Consistent crashes - related to hpcommrecovery...

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  1. Posts : 38,424
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    The HD Sentinel tests are predominantly attempts to predict drive failure.

    The HP UEFI diagnostics tests predominantly check for failed hardware.

    Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US



    The HP short DST failed.
    The Sea Tools for Windows short and long generic should confirm the failed drive.

    As you commented > backup important files
      My Computer


  2. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #12

    I'll work on that.

    FYI...I do have the free version of Macrium Reflect. I had a spare 500gb SSD drive, so I thought I'd clone the c: disk to it. It won't do it. The extra SSD is a few GB smaller than the one in the computer. Even though shrinking the main NTFS Primary would still leave plenty of room for including the Fat32 Primary, and the Recovery partition, it still comes back saying not enough room. (I wonder if it's related to the read problem).

    So I figured I'd do a fresh backup to that SSD. It fails with a read error. Not sure at this point how I'll get that going on a new drive, but will chase that later.

    I'm headed onto the tasks listed in your reply above.
      My Computer


  3. Posts : 38,424
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    When backing up files either:

    a) use macrium for images (not clones)

    Macrium Software | Your Image is Everything
    Backup and Restore with Macrium Reflect


    b) copy and paste users folders to another drive
      My Computer


  4. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #14

    Yes, I agree. In fact, as I noted in my post, the first attempt was clone. The second attempt was a backup (which I always use image for that). It fails with a read error.

    I do plan to copy all over. My C: drive is actually only for system. I store all data on a separate drive. I don't imagine that copying the c: drive/system files will be much value, as it won't be 'installed' files. No?

    I am in process of running the other tests you asked for. The Error Scan is almost finished at this point.

    - - - Updated - - -

    Below are the screen shots for the HD Tune tests.

    I have a question on the Sea Tools: Will it work on non-Seagate drives?(I presume so, but wanted to be sure...my SSD is not Seagate). The other question is, at the link for Seatools you provided, Windows 10 is NOT listed as a supported OS. Still want me to download and run that?
      My Computer


  5. Posts : 38,424
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    The Sea Tools for WIndows software recognizes most drives.
    There are some drives that it does not find.

    The most important step is to backup any important files.
    Use copy and paste.
      My Computer


  6. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #16

    I forgot to load the HD Tune results. THey are below. I will be starting the Seagate tests next.

    Consistent crashes - related to hpcommrecovery...-benchmark.pngConsistent crashes - related to hpcommrecovery...-error-scan.pngConsistent crashes - related to hpcommrecovery...-health.png

    - - - Updated - - -

    I'm not sure if this test is finished or not. I don't see the FixAll option they mention. Here is the screenshot:

    Consistent crashes - related to hpcommrecovery...-seatools.png
      My Computer


  7. Posts : 38,424
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    Please update the progress with backing up important files.

    The Sea Tools results confirmed the HP short DST failure.
      My Computer


  8. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #18

    zbook said:
    Please update the progress with backing up important files.

    The Sea Tools results confirmed the HP short DST failure.
    The SeaTools doesn't seem to provide much information other than failure from what I see. But the other tests do indicate that is the failure. Is that not a repairable failure? From the HP Tune Scan, it looks like only 1 sector is bad. I'd thought is could be marked as bad and use the rest of the drive,

    Regarding the backup of important files: As noted earlier, true backup fails (image backup). I have copied all files that would copy to another drive. It of course failed all open files, and a few others with the error per the screen shot below. I won't be able to restore the drive without just installing everything again.
    Attached Thumbnails Attached Thumbnails Consistent crashes - related to hpcommrecovery...-file-copy-error-2.png  
      My Computer


  9. Posts : 38,424
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    There are end users that have failed drives and have difficulty recovering data.

    The drive needs to be replace.

    Some end users replace drives with any test warning and others use drives until the terminal event.

    A compromised drive may have slow read and write, unexpected shutdowns and restarts, boot problems, etc.

    Once you have saved important files you will be able to skip problems related to file recovery.
    If you cannot backup important files there are tools/software (some with cost) that may be able to recover some files.



    There are different types of tests that test different parameters.
    Don't let one good test give you confidence when another test had failed.

    The HP diagnostics tested for failure and displayed fail.
    The Sea Tools displayed fail.
    It's a failed drive and if under warranty would be eligible for Return Merchandise Authorization (RMA).
    Last edited by zbook; 05 Mar 2020 at 14:07.
      My Computer


  10. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #20

    To be sure, I am not questioning that the drive is failing. My comment was just to say that the Sea Tools did nothing but identify a failure, but no specific information on what the failure was.

    I have checked, and am still in warranty. I have submitted an RMA to Crucial.

    So, it'll be a bit of time. Sounds like I need to pull the drive and send in for RMA...but not sure about that. Computer may be down for a while. When I get it I'll have a bit of effort getting all my apps installed again.

    I really appreciate your prompt and excellent help. Fingers crossed that replacing the drive fixes the original problem outlined in the OP post. A brand new install of the OS may help with fixing that problem. I do find it interesting that except for one instance, I have not had the problem since stopping automatic start of the hpcommrecovery.
      My Computer


 
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