Screen backlight still on when screen turned off HP Elitepad


  1. Posts : 2
    Windows 10 Pro
       #1

    Screen backlight still on when screen turned off HP Elitepad


    Hi there,

    I have an HP Elitepad 900.
    The problem I seem to have is when I press the power button to turn off the screen, the screen turns off but the backlight stays on.

    Any help would be appreciated

    There is an image attached.
    Attached Thumbnails Attached Thumbnails Screen backlight still on when screen turned off HP Elitepad-dsc_0151.jpg  
      My Computer


  2. Posts : 1
    Windows 10
       #2

    I had the same issue, here is what you need to do to fix it. Go to the HP support site and access the Elitepad 900 downloads for Windows 8.1. Download the ElitePad 900 BIOS/Firmware/Driver Update (SP71504). Run this update - the item that will fix your issue is the Intel GMA driver included in this update.

    The issue is the "Microsoft Basic Display Adapter" that gets installed by default. This display adapter also appears to have caused issues in other devices as well - so it isn't necessarily an HP issue. I assume there will be a standalone Windows 10 Intel GMA installer - but I wasn't able to find one to install - of course that doesn't mean it isn't out there. The 8.1 installer package above ran without issue on my device and the display issue was no longer present.

    Just a note, Microsoft is having similar issues with the Surface devices. They are having users update the display driver in order to resolve the problem.

    I hope you have the same results and you can finally get your screen to turn off without having to shut it down.
      My Computer


  3. Posts : 2
    Windows 10 Pro
    Thread Starter
       #3

    Sorry for the late reply, it works wonderfully now. Thanks a lot!
      My Computer


 

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