Black screen, keyboard unresponsive, requires PSU off/on to restart

Microsoft Windows 10 Version 1909 (OS Build 18363.719)

Occasionally, not seemingly connected to gaming or any particular activity (sometimes even when computer is idle), my monitor will cut out, my keyboard will freeze up (eg cannot toggle NumLock), and the power buttons on my desktop case will not be responsive.

The fans in my PC will continue running as usual and power will remain on.

The only way I can restart the computer is to shut off the PSU power switch. The power buttons on my case are not responsive.

I don't know how to reproduce this crash. I cannot verify whether it is a true BSOD or something else because the monitor does not work. Unplugging/replugging does not help.

This is a custom built PC. Exact parts listed here: Ryzen 2700X - Ryzen 7 2700X 3.7 GHz 8-Core, GeForce GTX 1070 8 GB FTW Gaming ACX 3.0, Phantom 630 ATX Full Tower - PCPartPicker

LCD is connected to the GPU via a displayport cable.

Can you send dmp files from C:\Windows\LiveKernelReports?

MrPepka said:

Can you send dmp files from C:\Windows\LiveKernelReports?

There are no recent files there, just ones from 2019. Would that still be useful?

Hmm, they may be out of date, but send them just in case
Update BIOS - PRIME X470-PRO Driver & Tools | Płyty głowne | ASUS Polska
Check in Windows Update if there are any system updates yet

MrPepka said:

Hmm, they may be out of date, but send them just in case
Update BIOS - PRIME X470-PRO Driver & Tools | Płyty głowne | ASUS Polska
Check in Windows Update if there are any system updates yet

Attached. I will update bios to latest (I am only one behind) and I have Windows Update set to automatic, but I will double check.

There were no BSOD seen in the logs.

This forum is for BSOD crashes and debugging.

The logs displayed RAM overclocking.

Return all overclocks to stock.

Reset the BIOS:

How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computer’s CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow
3 Easy Ways to Clear CMOS (Reset BIOS)
How to Clear CMOS (AKA Reset BIOS Settings)


The CPU only supports RAM up to 2933MHz.

Speed : 3200


Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

Download HD Tune 2.55


Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US

zbook said:

Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

Download HD Tune 2.55


Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US

HD Tune and SeaTools attached. 2TB SSHD still in progress; other drives complete with no errors.

Please post images for all tests:
Take Screenshot in Windows 10
How to Upload and Post Screenshots and Files at Ten Forums