ASUS Laptop Won't Wake from Sleep Mode


  1. Posts : 9
    Windows 10 64bit Home
       #1

    ASUS Laptop Won't Wake from Sleep Mode


    OS Name Microsoft Windows 10 Pro
    Version 10.0.18363 Build 18363
    System Manufacturer ASUSTeK COMPUTER INC.
    System Model UX490UAR
    System Type x64-based PC
    SMBIOS Version 3.0

    Problem: about 80% of the time, my laptop won't wake up from sleep mode via keyboard press or mouse move/click. I seem to be missing many common features in power plan too, even after fresh Windows 10 install.

    Troubleshooting Steps:

    1. Reinstalled Windows 10 (clean)
    2. Updated all drivers
    3. Replicated on multiple Windows 10 versions, updates
    4. BIOS latest version
    5. No USB devices attached, ever. Only USB-C power and bluetooth mouse
    6. Disabled "fast startup" in control panel

    ASUS Laptop Won't Wake from Sleep Mode-options.pngASUS Laptop Won't Wake from Sleep Mode-options-2.pngASUS Laptop Won't Wake from Sleep Mode-plan2.pngASUS Laptop Won't Wake from Sleep Mode-power-plans.pngASUS Laptop Won't Wake from Sleep Mode-screenshot_2020-03-04-intel-reg-driver-support-assistant.png
      My Computer


  2. Posts : 264
    Windows 10
       #2

    sounds like a driver problem to me. chipset and/or GPU. Either that oe you are using a modified Windows 10 version...
      My Computer


  3. Posts : 9
    Windows 10 64bit Home
    Thread Starter
       #3

    xaccell said:
    sounds like a driver problem to me. chipset and/or GPU. Either that oe you are using a modified Windows 10 version...
    Modified Windows version? What part of clean install did you not understand exactly?
      My Computer


  4. Posts : 264
    Windows 10
       #4

    Chadi said:
    Modified Windows version? What part of clean install did you not understand exactly?
    it doesn´t matter if it is a clean install or not. I am talking about a modified ISO. If it is directly from Microsoft, ok.
      My Computer


  5. Posts : 9
    Windows 10 64bit Home
    Thread Starter
       #5

    xaccell said:
    it doesn´t matter if it is a clean install or not. I am talking about a modified ISO. If it is directly from Microsoft, ok.
    It is directly from Microsoft download, not a modified ISO.
      My Computer


  6. Posts : 100
    Windows 10
       #6

    I had a similar problem with my desktop that has an ASUS motherboard. It turned out to be related to the Power Management settings of some of the devices that I could view in Device Manager.

    I no longer allow Windows 10 to turn off the USB Root Hub devices to save power.
    Try going through all the devices in Device Manager whose Properties have a Power Management tab. The USB hub, the network(s), etc.
      My Computer


  7. Posts : 716
    win10 home
       #7

    Also in the cmd box,type in---powercfg /lastwake---and see if it gives any info.You can go through the numerous options by using---powercfg /help---
      My Computer


  8. Posts : 2
    windows
       #8

    Hello there

    I was wondering if you guys still had this problem. I found a recent fix for my girlfriends ASUS laptop, thanks to you guys.
    I wrote it down here:
    ASUS ZenBook won’t get out of sleep mode (UX430UAR) | by Jolan De Nef | Oct, 2020 | Medium

    It may also be useful for people getting on this topic while googling (like I did).
    Cheers
      My Computer


  9. Posts : 2
    windows
       #9

    JolanDeNef said:
    Hello there

    I was wondering if you guys still had this problem. I found a recent fix for my girlfriends ASUS laptop, thanks to you guys.
    I wrote it down here:
    ASUS ZenBook won’t get out of sleep mode (UX430UAR) | by Jolan De Nef | Oct, 2020 | Medium

    It may also be useful for people getting on this topic while googling (like I did).
    Cheers
    The link in this reply will soon be available, please try this one:
    ASUS ZenBook won’t get out of sleep mode (UX430UAR) | by Jokke | Medium
      My Computer


 

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