Windows 10: 7 to 10 upgrade, Facebook video locks up computer

  1.    11 Aug 2015 #1

    7 to 10 upgrade, Facebook video locks up computer

    As per subject, using Chrome or Windows Edge, if I play a Facebook video, more often than not, the computer locks up and I need to do a hard shutdown.

    Have manually installed latest driver for AMD Video card, does anyone have any ideas of how to solve this?

    Running a Dell Precision 490 Dual Xeon 1.86 processor with 8GB RAM
      My ComputerSystem Spec

  2. ricorp's Avatar
    Posts : 19
    Win10 Pro / Win7 Ultimate
       11 Aug 2015 #2

    There might be an issue with the (built-in) Flash plugin in Edge and Chrome (which is unlikely, in my opinion). Updating the two browsers is not an option. Which leaves you with the video card drivers. You might want to try an older version for your AMD video card (having the latest version does not equate that it will work with everything that you've got in your PC).
      My ComputerSystem Spec

  3.    11 Aug 2015 #3

    Thanks for the reply ricorp, had upgraded to the newer driver because of the issue, will look on the AMD site to see if there are any similar problems. Did notice that moving the curser over the video window seemed to accelerate the process and had considered that there me be an issue with the mouse drivers.
      My ComputerSystem Spec

  4.    12 Aug 2015 #4

    An interesting problem last night, could still move the mouse, but couldn't see what I was clicking on. Think the PC had just uploaded some updates, but wasn't in the room when it happened, had to hard reboot to restore screen.
    Attached Thumbnails Attached Thumbnails 2015-08-12 08.39.38.jpg  
      My ComputerSystem Spec


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