Consistent crashes - related to hpcommrecovery...  

The HD Sentinel tests are predominantly attempts to predict drive failure.

The HP UEFI diagnostics tests predominantly check for failed hardware.

Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan


Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US



The HP short DST failed.
The Sea Tools for Windows short and long generic should confirm the failed drive.

As you commented > backup important files

I'll work on that.

FYI...I do have the free version of Macrium Reflect. I had a spare 500gb SSD drive, so I thought I'd clone the c: disk to it. It won't do it. The extra SSD is a few GB smaller than the one in the computer. Even though shrinking the main NTFS Primary would still leave plenty of room for including the Fat32 Primary, and the Recovery partition, it still comes back saying not enough room. (I wonder if it's related to the read problem).

So I figured I'd do a fresh backup to that SSD. It fails with a read error. Not sure at this point how I'll get that going on a new drive, but will chase that later.

I'm headed onto the tasks listed in your reply above.

When backing up files either:

a) use macrium for images (not clones)

Macrium Software | Your Image is Everything
Backup and Restore with Macrium Reflect


b) copy and paste users folders to another drive

Yes, I agree. In fact, as I noted in my post, the first attempt was clone. The second attempt was a backup (which I always use image for that). It fails with a read error.

I do plan to copy all over. My C: drive is actually only for system. I store all data on a separate drive. I don't imagine that copying the c: drive/system files will be much value, as it won't be 'installed' files. No?

I am in process of running the other tests you asked for. The Error Scan is almost finished at this point.

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Below are the screen shots for the HD Tune tests.

I have a question on the Sea Tools: Will it work on non-Seagate drives?(I presume so, but wanted to be sure...my SSD is not Seagate). The other question is, at the link for Seatools you provided, Windows 10 is NOT listed as a supported OS. Still want me to download and run that?

The Sea Tools for WIndows software recognizes most drives.
There are some drives that it does not find.

The most important step is to backup any important files.
Use copy and paste.

I forgot to load the HD Tune results. THey are below. I will be starting the Seagate tests next.



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I'm not sure if this test is finished or not. I don't see the FixAll option they mention. Here is the screenshot:

Please update the progress with backing up important files.

The Sea Tools results confirmed the HP short DST failure.

zbook said:

Please update the progress with backing up important files.

The Sea Tools results confirmed the HP short DST failure.

The SeaTools doesn't seem to provide much information other than failure from what I see. But the other tests do indicate that is the failure. Is that not a repairable failure? From the HP Tune Scan, it looks like only 1 sector is bad. I'd thought is could be marked as bad and use the rest of the drive,

Regarding the backup of important files: As noted earlier, true backup fails (image backup). I have copied all files that would copy to another drive. It of course failed all open files, and a few others with the error per the screen shot below. I won't be able to restore the drive without just installing everything again.

To be sure, I am not questioning that the drive is failing. My comment was just to say that the Sea Tools did nothing but identify a failure, but no specific information on what the failure was.

I have checked, and am still in warranty. I have submitted an RMA to Crucial.

So, it'll be a bit of time. Sounds like I need to pull the drive and send in for RMA...but not sure about that. Computer may be down for a while. When I get it I'll have a bit of effort getting all my apps installed again.

I really appreciate your prompt and excellent help. Fingers crossed that replacing the drive fixes the original problem outlined in the OP post. A brand new install of the OS may help with fixing that problem. I do find it interesting that except for one instance, I have not had the problem since stopping automatic start of the hpcommrecovery.