Name: windows.storage.dll
    Fault Module Version: 10.0.10586.0
    Fault Module Timestamp: 5632d59e
    Exception Code: c000041d
    Exception Offset: 000000000010cf82
    OS Version: 10.0.10586.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 7cb2
    Additional Information 2: 7cb2c72c4ec5a461b48431651d5275a2
    Additional Information 3: 4389
    Additional Information 4: 4389d654fa3e0de48d725d30f98f6694


    Extra information about the problem
    Bucket ID: de60f61ec39c072ea9e67619b1c3a0c3 (120351718241)

    There are multiple entries like this. Two of them have explorer in caps explorer.EXE

    Source
    Windows Explorer


    Summary
    Stopped working


    Date
    ‎08/‎07/‎2016 14:47


    Status
    Report sent


    Description
    Faulting Application Path: C:\Windows\explorer.exe


    Problem signature
    Problem Event Name: APPCRASH
    Application Name: Explorer.EXE
    Application Version: 10.0.10586.0
    Application Timestamp: 5632d4c0
    Fault Module Name: windows.storage.dll
    Fault Module Version: 10.0.10586.0
    Fault Module Timestamp: 5632d59e
    Exception Code: c00000fd
    Exception Offset: 000000000010cf82
    OS Version: 10.0.10586.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: a492
    Additional Information 2: a4927ffd23357a88dcbd704646114a3e
    Additional Information 3: 4875
    Additional Information 4: 487545df91ce49e5b0b4d5e31930f510


    Extra information about the problem
    Bucket ID: 68a38db3953caadca10b9f79fb245dae (120351732520)

    ------------------------------------------------------------------------------------

    Source
    Windows Explorer


    Summary
    Stopped working


    Date
    ‎08/‎07/‎2016 16:49


    Status
    Report sent


    Description
    Faulting Application Path: C:\Windows\explorer.exe


    Problem signature
    Problem Event Name: APPCRASH
    Application Name: Explorer.EXE
    Application Version: 10.0.10586.0
    Application Timestamp: 5632d4c0
    Fault Module Name: windows.storage.dll
    Fault Module Version: 10.0.10586.0
    Fault Module Timestamp: 5632d59e
    Exception Code: c000041d
    Exception Offset: 000000000010cf82
    OS Version: 10.0.10586.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 7cb2
    Additional Information 2: 7cb2c72c4ec5a461b48431651d5275a2
    Additional Information 3: 4389
    Additional Information 4: 4389d654fa3e0de48d725d30f98f6694


    Extra information about the problem
    Bucket ID: de60f61ec39c072ea9e67619b1c3a0c3 (120351718241)



    And there is an Informational event of Microsoft .Net Native Framework Package 1.2.23205.0 being updated successfully via Windows Update:

    Successful Windows Update Date 08/07/2016 17:20

    Description
    Installation Successful: Windows successfully installed the following update: Microsoft .Net Native Framework Package 1.2.23205.0


    I don't know how it was able to update since I have completely disabled updates. Not just in the control panel but also in Local Group Policy Editor I have completely disabled the windows update process so that it cannot fetch the initial update.
    Last edited by Massacher; 07 Aug 2016 at 04:06.
      My ComputerSystem Spec
  9.    07 Aug 2016 #29
    Join Date : Aug 2016
    Posts : 3
    Windows 10 Pro

    Bump is there a solution to this?
      My ComputerSystem Spec
  10.    19 Aug 2016 #30
    Join Date : Aug 2016
    Posts : 1
    Windows 10

    Quote Originally Posted by soporifics View Post
    This sounds like a manufacturer sound audio issue for some of us. I found this solution and it worked for me.
    ...
    • Provided you have just restarted your PC, you should be able to use a Windows Run Box (Win Key + R) before the crashes get too serious.
    • Type 'control panel' into the run box prompt and when the Control Panel appears,
    • use Uninstall to seek out the offending IDT program - on my PC it had an icon of a musical note with the letters IDT next to it
    • and Uninstall.
    • On rebooting the PC (use Ctrl-Alt-Del to power down if necessary) and restarting, Windows will automatically detect any missing audio drivers

    ...
    I finally have no desktop or file explorer loop crashes! Thanks (Mikedt10 !)
    Thanks soporifics, this worked for me fine after upgrading my Dell Inspiron from windows 7 to windows 10.
      My ComputerSystem Spec

 
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