Hp may void my warranty now what

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  1. Posts : 48
    Windows 10 Home (1909) 64 bit./Ubuntu 19.10
       #1

    Hp may void my warranty now what


    I was on here a few weeks ago.
    It was determined that I should go to a HP service place. I did that. The service place refuses to fix It.
    Iím told that more than likely HP will claim itís a software issue or it was hacked and they wonít cover either.
    Iím still making payments.
    I did nothing to this computer.
    Maybe yaíll have experience with this type of thing...
    Iím sick over this, Iím also screwed....
      My Computer

  2. Samuria's Avatar
    Posts : 6,074
    windows 10
       #2

    What is the problem if its hardware then its down to HP if its software then it could be down to you
      My Computer


  3. Posts : 48
    Windows 10 Home (1909) 64 bit./Ubuntu 19.10
    Thread Starter
       #3

    Hp may void warranty


    I bought it new from HSN. It was fine for three weeks or so. It started acting weird. I contacted HP Technical Support, a Tech Shared my computer and put an .iso w10 over the existing os. It was ok but some common file associations went there (like .jpg).
    I was told to just clean install W10. I did. 3 hours later it displayed a HP SCREEN and stayed that way for 6 hours before I restarted it using the F11 (F 12 canít remember) it then asked for sn Administrators password. I donít have one of those because I didnít put one in it!
    Thatís it. The HP tech said thatís impossible.
      My Computer

  4. Samuria's Avatar
    Posts : 6,074
    windows 10
       #4

    Try getting the latest win10 from https://www.microsoft.com/en-gb/soft...load/windows10 then boot from that delete all paritions and let windows install what it wants
      My Computer

  5. sygnus21's Avatar
    Posts : 5,422
    Win 10 Pro (x64) 20H2 (19042.928)
       #5

    Here's the OP's original thread on the issue if it helps: Resetting Windows 10...

    The only suggestion I have for the OP is to find someone in their area who's a bit more PC savvy to help out.

    Peace:)
      My Computers


  6. Posts : 48
    Windows 10 Home (1909) 64 bit./Ubuntu 19.10
    Thread Starter
       #6

    Apparently you guys arenít reading


    As I clearly described, the machine is asking for an administrator password that I donít put in it.
    Thereís no way to change where it boots from. It doesnít matter what key is pressed. It IS POSSIBLE to get to the screen where you can select trouble shoot, UEFI settings, etc.BUT you canít get there because it THEN wants that administers password. It clearly has some problem on the other side of the the password. But it wants a damn password that I donít know. I didnít put it in there so I donít know it.
      My Computer

  7. Ztruker's Avatar
    Posts : 13,512
    Windows 10 Pro X64 20H4 19042.746
       #7

    Start over again. Do another Clean Install Windows 10. Follow the directions as written. Ask here if you have any questions.
    After the install completes, do a couple Windows Updates and you're done.

    Create a new USB install flash drive: How to Create Bootable USB Flash Drive to Install Windows 10 from
      My Computers


  8. Posts : 48
    Windows 10 Home (1909) 64 bit./Ubuntu 19.10
    Thread Starter
       #8

    I’m doing all I can do to make myself clear here and y’all just aren’t getting it....
    The laptop doesn’t have an operating system. It did a clean install and it booted to an HP SCREEN with little white Dots going around in a circle. I let it sit for 6 hours like that nothing happened. Apparently it can’t find its own boot sector I don’t know . BUT FIRST I need someone who can hack this administration password I guess. I’m pretty sure a person who knows command line inputs can help or someone who knows a REAL back door entry, or SOMETHING....
    Have I not explained this nightmare clearly? Lol.
      My Computer

  9. bobkn's Avatar
    Posts : 3,618
    Win 10 X64 Pro 21H1 19043.928
       #9

    Is that a BIOS password issue? I can't imagine what else it would be,if you've trashed the OS already.

    I wonder whether something like this would help: https://h30434.www3.hp.com/t5/Notebo...d/td-p/7032179

    I checked: the necessary files are still present, and available for download. It will be necessary for you to have access to a working Windows PC, plus a small USB flash drive.

    Best of luck.
      My Computers

  10. Kyhi's Avatar
    Posts : 3,554
    Windows 3.1 to Windows 10
       #10

    Larry,
    How are you accessing this website ? PC or Cellphone
      My Computer


 
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