Fairly new Gaming PC (Freezing Randomly) Hard_boot reset required....


  1. DarkAmp
    Posts : 5
    Windows 10
       New #1

    Fairly new Gaming PC (Freezing Randomly) Hard_boot reset required....


    Errors.zip

    (attached event viewer logs) If its too much to read i understand if you could at least debunk them for me i'd be forever greatful.

    Hey guys i've got a fairly new gaming pc i've built not too long ago... recently it keeps freezing on me my temps are
    perfectly ok, i thought first i was while i was gaming on rainbow six siege it would just freeze but then after multiple
    reboots. I would make it to the desktop and then it was just freeze again so its not just gaming... I've replaced my Power supply Unit thinking it was that but its still doing the same thing...

    I have money to buy replacement parts or even RMA them my problem is i don't know where to start... People are telling me to replace the CPU or possibly the GPU... Then others say it sounds exactly like a motherboard issue. I'm completely lost at this moment all parts are less then 3 months old EXCEPT my Asus Strix Rog GTX 1080 which is about 3-4 years old now? Could very well be my GPU but like i said i'm not 100% postive and don't wanna drop $500 on a RTX 2070 super if i still need a mobo or new cpu.

    My friend recommended me to this website for posting my event viewer logs or crash drumps and having someone more tech savvy diagnose them or see if they can tell whats going on. I'll post them Above. Thank you guys for taking the time to read this i hope you all have a blessed day - Brad


    OP System : Windows 10
    CPU: Intel Core i7 8700 @ 3.20GHZ
    Mobo: ROG STRIX Z370-E Gaming
    GPU: Nvidia GeForce GTX 1080
    DDR4: Ballistics 16 GBytes (2x8)
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  3. hb1290
    Posts : 13
    Windows 10 Home
       New #2

    "Bluetooth HID device either went out of range or became unresponsive"
    Based on this and the events from BTHUSB after each reboot, the problem is with Bluetooth. It seems like your Bluetooth is just stopping leading to a crash seconds later. Disconnect all your Bluetooth devices, wait a bit, and then connect them again one at a time. That way we can see if its related to a specific device or if its the PC itself.
    Last edited by hb1290; 26 Feb 2020 at 01:01. Reason: grammar
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  4. joeandmarg0
    Posts : 1,747
    win10 home
       New #3

    Check your Reliability History for any entries relevant to the problem.
    In the search box,type in---dxdiag---,note the driver version on the Display page and download it,or a later version if available,from the maker's site only.Use Display Driver Uninstaller [DDU] to uninstall/re-install the driver,in SafeMode only.Freezing is often caused by display adapters.
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