Start button not working and upgrade.


  1. Posts : 6
    10 Home free upgrade from Windows 7
       #1

    Start button not working and upgrade.


    Running Windows 10 Home which was upgraded from Windows 7.
    Lenovo Laptop G50 i5 2.4GHz. Standard, no peripherals running, just a USB mouse.
    Locale Australia
    Version 1809 OS build 17763.1039
    Avast antivirus free.

    First the Start button generated a Critical error whenever I clicked it whenever I used the left click.
    The right click works on the Start button.
    It appears to be a problem with the taskbar. The space for the icon for Microsoft Edge is still there and when I hover the mouse over it, it goes grey and the tag "Microsoft Edge" appears as normal.
    Looks like most Microsoft programs are not working at all.

    >> is the icon displayed on the taskbar which allows me to run non Microsoft software.

    I tried to do a Windows update to version 1909, hoping that that would cure the Start button issue. After a few hours the laptop gave up and reversed all the update changes.

    Then, I tried to do the options suggested on this website.

    How to fix the Windows 10 Start menu if it'''s frozen | IT PRO

    How to fix the Start menu in Windows 10: Check for corrupt files
    sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth
    This found some errors which appeared to be fixed with DISM.

    I then tried the option.
    How to fix the Start menu in Windows 10: Media Creation Tool
    Burned and verified the iso image to a DVD.
    then just clicked on the setup.exe from the DVD as in the article.

    This just took me to the Windows update for version 1909. Once again, after a few hours the laptop gave up and reversed all the update changes.

    So net result, nothing resolved.

    I have looked at the event viewer and 1508 and 1542 appear to be errors, among others (not sure what that means)

    I recently updated a HP laptop of a similar vintage to 1909 with no issues at all.

    Any suggestions. I would prefer not to do a complete new install if possible.
      My Computer

  2. FreeBooter's Avatar
    Posts : 3,980
    Windows 10 Pro 64-bit
       #2

    Register Start Menu with this Powershell command.

    Code:
    Get-AppXPackage -Name Microsoft.Windows.ShellExperienceHost | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
      My Computer


  3. Posts : 6
    10 Home free upgrade from Windows 7
    Thread Starter
       #3

    Thanks FreeBooter.

    Here is the information gathered by the error output from that PS command.
    Wasn't sure how to pipe the output from that command.
    I searched the redirect > to write the output of
    Get-AppPackageLog -Activity ID 9b35cd2f-eb88-0003-1d9b-379b88ebd501 to a text file.

    Code:
    Time                      ID           Message                                                                         
    ----                      --           -------                                                                         
    25-Feb-20 8:44:17 PM      603          Started deployment Register operation on a package with main parameter          
                                           AppXManifest.xml and Options 0 and 0. See                                       
                                           http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app           
                                           deployment issues.                                                              
    25-Feb-20 8:44:17 PM      10002        Creating Resiliency File C:\ProgramData\Microsoft\Windows\AppRepository\9d4b9d90
                                           -a685-437d-9f85-104da1c8f0ac_S-1-5-21-4268305036-1867979674-719653664-1000_13.rs
                                           lc for Register Operation on Package Microsoft.Windows.ShellExperienceHost_10.0.
                                           17763.1_neutral_neutral_cw5n1h2txyewy.                                          
    25-Feb-20 8:44:17 PM      607          Deployment Register operation on package Microsoft.Windows.ShellExperienceHost_1
                                           0.0.17763.1_neutral_neutral_cw5n1h2txyewy has been de-queued and is running for 
                                           user SID S-1-5-21-4268305036-1867979674-719653664-1000.                         
    25-Feb-20 8:44:17 PM      854          Successfully added the following uri(s) to be processed:                        
                                           C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\AppXManifest.xml.       
    25-Feb-20 8:44:17 PM      855          Finished resolving action lists. DeploymentRequest action lists:                
                                           addPackageList: Microsoft.Windows.ShellExperienceHost_10.0.17763.1_neutral_neutr
                                           al_cw5n1h2txyewy.                                                               
    25-Feb-20 8:44:17 PM      573          Setting Sync Enabled status, package family name                                
                                           Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy, enabled true.              
    25-Feb-20 8:44:17 PM      566          Acquiring roaming data for already registered package Microsoft.Windows.ShellExp
                                           erienceHost_10.0.17763.1_neutral_neutral_cw5n1h2txyewy.                         
    25-Feb-20 8:44:17 PM      10000        About to service package Microsoft.Windows.ShellExperienceHost_10.0.17763.1_neut
                                           ral_neutral_cw5n1h2txyewy. Setting the package state to disabled returned with  
                                           0x0.                                                                            
    25-Feb-20 8:44:18 PM      5605         Roaming data status for pacakge                                                 
                                           Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy is 0x0.                     
    25-Feb-20 8:44:18 PM      6231         error 0x80070002: Windows cannot register the package because of an internal    
                                           error or low memory.                                                            
    25-Feb-20 8:44:18 PM      306          error 0x80070002: While processing the request, the system failed to register   
                                           the windows.activatableClass.collector extension due to the following error:    
                                           The system cannot find the file specified.                                      
                                           .                                                                               
    25-Feb-20 8:44:18 PM      316          error 0x80070002: Cannot register the request because the following error was   
                                           encountered during the registration of the windows.activatableClass.collector   
                                           extension: The system cannot find the file specified.                           
                                           .                                                                               
    25-Feb-20 8:44:18 PM      300          error 0x80073CF6: Cannot register the                                           
                                           Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy package due to the          
                                           following error: Package could not be registered.                               
                                           .                                                                               
    25-Feb-20 8:44:18 PM      605          The last successful state reached was ResolvedDeferredRegistrations. Failure    
                                           occurred before reaching the next state RegistrationChanged. hr: 0x80073CF6     
    25-Feb-20 8:44:19 PM      5605         Roaming data status for pacakge                                                 
                                           Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy is 0x0.                     
    25-Feb-20 8:44:19 PM      6231         error 0x80070002: Windows cannot register the package because of an internal    
                                           error or low memory.                                                            
    25-Feb-20 8:44:19 PM      328          error 0x80070002: While processing the request, the system failed to register   
                                           the windows.activatableClass.collector extension due to the following error:    
                                           The system cannot find the file specified.                                      
                                           .                                                                               
    25-Feb-20 8:44:19 PM      332          error 0x80070002: Cannot register the request because the following error was   
                                           encountered during the registration of the windows.activatableClass.collector   
                                           extension: The system cannot find the file specified.                           
                                           .                                                                               
    25-Feb-20 8:44:19 PM      540          Started bytecode generation for package Microsoft.Windows.ShellExperienceHost_10
                                           .0.17763.1_neutral_neutral_cw5n1h2txyewy on 64-bit architecture.                
    25-Feb-20 8:44:19 PM      541          Finished bytecode generation for package Microsoft.Windows.ShellExperienceHost_1
                                           0.0.17763.1_neutral_neutral_cw5n1h2txyewy on 64-bit architecture.               
    25-Feb-20 8:44:19 PM      10001        Finished servicing package Microsoft.Windows.ShellExperienceHost_10.0.17763.1_ne
                                           utral_neutral_cw5n1h2txyewy. Setting the package state to enabled returned with 
                                           0x0.                                                                            
    25-Feb-20 8:44:19 PM      401          Deployment Register operation with target volume C: on Package Microsoft.Windows
                                           .ShellExperienceHost_10.0.17763.1_neutral_neutral_cw5n1h2txyewy from:           
                                           (AppXManifest.xml)  failed with error 0x80073CF6. See                           
                                           http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app           
                                           deployment issues.                                                              
    25-Feb-20 8:44:19 PM      404          AppX Deployment operation failed for package Microsoft.Windows.ShellExperienceHo
                                           st_10.0.17763.1_neutral_neutral_cw5n1h2txyewy with error 0x80073CF6. The        
                                           specific error text for this failure is: error 0x80070002: Windows cannot       
                                           register the package because of an internal error or low memory.
    
    Time                      ID           Message                                                                         
    ----                      --           -------                                                                         
    25-Feb-20 8:44:17 PM      603          Started deployment Register operation on a package with main parameter          
                                           AppXManifest.xml and Options 0 and 0. See                                       
                                           http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app           
                                           deployment issues.                                                              
    25-Feb-20 8:44:17 PM      10002        Creating Resiliency File C:\ProgramData\Microsoft\Windows\AppRepository\9d4b9d90
                                           -a685-437d-9f85-104da1c8f0ac_S-1-5-21-4268305036-1867979674-719653664-1000_13.rs
                                           lc for Register Operation on Package Microsoft.Windows.ShellExperienceHost_10.0.
                                           17763.1_neutral_neutral_cw5n1h2txyewy.                                          
    25-Feb-20 8:44:17 PM      607          Deployment Register operation on package Microsoft.Windows.ShellExperienceHost_1
                                           0.0.17763.1_neutral_neutral_cw5n1h2txyewy has been de-queued and is running for 
                                           user SID S-1-5-21-4268305036-1867979674-719653664-1000.                         
    25-Feb-20 8:44:17 PM      854          Successfully added the following uri(s) to be processed:                        
                                           C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\AppXManifest.xml.       
    25-Feb-20 8:44:17 PM      855          Finished resolving action lists. DeploymentRequest action lists:                
                                           addPackageList: Microsoft.Windows.ShellExperienceHost_10.0.17763.1_neutral_neutr
                                           al_cw5n1h2txyewy.                                                               
    25-Feb-20 8:44:17 PM      573          Setting Sync Enabled status, package family name                                
                                           Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy, enabled true.              
    25-Feb-20 8:44:17 PM      566          Acquiring roaming data for already registered package Microsoft.Windows.ShellExp
                                           erienceHost_10.0.17763.1_neutral_neutral_cw5n1h2txyewy.                         
    25-Feb-20 8:44:17 PM      10000        About to service package Microsoft.Windows.ShellExperienceHost_10.0.17763.1_neut
                                           ral_neutral_cw5n1h2txyewy. Setting the package state to disabled returned with  
                                           0x0.                                                                            
    25-Feb-20 8:44:18 PM      5605         Roaming data status for pacakge                                                 
                                           Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy is 0x0.                     
    25-Feb-20 8:44:18 PM      6231         error 0x80070002: Windows cannot register the package because of an internal    
                                           error or low memory.                                                            
    25-Feb-20 8:44:18 PM      306          error 0x80070002: While processing the request, the system failed to register   
                                           the windows.activatableClass.collector extension due to the following error:    
                                           The system cannot find the file specified.                                      
                                           .                                                                               
    25-Feb-20 8:44:18 PM      316          error 0x80070002: Cannot register the request because the following error was   
                                           encountered during the registration of the windows.activatableClass.collector   
                                           extension: The system cannot find the file specified.                           
                                           .                                                                               
    25-Feb-20 8:44:18 PM      300          error 0x80073CF6: Cannot register the                                           
                                           Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy package due to the          
                                           following error: Package could not be registered.                               
                                           .                                                                               
    25-Feb-20 8:44:18 PM      605          The last successful state reached was ResolvedDeferredRegistrations. Failure    
                                           occurred before reaching the next state RegistrationChanged. hr: 0x80073CF6     
    25-Feb-20 8:44:19 PM      5605         Roaming data status for pacakge                                                 
                                           Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy is 0x0.                     
    25-Feb-20 8:44:19 PM      6231         error 0x80070002: Windows cannot register the package because of an internal    
                                           error or low memory.                                                            
    25-Feb-20 8:44:19 PM      328          error 0x80070002: While processing the request, the system failed to register   
                                           the windows.activatableClass.collector extension due to the following error:    
                                           The system cannot find the file specified.                                      
                                           .                                                                               
    25-Feb-20 8:44:19 PM      332          error 0x80070002: Cannot register the request because the following error was   
                                           encountered during the registration of the windows.activatableClass.collector   
                                           extension: The system cannot find the file specified.                           
                                           .                                                                               
    25-Feb-20 8:44:19 PM      540          Started bytecode generation for package Microsoft.Windows.ShellExperienceHost_10
                                           .0.17763.1_neutral_neutral_cw5n1h2txyewy on 64-bit architecture.                
    25-Feb-20 8:44:19 PM      541          Finished bytecode generation for package Microsoft.Windows.ShellExperienceHost_1
                                           0.0.17763.1_neutral_neutral_cw5n1h2txyewy on 64-bit architecture.               
    25-Feb-20 8:44:19 PM      10001        Finished servicing package Microsoft.Windows.ShellExperienceHost_10.0.17763.1_ne
                                           utral_neutral_cw5n1h2txyewy. Setting the package state to enabled returned with 
                                           0x0.                                                                            
    25-Feb-20 8:44:19 PM      401          Deployment Register operation with target volume C: on Package Microsoft.Windows
                                           .ShellExperienceHost_10.0.17763.1_neutral_neutral_cw5n1h2txyewy from:           
                                           (AppXManifest.xml)  failed with error 0x80073CF6. See                           
                                           http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app           
                                           deployment issues.                                                              
    25-Feb-20 8:44:19 PM      404          AppX Deployment operation failed for package Microsoft.Windows.ShellExperienceHo
                                           st_10.0.17763.1_neutral_neutral_cw5n1h2txyewy with error 0x80073CF6. The        
                                           specific error text for this failure is: error 0x80070002: Windows cannot       
                                           register the package because of an internal error or low memory.
      My Computer

  4. FreeBooter's Avatar
    Posts : 3,980
    Windows 10 Pro 64-bit
       #4

    Can you execute attached batch script please use both of the options given by batch script.
    Start button not working and upgrade. Attached Files
      My Computer


  5. Posts : 6
    10 Home free upgrade from Windows 7
    Thread Starter
       #5

    Thanks FreeBooter.
    I ran the bat file from the Windows directory in Powershell, a few times but it didn't work.

    Told myself that there were more issues with this PC than just the Start button not working. It's like all Microsoft software just does not work.
    Tried to disable then remove many programs, then removed Avast, then thought I could get the Start button working by performing the update to 1909, (as there is a bit of commentary that this has cured the Start button problem in the past).
    Spent hours unsuccessfully trying to get the 1909 update, to work.

    Finally I did a RESET on the Laptop (saved my personal files) and this does actually get the Start button working again, and Microsoft programs working.

    Then before installing other software such as Avast, Google Chrome, Waterfox, LibreOffice, Sony Handycam software, I attempted to do the update and it failed again.

    Can you suggest a thread as to what I might need to get this 1909 update working.
    Is it a good idea to re-install all my third party software before I attempt the update again?
      My Computer

  6. FreeBooter's Avatar
    Posts : 3,980
    Windows 10 Pro 64-bit
       #6

    Use Windows 10 Media Creation Tool to upgrade to latest version of Windows 10.
    I can say third-party application you have installed causing the problem it could be Avast.


    https://www.microsoft.com/en-us/soft...load/windows10
      My Computer


  7. Posts : 6
    10 Home free upgrade from Windows 7
    Thread Starter
       #7

    Thanks FreeBooter.

    I have used the top Update button on that webpage, a few times, and it's never worked on this laptop.

    I have burnt the disk for the Media Creation tool. Since the RESET, I have not installed any third party Anti virus.
    Which option do I need to follow on the disc, or do I just boot from the disc?

    Also I will hunt for the Office 2010 product key (link on that webpage doesn't work). I remember that I had an unsuccessful update on this previously. I don't think Office 2010 has been used for years on this laptop.
      My Computer

  8. FreeBooter's Avatar
    Posts : 3,980
    Windows 10 Pro 64-bit
       #8

    You will start the upgrade while Windows 10 booted.

    Connect and open the Windows installation DVD, and run the setup.exe file to start Windows 10 Setup.

    Upgrade to Windows 10


    https://www.nirsoft.net/utils/produc...ey_viewer.html
      My Computer


  9. Posts : 6
    10 Home free upgrade from Windows 7
    Thread Starter
       #9

    Thanks FreeBooter.

    Once again I tried to run the setup from the DVD and update 1909 failed again with the
    error 0xC1900101 - 0x30018.

    I had a go at running the SetupDiag.exe /Verbose from the PS command line.

    That Product Key finder is great.
    Just found one product key for Windows 10. Office 2010 has an inactive tag on the Start Menu, but no product key was found.
    Start button not working and upgrade. Attached Files
    Last edited by Kaboki10; 29 Feb 2020 at 03:45.
      My Computer

  10. FreeBooter's Avatar
    Posts : 3,980
    Windows 10 Pro 64-bit
       #10
      My Computer


 

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